CrowdTrust
CategoriesBlog
CrowdTrust

Experience AI-powered reviews and insights about businesses worldwide. Share your experiences and get personalized recommendations tailored to your needs.

About

  • About CrowdTrust
  • Community
  • Careers
  • Press
  • Blog

Support

  • Help Center
  • Guidelines
  • Contact Us
  • FAQs

Legal

  • Privacy Policy
  • Terms of Service
  • Cookie Policy
  • GDPR Compliance

Business

  • CrowdTrust for Business
  • Claim Your Profile
  • CrowdTrust API
  • Partnership

Newsletter

Stay updated with the latest reviews and trends

© 2025 TrustNew, Inc. All rights reserved.

SitemapAccessibility
HomeGamingSteam Reviews

Steam

1.85 out of 5 stars
1.85 out of 5 stars
1.9
|Poor|60 reviews

TrustScore

1.9
1.85 out of 5 stars
Poor
5 out of 5 stars
9
4 out of 5 stars
2
3 out of 5 stars
2
2 out of 5 stars
5
1 out of 5 stars
42
60 reviews in total

Review summary

Steam has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

Featured Reviews

4/4 slots
Premium pins are permanent until displaced by newer pinsLearn more
POPULAR
customer
customer
1 out of 5 stars
1/5

Bad support when time and money matter

They take your money on the spot but if there is an issue you have to wait hours or days.

0
0
🔥 High engagement
POPULAR
daniel macdonald
daniel macdonald
1 out of 5 stars
1/5

Awful

Awful , required a password reset, being ignored by something that they call customer service . Use another platform.

0
0
🔥 High engagement
POPULAR
Nazwa na yt
Nazwa na yt
1 out of 5 stars
1/5

jakby znajomy gołą psd,ę wysłał to tez…

jakby znajomy gołą psd,ę wysłał to tez ma się całe ówno otworzyć jakie tylko są okienka w tym waszym pseudo pogramie ? d...Read more

0
0
🔥 High engagement
POPULAR
Прохор Фарочко
Прохор Фарочко
3 out of 5 stars
3/5

I stopped liking it

At one time it was all convenient and stable, I liked the site, more than others, but recently there are problems with t...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
Hmbg Albi
Hmbg Albi
1 reviews
3 months ago
1 out of 5 stars

Nach Rückgabe von Spiel bei Steam

Nach Rückgabe von Spiel bei Steam Nach Rückgabe von Spiel (PayPal Bezahlt) weil dieses nicht der Angaben Endsprach (alles auf Eng.), wurde ich bei PayPal gesperrt ... Kein Kauf mehr bei Steam... bei Kauf -Rückgabe - wird man gesperrt. Armes support ...Danke Mitarbeiter.

Helpful?
Babou
Babou
1 reviews
3 months ago
5 out of 5 stars

Waw..........

Waw..........

Helpful?
Mieke
Mieke
1 reviews
3 months ago
1 out of 5 stars

Steam Deck nur für besondere Kunden?

Spiele kann ich kaufen, für egal welche Summe. Bestelle ich jedoch ein Steam Deck, ist plötzlich angeblich die angegebene Zahlungsmethode ungültig. Wenn die Bestellung dann doch durchgeht, wird sie nach ein paar Stunden ohne Angabe von Gründen storniert. Na gut, dann eben nicht. Die bestellten Spiele habe ich natürlich auch dann wieder storniert. Edit: ich habe es einfach nochmal probiert, und einige Games gekauft. Diese wurden auch sofort meiner Bibliothek hinzugefügt, die Summe von der Kreditkarte abgebucht. Als ich jedoch nochmal versucht habe, ein Steam Deck zu bestellen, mit derselben Kreditkarte (auch diese Summe wurde gleich abgebucht), wurde der Kauf nach 24 Stunden von Steam storniert, ebenso sämtliche Games. Das dreiste ist vor allem, dass mir nun "betrügerische Aktivitäten" unterstellt wurden und mein Steam Account stillgelegt wurde. Hätte ich mal früher die Bewertungen gelesen!!

Helpful?
Banana
Banana
1 reviews
3 months ago
1 out of 5 stars

Are 12 year olds running this?

