CrowdTrust is a review platform designed to facilitate consumer feedback and enhance transparency in various industries. By allowing users to share their experiences and opinions about products and services, the company helps potential customers make informed decisions based on real user insights. Targeting businesses across multiple sectors, CrowdTrust empowers companies to build their reputation by engaging with customer reviews and addressing concerns. The platform serves as a valuable resource for consumers seeking credible information before making purchases, fostering a community of trust and accountability in the marketplace. With its user-friendly interface, CrowdTrust aims to streamline the review process, making it accessible for everyone.
Sports Tech receives mixed feedback from customers, with both praise and criticism present. Positive notes frequently include sportstech, good, equipment, sports.
Critical feedback often cites company, treadmill, customer, after. Overall sentiment is balanced at 2.8 stars based on 102 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 102 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 102 most recent reviews.
“We all know its hard to find a decent garage that you can trust, one to do the job right and secondly not to pull you...”
“The customer service is absolutely shocking”
102 reviews of Sports Tech. Filter by what matters to you.
DO NOT USE!!! Ordered a spin bike, there was a specified dispatch date on my order. The dispatch date passed, with no confirmation or delivery, so I contacted customer services numerous times with no reply. So I had to go through a dispute process with my bank to get my money back!
Bought an F75 treadmill for £1,800 in January. The console does not work and the product is unusable. Innovamaxx initially acknowledged my email and asked me to package the console ready to return for repair. Since then I have sent numerous emails which have all been ignored. I have now requested a full refund and initiated a charge back through my credit card provider and hope it’s successful. I would not advise anyone to use this company.
7 months of having a running machine and an indoor cycle and they are falling to pieces in front of my eyes. Customer services promised a spare part 7 weeks ago for treadmill. Absolutely nothing, not even a tracking number for delivery which means they haven’t sent it. Shocking. Now pushing for full refund and collection.
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Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 53% are 1–2★.
I purchased an Exercise Bike on 14th November 2020 and have written to Sportstech, and Innomaxx but have no response. The bike is meant to fold but when we did the seat caught on the bars for the pullies thereby splitting the seat. We haven't used it yet because I don't want to damage the seat anymore. I have requested in my e mails that I could have a replacement seat. Sportstech.de have acknowledged my e mail ticket #62620 but nothing so far. I feel this is a design fault and I should be given a new seat and then we won't fold it again. Please help, this is so frustrating.
Love the machine when it works. Bearing packed up after 3 months. Since then it feels like you running on a gravel road. Never been smooth again. There is no support in UK.
Purchased f37 running machine 998.00 5 months later whole deck smashed while I was running I’m 48kg machine made for 150kg person. Trying to get it resolved but no customer service no response to emails I’m gutted I researched products. Do not purchase from this company
Shocking customer service. Bought a treadmill which was faulty. Agreed full refund once returned - Sportstech arranged return by courier XDP, who have failed to collect on three occasions now - no telephone contact available - no response to emails - no web chat agents available ... will not be using again - still awaiting refund.
Wish I’d seen these reviews before purchasing but unfortunately my research was based on the treadmill performance which was good. If only I could comment on that! I ordered f10 folding treadmill late January and it said it would be dispatched 13th February. Treadmill finally turned up 25th February. When tried to put together discovered the console part was way too wide for the basis. Emailed sportstech on 26th but no reply. Phoned Germany 3rd March and did eventually manage to speak with someone who spoke English. He told me I was the third call that day about the same issue, that the console had been made too big and they’d send me a new one! He said I’d get an email in a few days confirming dispatch. It is now 17th March and not even had an email!!! I’ve now got a treadmill stuck in my conservatory I can’t even use! Tried calling again on 12th March but when I eventually spoke to someone and explained the problem there was no apology and I was told there were delays in shipping to uk. When I politely said I wasn’t happy I got cut off!!! Anyway I emailed again that day and surprise surprise no reply!!! I’ve put a claim in through my credit card which I paid for it with so hoping I’ll get refunded my £388 which they had back in January. This company is an absolute disgrace with no customer service whatsoever. Don’t touch with a barge pole!!!
