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HomeThe Fragrance Warehouse Reviews
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The Fragrance Warehouse Reviews

3.5232558139534884 out of 5 stars
3.5232558139534884 out of 5 stars
3.5
|Great|86 reviews

TrustScore

3.5
3.5232558139534884 out of 5 stars
Great
5 out of 5 stars
48
4 out of 5 stars
8
3 out of 5 stars
0
2 out of 5 stars
1
1 out of 5 stars
29
86 reviews in total

Review summary

The Fragrance Warehouse receives mixed reviews, with many customers praising the fast delivery and good product quality. Reviewers frequently highlight their satisfaction with the prompt shipping and the excellent prices offered on a variety of perfumes. However, a significant number of complaints arise regarding incorrect orders, with several customers reporting that they received the wrong perfume or damaged items. Issues with customer service are also noted, as some consumers express frustration over the lack of communication when trying to resolve these problems. While many people express a willingness to shop again due to positive experiences, the recurring issues with order accuracy and responsiveness detract from the overall experience. Overall, the sentiment leans positive, but the company needs to address its fulfillment and customer service challenges.

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Based on reviews, created with AI

See what reviewers are saying

Maria
MariaFeatured

3 months ago

1 out of 5 stars

La perla classic 8ml mini

I have just received my order from the fragance warehose 1 bottle of Paloma Picasso which is okay and two bottles of la perla classic 8ml mini Unfortunately both bottles of la perla classic have gone... See more

Debra Mahoney
Debra MahoneyFeatured

2 months ago

5 out of 5 stars

Easy to order

Easy to order and quick delivery

Andrew,Moran
Andrew,MoranFeatured

3 months ago

1 out of 5 stars

My product arrived smashed in the…

My product arrived smashed in the packaging. I informed the company who issued a returns label, I followed the instructions as provided and have heard nothing since. I was offered a repeat order and h... See more

MISSAUDREYBENJAMIN
MISSAUDREYBENJAMINFeatured

3 months ago

5 out of 5 stars

I am glad that you can get this…

I am glad that you can get this fragrance reminds me of the 80s

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Ann
Ann
1 reviews
7 months ago
5 out of 5 stars

Very efficient fast delivery

Very efficient fast delivery. Everything well packed and safe.Loving my perfume Thankyou.

Helpful?
MR Tomasz Krawczyk
MR Tomasz Krawczyk
1 reviews
7 months ago
5 out of 5 stars

Great:)))))

Great:)))))

Helpful?
Kelly-louise Dunbar
Kelly-louise Dunbar
1 reviews
8 months ago
1 out of 5 stars

Wrong perfume sent

Sent me the wrong perfume and I don't think it was a mistake. Don't expect to get what you order

Helpful?
Bernadette Hartley
Bernadette Hartley
1 reviews
7 months ago
5 out of 5 stars

Quick delivery

Quick delivery

Helpful?
Lee Stevenson
Lee Stevenson
1 reviews
4 months ago
4 out of 5 stars

Fantastic company

Fantastic company, selling great products at wonderful prices Fast delivery too

Helpful?
Sophie
Sophie
1 reviews
2 months ago
1 out of 5 stars

Another incorrect order

Another incorrect order! Wrong perfume sent & company act as though it’s the fault of the buyer!! Still awaiting the correct perfume more than 2 weeks later. Overall AWFUL company, they don’t take it responsibility for their failings & put the onus on the buyer. The potential savings are simply not worth it.

Helpful?
Rachel
Rachel
1 reviews
3 months ago
5 out of 5 stars

Excellent with everything

Excellent with everything Very happy

Helpful?

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Debra Mahoney
Debra Mahoney
1 reviews
3 months ago
5 out of 5 stars

Easy to order

Easy to order and quick delivery

Helpful?
Vic
Vic
1 reviews
3 months ago
5 out of 5 stars

Fantastic site

Fantastic site, delivery spot on, perfect aftershave gifts, really happy

Helpful?
Sophie
Sophie
1 reviews
3 months ago
1 out of 5 stars

AVOID

AVOID - unbelievably poor service! 3 different orders, all of which were incorrect. I simply can't fathom how such a simple process can repeatedly go wrong?!

Helpful?
HMendoza
HMendoza
1 reviews
4 months ago
4 out of 5 stars

Parfüm

Good for every day üse which can last all day long x

Helpful?
Andrew,Moran
Andrew,Moran
1 reviews
4 months ago
1 out of 5 stars

My product arrived smashed in the…

My product arrived smashed in the packaging. I informed the company who issued a returns label, I followed the instructions as provided and have heard nothing since. I was offered a repeat order and have seen details of the return etc yet I’ve had no further contact. Not good service!

Helpful?
Lee Stevenson
Lee Stevenson
1 reviews
4 months ago
4 out of 5 stars

Fantastic company

Fantastic company, selling great products at wonderful prices Fast delivery too

Helpful?
MISSAUDREYBENJAMIN
MISSAUDREYBENJAMIN
1 reviews
4 months ago
5 out of 5 stars

I am glad that you can get this…

I am glad that you can get this fragrance reminds me of the 80s

Helpful?
Maria
Maria
1 reviews
4 months ago
1 out of 5 stars

La perla classic 8ml mini

I have just received my order from the fragance warehose 1 bottle of Paloma Picasso which is okay and two bottles of la perla classic 8ml mini Unfortunately both bottles of la perla classic have gone off they smell very rancid very disappointed about this as it wasn't cheap to buy have emailed the fragrance warehouse about a return of la perla classic hope I will hear back from them just to update the review I was provided with a prepaid label to return the la perla and received a refund for this part of my order on 20/10/25 many thanks for making it easy to return customer service was great about this and very professional

Helpful?
Jeanette Whittaker
Jeanette Whittaker
1 reviews
4 months ago
5 out of 5 stars

Very good service excellent value for…

Very good service excellent value for money

Helpful?
Michaelj Brady
Michaelj Brady
1 reviews
5 months ago
1 out of 5 stars

Wrong pufume sent

Wrong pufume sent

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

It may have been a tester but it’s a…

It may have been a tester but it’s a full bottle and my partner loves it. Fast delivery and price was fantastic

Helpful?
customer Sue
customer Sue
1 reviews
5 months ago
4 out of 5 stars

Disappointing The process of ordering and receiving…

The process of ordering and receiving my Moton Brown product was very easy and efficient but the product itself Lemon and Mandarin bath and shower gel was very disappointing. The fragrance is very weak and does not linger on the skin.Very disappointed.

Helpful?
Melanie
Melanie
1 reviews
5 months ago
5 out of 5 stars

Nice product and I would order again through Fragrance Warehouse

I ordered a blusher and it came in a week, the blusher is sealed and new and was a good price. The delivery was royal mail but it wasn't possible to track as tracking didn't update until it was delivered, however I would use Fragrance Warehouse again.

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About The Fragrance Warehouse

The Fragrance Warehouse is a UK-based retailer specializing in a wide range of perfumes, aftershaves, and beauty products. The company aims to provide customers with access to the latest fragrances from renowned brands, ensuring that everyone can find a scent suitable for any occasion. Their product offerings include popular collections from designers such as Carolina Herrera, Valentino, and Ariana Grande, along with various testers for consumers to explore. Targeting fragrance enthusiasts and beauty consumers, The Fragrance Warehouse caters to individuals seeking quality products at competitive prices. The company's user-friendly website allows customers to browse and purchase items conveniently, reinforcing its commitment to providing a diverse selection of fragrances and cosmetics. By focusing on customer satisfaction and product variety, The Fragrance Warehouse positions itself as a go-to destination for those looking to enhance their personal scent collection.

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