Are 12 year olds running this? I have a fairly simple problem: prices in Steam are shown in a totally different currency than I want. I try to change it, as you can with so many other websites and apps. But not Steam! If you want to change the currency you need to make a purchase in the country of the currency you want to see. I am a digital nomad... I move all the time. And calculating prices of games all the time is just.... Weird. They (the 12 year olds) don't seem to think this is weird and I have to buy something in order to see a different currency. Sounds like if I go to another country and the person in the shop doesn't speak English, unless I purchase something. Than it's possible to speak English... Huh? Also, very hard to regain acces to an older account. Old games have been removed from my account. I didn't dare to ask about that, because I am afraid of making a purchase before I can see my old games again. I deleted my account... I think, because asking for deletion of my account needs approval from Steam.... What? These are my details, my accounts! Something with data protection and GDPR?

Helpful?
Clemens
Clemens
1 reviews
3 months ago
5 out of 5 stars

Account

My account was hacked and the Steam support got it back in like 2 days. Way better than Riot haha

Helpful?
J&M Music
J&M Music
1 reviews
3 months ago
1 out of 5 stars

Steam der größte digitaler Sch3ißhaufen…

Steam der größte digitaler Sch3ißhaufen auf diesem Planeten... Wie bekommt man es hin, dass bei einem komplett abgeschlossenem Download (368MB) und eine genutzten Laufwerksgeschwindigkeit von über 500MB/s die Verifizierung 10 Minuten dauert? Drehen wir Extrarunden? Wixxen sich die Entwickler von Steam einen darauf, dass man den Usern die zeit raubt? Erklärt es mir, ich möchte es verstehen.

Helpful?
SR
SR
1 reviews
3 months ago
1 out of 5 stars

Terrible refund experience

Bought Hello Kitty game for 6y old niece, game is all reading (no audio voices) and she tried for 4h to play the game. Steam wont refund because she tried it for 4h, the game costs 49€ and will never be played again Total scam

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
Don
Don
1 reviews
3 months ago
5 out of 5 stars

best platform

best platform

Helpful?
Andrea
Andrea
1 reviews
3 months ago
1 out of 5 stars

Rimborsano a modo loro

Dopo un tot di ore di gioco, GTA V non funziona più. La rockstar non riesce a risolvermi il problema ed io non riesco neanche ad avere il rimborso perchè per Steam ho superato il tempo di gioco. E' vergognoso. Penso che non comprerò più su Steam.

Helpful?
Client
Client
1 reviews
3 months ago
2 out of 5 stars

Support client manque de tact et ,n'est…

Support client manque de tact et ,n'est pas orienté satisfaction client, mais surtout n'est pas du tout facile d'accès: j'ai récemment tenté de renvoyer une demande d'assistance, je n'arrive plus à trouver le lien pour le faire (supprimé pour moi? possible...), les râleurs comme dirait M.Courtois seraient-ils censurés? En tout cas j'use de ma liberté de râler car pas un mouton comme certains...

Helpful?
Jonathan Saltrø
Jonathan Saltrø
1 reviews
3 months ago
2 out of 5 stars

Decent game hub, but not alot more

Decent game hub, other than that they dont have alot standing for them, Can't really withdraw money, Servers can be buggy, etc.

Helpful?
David Christensen
David Christensen
1 reviews
3 months ago
5 out of 5 stars

Amazing support

I had a great experience with Steam Support. I purchased a Steam Deck but unfortunately received a faulty device. Thankfully, the support team handled my issue quickly and communicated with full transparency throughout the entire process. I received an RMA shortly after, and I’m very grateful for the smooth and positive experience.

Helpful?
James May
James May
1 reviews
3 months ago
1 out of 5 stars

Pushed me to piracy to play the games I own

I had a terrible experience with Steam after my account was compromised in October 2024 via a VNC connection while I was away from home. This resulted in a permanent ban from the network, locking me out of thousands of pounds worth of games I've purchased over the years. I used family sharing to switch between my two accounts – this banned one being my primary with my entire library. The ban not only affects network access, friends, and purchasing but also blocks family sharing and the marketplace. My options were limited: either play on the banned account with zero online features, or abandon my entire game library and start over on my alternate account. Frustrated, I contacted Steam support three times, but each ticket was closed without any investigation. They simply stated, "It's your account, so it's your responsibility to ensure security." I even reached out directly to Gabe Newell and several Valve executives via email, but received no response whatsoever. In the end, I've been forced to find alternative ways to access the games I legally own, as Steam has proven unreliable. Anyone claiming Steam provides great recovery support or truly cares about customers is likely exaggerating – I've seen no evidence of that in my case. Avoid putting significant money into Steam if you value account security and customer service.

Helpful?
AldınMD
AldınMD
1 reviews
3 months ago
2 out of 5 stars

I was more happy when we were able to…

I was more happy when we were able to use lıra then now $ to buy games. I won't stop using it, and wait for sales, just disappointed.