Awful company! Avoid SPORTSTECH at all costs! They are such a scam company. I paid £909.00 for a treadmill last spring; it arrived months later than promised, and they responded to my emails in German. The treadmill eventually arrived in June - and broke in December, even though I’m only 10 stones and use it for walking, after a hip injury. After 3 months of phone calls and emails from me, most of which have been ignored, I was told today (15.03.21) that I would not be given a refund. An utter waste of time and money. I have contacted a lawyer. This kit is not made to last, and customer service is non-existent.
If you live in the UK please do not even consider for one moment using this company. The web address has UK in it and they offer free returns however this is a lie. They are in Germany and they do not offer free returns. In fact the cheapest quote to return a treadmill to Germany is £175.00. So, if it arrives damaged there will be nothing you can do. It also arrives with a European 2 pin plug which is not to British Standards. This is false selling, ripping off UK customers. Even with Paypal to cover the purchase you still have to pay that £175.00 shipping. STAY AWAY, don't be fooled by the fake reviews they have on the website from UK customers, this is just a sham and a scam and they know exactly what they are doing.
Customer service is non-existent. Received my treadmill (later than they advertised it would get delivered) and it was damaged. Plastic broken/smashed in two different places and paint chipping off on another. It also arrived with an eu plug. Nowhere on their website does it say it will have an eu plug. I emailed them the same day with pictures and a week and a half on I’ve had no response from any communication I’ve tried. Nothing. DO NOT buy from this company!!
I ordered a stepper machine after two month it arrived. Didn’t mind waiting to be honest because I loved it for the two days but the count clock broke and the hydrologic pumps started leaking oil out every time I used it. I sent around 5 emails in total with photos but no reply no replacement no refund dreadful experience. I tried to write a review on there page more than once I believe they have to authorise them as others had the same problem all bad reviews get checked and deleted if negative before being published.
I ordered a Treadmill on line two months ago and it never arrived. Phone call after phone call and no joy. Got a refund in the end. You can call them direct on 00493022066350
Waited past the date given and then started fo make contact as to where the F10 Treadmill was and an ETA on delivery, despite several emails no response until one day with no warning the parcel arrived?! Could not believe I was unable to use the Treadmill as it had been supplied with a European plug and also noticed some scratches so messaged them straight away on Facebook. Almost immediately they responded and asked for pictures with the possibility of some discount and said I could send in an invoice for an adaptor and they would pay. I thought this was an example of amazing customer service and went off to buy the adaptor.....how wrong was I?! Machine is faulty with bare wires - have emailed, Facebook messenger, emailed again Messenger again and nothing at all? Have asked for details to escalate complaint and nothing at all received. Will have to contact PayPal/Card Provider as I now a £400 unusable treadmill taking up space.....
I ordered a F10 treadmill from their site after seeing it was sold out on Amazon. I received confirmation email and then an email about potential delays due to Covid. After a week and a half I didn't receive any correspondence about my order, went onto their website and used the robot to try and track my order. When I put my details into the system it said it couldn't find my order, I was then worried as the money had already left my account. I emailed them and received an automated response saying they may take 5-6 day period due to volume of emails. 5 days passed so I decided to read some reviews (The reviews made me worry even more). I tried calling a few numbers on their site but didn't go through, I then called their German number and got through to someone straight away. Despite seeing that there were 9 treadmills left when I purchased it, on the phone I was told the item I ordered wasn't available yet and would be available in the next 2 weeks (4 weeks from the date I had purchased it), I said I was unhappy as If I new the item wasn't available when I bought it I would have never bought it, I asked for a refund and an email confirmation of the refund. 3 days after phone call I had confirmation of refund and about 5 days after I received it. I understand Covid and Brexit have made quite a-few difficulties. However selling and item that is unavailable at that time is unacceptable.
