TravelCenters of America is a prominent provider of services and solutions for the trucking industry, operating a network of travel centers across the United States. The company caters primarily to long-haul truck drivers and fleet operators, offering essential services such as commercial fuel, truck maintenance, and repair services at its TA, Petro, and TA Express locations. In addition to fueling and service options, TravelCenters of America features the UltraONE loyalty program, allowing customers to earn rewards while taking advantage of discounts on fuel and truck services. The company also provides mobile solutions through the TruckSmart app, enabling users to book showers, parking spots, and truck repairs conveniently. With a commitment to supporting the needs of professional truck drivers, TravelCenters of America plays a vital role in the transportation and logistics sector.
TravelCenters of America receives overwhelmingly negative feedback, with many reviewers expressing frustration over poor service and management issues. While some customers highlight the helpfulness and friendliness of individual staff members, such as attendants at specific locations, these positive experiences are overshadowed by widespread complaints about long wait times for services, inadequate facilities, and declining food quality.
Reviewers report waiting excessively for showers and repairs, with some noting that staff seem unmotivated to maintain cleanliness or efficiency. Additionally, concerns about security and theft at various locations further diminish customer trust. Overall, despite a few commendable staff interactions, the majority sentiment reflects dissatisfaction with the overall service and management at TravelCenters of America.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 42 | 100% | +1.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.0 | 4 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.5 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 42 most recent reviews.
“Very polite and helpful, spotless restrooms and showers”
“I then called customer service and was informed that my loyalty card had been locked due to suspicious activity — spe...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 42 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: TravelCenters of America is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.2).
42 reviews of TravelCenters of America. Filter by what matters to you.
Every petro used to be my favorite place to stop and enjoy a great meal. Always good buffet. Since selling out the food is horrible. No buffetts anymore. One page menu. Truckstops are nothing like they used to be. Money grabbers now.
I have worked at the battle creek michigan TA for 6 years started of as an outside porter and worked my way up to FMT facility maintenance tech, was im charge of the department but was never given the ability to do the job. I wasn't allowed to put in service requests I wasn't allowed to make any decisions. I was not given control of the maintenance budget or even told.what was available each month. Its become like game of thrones. Everyone wants total power and when a new site manager comes in (king or queen) guaranteed heads will roll no mater what or how good of an employee you are. Its all about who butt you kiss. Can't trust anyone your most trusted associate will put a.knife in your back. Your throat will be cut unexpectedly and for no good reason. Didn't have a problem for the first 4 years under one site manager and.store.mananger but they decided to bring in someone from another location restaurant to run the store and the restaurant manager was given the site manager position. These to allied themselves and systematically eliminated almost everyone from ,thier exact words "the old regime" I was told my job responsibilities were to change and the porters were to.do.most the work I had been doing. When I tried to tell them it's not likely to work they said they'd make it work. We'll they didn't they hired a.bunch of new people that wouldn't do any work and caused all kinds of problems. They focused on things that were unimportant and had nothing to do with improving service or raising sales. Fixing up areas of the building that were usless and unaccessible to customers. My job was eventually taken from me.and given to a person with zero qualifications after I had proven my worth and dealt with many of major problems working well beyond what was required of me. And they gave me.a new position doing all the jobs that they told me weren't my job anymore but failed to.follow through with making the other employees that they said would be required to do the work do it. They wouldn't allow me to train employees about using the equipment claiming I cost them to much money for Me.to waste my time.training people. So employees were trained by others with no experience and had multiple incidents happen due to that. I was targeted by management to be fired and written up over lies multiple times. They didn't Want.to fire.me.and.allow me to collect unemployment so they overburdened me with as much as possible trying to get me.to quit. The store manager they brought in couldnt handle the job and transfered to running the shop, another place they had no experience with. They wanted everyone to belive what they wanted was what corporate wanted, but some.of the things I knew well the people at corporate were smarter than what we were told like powerwashing in the winter. That would destroy equipment and cause lots of potential accidents. Let alone it's winter, water freezes. Just bad focus from the managers, more worried about thier absolute power than the good of the business or safety of anyone. Ive been pushed out and isolated from the other employees, everything I do to complete a job is met with new rules that change constantly. Im badicly not.allowed to use any equipment that I had been for years and barely even allowed to enter a building but in a time of crisis they come.to.me and want me.to.fix it because the person they gave my job to has no clue what to do. I educated myself on multiple different subjects for this job at my expense and on my time, I built equipment that we needed and didn't have so.i could get jobs done. And ive been treated like a dog and left outside with no interaction from all of the rest made to do all the dirty work.no one else wants to do. And they get off on trying to make me.feel like less of a person. You work hard you get demoted you do.as.little as.possible and.kiss the right butt telling om.everyone.for.doing the same.things you.do and you get promoted. Totaly am ass.backwards.place.
Quick answers to the questions people ask most.
Yes, TravelCenters of America is a legitimate company with numerous verified reviews. Customers have shared a mix of positive experiences, especially regarding customer service, as well as some concerns about management and service quality.
No, TravelCenters of America is not a scam. It has a significant number of verified reviews, and while some customers have reported issues such as long wait times and service quality, many others praise the helpfulness of the staff.
TravelCenters of America provides a range of services including fuel, restrooms, showers, and convenience stores at their truck stops. Some locations also offer dining options, though reviews indicate mixed experiences regarding food quality.
TravelCenters of America accepts various payment methods including credit and debit cards at their locations. Customers have not reported any significant issues with payment processing.
TravelCenters of America appears to address customer complaints actively, though some reviews indicate inconsistency in management response. Customers have noted that while staff are often helpful, management may need improvement in handling certain service-related issues.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have been dealing with these truck stops for nearly 30 years. As of today 04/02/24, this company has signs at nearly most, if not all of the truck stops saying "No Dropped Trailer" "Dropped Trailer Will Be Towed". Yet, they allow Amazon to drop multiple trailers and allow for truck parking of the bobtail tractors like it's a terminal for Amazon. This is a double standard and definitely an insult to the road drivers who live on the road and have limited access to parking especially in highly congested areas of the bigger cities. It's a disgrace to the industry. TA/Petro should be ashamed of their business decisions on this situation. I know it's about the money and greed of the company. The only time a trailer should be allowed to be dropped is during maintenance at that time or "maybe" for a couple of hours for the driver to get supplies or go to a store (then the driver should be required to check trailer, truck, and information with the fuel desk).
TravelCenters of America is a prominent provider of services and solutions for the trucking industry, operating a network of travel centers across the United States. The company caters primarily to long-haul truck drivers and fleet operators, offering essential services such as commercial fuel, truck maintenance, and repair services at its TA, Petro, and TA Express locations. In addition to fueling and service options, TravelCenters of America features the UltraONE loyalty program, allowing customers to earn rewards while taking advantage of discounts on fuel and truck services. The company also provides mobile solutions through the TruckSmart app, enabling users to book showers, parking spots, and truck repairs conveniently. With a commitment to supporting the needs of professional truck drivers, TravelCenters of America plays a vital role in the transportation and logistics sector.
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