Helpful?
Paul Dennis
Paul Dennis
1 reviews
3 months ago
5 out of 5 stars

Love the steam sale events

Love the steam sale events. Always get a chance to grab something good. Long live Gabe :D

Helpful?
tech neto
tech neto
1 reviews
3 months ago
1 out of 5 stars

Moderation team of the forums have been…

Moderation team of the forums have been taken over by cheat developers most of the moderation accounts have chinese or russian logins and protect troll accounts handing out bans if you call specific troll accounts trolls deapite them constantly breaking steams forum tos it is blatant and obvious this company does not deserve the regard people give it and they need to wake up and stop glazing gaben

Helpful?
Lancelot
Lancelot
1 reviews
3 months ago
1 out of 5 stars

if i could leave a negative zero star then i will

if i could leave zero star then i will. these people just logged me out of my account and dont let me access it again. i have many games bought there already. they want me to make a new account so i can buy games again. never happening. and worst part is the is no way u can reach them. first hand scammers

Helpful?
RedAISkye
RedAISkye
1 reviews
3 months ago
1 out of 5 stars

Steam Support mishandled false reporting and refuses to take accountability

On Aug 16, 2025, a user (“balmypup”) posted an unsolicited advertisement under my Action Taimanin screenshot, linking their own screenshot from a completely different game. When I pointed out the lack of relevance, they retaliated by filing a false report. Within hours, Steam Support removed my content and issued me a temporary community ban, all on the same day. On Aug 17, 2025, after I presented evidence that directly contradicted their claims, Steam admitted the ban was excessive. However, instead of acknowledging their mistake, they insisted the screenshot still needed to be blurred, a backtrack that allowed them to avoid taking accountability. This shows how Steam’s reporting system can be exploited and how Support mishandles legitimate disputes. Reports from bad actors are actioned instantly, while actual rule violations I flagged were ignored. I’ve since removed all my uploaded content from Steam (screenshots, artworks, videos, and workshop mods - they're hosted on my own site and other platforms anyway) to prevent further false reports, and I won’t be spending another cent on Steam platform from now, and I've been on there for a decade since 2014.

Helpful?
Client
Client
1 reviews
3 months ago
1 out of 5 stars

lenteur...

steam et moi c'est finis. je leur achete un jeu (ark evolued) afin d'avoir la derniere map alors que j'y joue pas loin de 6000 heures sur epic. durer de telechargement du jeu +5 heures et temp de lancement de celui ci 20 à 30 minutes avec des bug tres regulier ou l'imposibilité d'ouvrir le jeu. je demande donc le remboursement mais la reponse est clair ' vous avez joué + de 2 heures donc pas de remboursement' ok abus de position pour des contenus injouables. Ils vont etre heureux avec mes 23 euros moi je repars chez epic et cloture mon compte chez steam

Helpful?
Maryam
Maryam
1 reviews
3 months ago
1 out of 5 stars

Estafadores

Realice la compra de Elden Ring + Shadow of the erdtree, En el día de anteayer al intentar iniciar el juego no puedo cargar mi partida porque según el juego el archivo de cargado está corrupto, he estado investigando por internet y hay montones de usuarios que han perdido sus avances por culpa de este fallo, y no, no me pueden decir que el problema es que he cerrado mal el juego porque no es así, eso primero y segundo el archivo corrupto se baja desde el cloud de Steam, lo que impide cualquier intento de subsanar el problema... Después de más de 400 horas de juego y un nivel 200 me parece una sinvergonzonería que se haga esto a los usuarios, primero por la dificultad del juego y segundo porque pagamos para jugar y eso debería garantizarnos una seguridad y al menos un soporte técnico, cosa que es imposible contactar con ellos desde la aplicación porque nos derivan a los creadores del juego .... Que ya me contarás a mí que van a hacer ellos, ya que el problema viene de la nube de Steam. ¿ Que hacemos con todos los avances perdidos? ¿Empezamos todo de nuevo? Creo que merecemos que pongan manos en el asunto y reparen la incidencia, porque como pueden comprender si pagamos por un juego exigimos unas garantías, para tener un juego que en cualquier momento puede dar fallos...lo descargo pirata tengo los mismos beneficios y me ahorro el dinero, porque en mi caso, el servidor fallaba cada dos por tres, me ha sido totalmente imposible jugar online. Para que os pago?

Helpful?
123Next

The CrowdTrust Experience⭐

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

Take a closer look

About Steam

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

⭐
Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.

Category

Gaming