Purchased an exercise cycle, ESX500, in June 2020. All was good on arrival, other than the lack of a UK plug or adaptor. Five weeks later it was very noisy when in use, and the mechanism was no longer smooth. This was to such an extent the exercise cycle was unusable. I emailed them once a week for 9 weeks without receiving any response. When I attempted to telephone, they put the phone down when they realised I did not speak German. I then asked a German speaker to phone them on my behalf. They gave instructions and asked me to self repair. I attempted to do so, after receiving an email from sports-tech.uk.com assuring me that I would not invalidate the warranty by doing so. Self-repair was unsuccessful. After an exchange of Facebook Messenger messages (in German), they agreed that I should return the exercise cycle for repair. sports-tech.uk.com replaced both sets of bearings. Unfortunately, when the exercise cycle was returned the seat was torn, it remained noisy in use, and the plastic casing had a number of breaks and cracks. I asked sports-tech.uk.com to collect it, and refund me. At the same time I started the Section 75 claim process with my credit card provider. sports-tech.uk.com collected the bike, but insisted I allow them to make a further attempt at repair. When it was returned it was in an even worse condition! sports-tech.uk.com have subsequently ignored all emails from me - both in German and in English. Because it took so long for sports-tech.uk.com to respond to me, the 120 days for a card chargeback had passed. Because sports-tech.uk.com use PayPal as a payment processor, my credit card provider considers that there is no clear Debtor-Creditor-Supplier (DCS) link, and thus my Section 75 claim was unsuccessful as they have no liability under the principles of Section 75. So almost 9 months after purchasing after the exercise cycle, it has worked properly for 5 weeks only. sports-tech.uk.com ignore my emails. There is no prospect of a refund via my credit card provider. I do wonder if sports-tech.uk.com deliberately spin out responding to complaints until after the 120 day deadline for chargeback action has passed; and, if they use PayPal as their payment processor to avoid Section 75 claims. I would be delighted if sports-tech.uk.com finally, refunded me for the faulty exercise cycle and/or responded to this review. However, I will not hold my breath. Amended 16 April 2021 I note that I have heard nothing from sports-tech.uk.com in the past two months. This is surprising as Trustpilot asked me for my order number, to confirm that I was a genuine customer of sports-tech.uk.com and so that sports-tech.uk.com could reply to my review. I am interested to see that lots of 5* reviews have appeared in the past week or so. I'm pleased to see that sports-tech.uk.com have so many happy customers in Iran, Germany and the Philippines, who leave reviews on the Trustpilot UK website, in English rather than their native languages. I'm sure that sports-tech.uk.com and Trustpilot will be verifying those reviews also. Updated 3 September 2022. All the doubtful reviews remain on Trustpilot UK. sports-tech.uk keep getting 1 & 2 star reviews removed. Nonetheless sports-tech.uk are no longer selling their poor quality equipment in the UK. This is a consumer success.
Ordered a treadmill 20January with a 3-5 working days delivery waited 2 weeks but no delivery try to contact them and didn’t get anywhere as you can’t speak to anyone ( all automated ) Then out of the blue I got a email on the 16 February saying the order has been cancelled with no reason. Please wait 5-10 for a refund. What a joke. Avoid like the plague. Update Just tried leaving feedback on their own site and it wasn’t allowed only four or five star good feedback can be left. say no more
I would give 0 star if I could. Bought a treadmill last year for just under £1000. First of all the delivery kept changing without them informing us I had to constantly chase them up. After 6 months of use and not a lot of use as it’s more useful in the winter months the treadmill has broken. I have been contacting them for a month to try and get the issue resolved whether it needs to be replaced or if it just needs a new part. I got asked for some more images of the treadmill when I first logged the issue which I provided and still no response nearly a month later. Definitely avoid and shop elsewhere, wish I had read up on them abit more before purchasing.
CrowdTrust is a review platform designed to facilitate consumer feedback and enhance transparency in various industries. By allowing users to share their experiences and opinions about products and services, the company helps potential customers make informed decisions based on real user insights. Targeting businesses across multiple sectors, CrowdTrust empowers companies to build their reputation by engaging with customer reviews and addressing concerns. The platform serves as a valuable resource for consumers seeking credible information before making purchases, fostering a community of trust and accountability in the marketplace. With its user-friendly interface, CrowdTrust aims to streamline the review process, making it accessible for everyone.
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