Southwest Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I actually like Southwest Airlines and they have a flexible cancel policy and never had issues but for the last couple months all my attempts to buy a ticket are coming up payment error with funds in my account. I have tried multiple times spread out for weeks and still the same
I had booked the flight from SJC to DCA connecting at MDW for my 15-year-old son and his same-age friend for July 19th. We started driving to the airport at 5:10am for 7:25am flight. Southwest had sent an email at 5:15am stating the flight cancellation & the automatic rebooking on different flights. They reached at DCA at 11pm (vs 6pm as per original itinerary). There was no "Text" notification sent to the phone number listed in the booking. The phone number definitely would have helped us to learn about the cancellation before reaching the airport and the "text" message would have definitely helped us to choose the better itinerary compared to the unfriendly itinerary that was chosen by Southwest (multiple better itineraries were available). It was too late to pick a better itinerary after already reaching the airport. Humble request to Southwest: Please use all channels at your disposal including the text messaging when you cancel the flight just 2 hours prior to the departure time. So that it gives an opportunity for your customers to react and replan better.
SWA has a duopoly on flying to Fort Lauderdale. I had to change my flight. The price went from $188 to $464. Congratulations SWA you are now like the other airlines.
We have flown with Southwest for over 20 years and never had any bad things to say, not 1. Now there's the baggage increase this was one of our favorite perks flying with them. We just flew to Utah and has the worse delay with them and less than a month later before even getting on our flight there's a delay again. I think our time with Southwest is coming to and end.
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Just flew from Kansas City to Denver tonight. The flight attendants and pilots were awesome. They got us home safe in this big snow storm! The grounds crews are out here working thier butts off for us tonight too! Thank you everyone for a great job! I am home safe at 2 am.
Don't fly with this south west airlpne: -bad service - bad manners - no such immroals
I've had such great experiences with Southwest. Prices are great, baggage policy is the only reasonable on in the country and free cancellation makes me so much more relaxed. Thank you Southwest.
The airplane was a little bit old and a bit uncomfortable. staff was well trained and they gave me a full can of soda. baggage arrived fine. might need to update their fleet but all in all it was pretty decent.
We booked a cheap return trip Fort Lauderdale New Orleans. Both flight left and arrived on time and Southwest was very nice about weight and size of our suitcases, they were close to the limit. We had to fly the next day back to Denmark so it was important that nothing went wrong. Good size seating inside the plane and free drinks and snacks, I can only give them 5 stars.
On 2/4/2019 I took a flight on Southwest #1454 from LAX to AUS airports. I placed an Apple iPad Pro with an Apple “Smart Keyboard Cover” in the seat pocket in front of me. I was in an aisle seat in the first 10 rows on the right side of the aisle. I fell asleep on the flight back. I remember the flight attendant and ramp agents advising us to spread out since there were only 40 people on the flight back. Thus, everyone had their own row. I had nobody sitting in my row. Upon arrival at approximately 2/5/18 at 12:10 am I deplaned and forgot my iPad. I went all the way home (approximately 30 miles north of the airport )and upon unpacking I remembered I left the iPad on the airplane. I called Southwest Airlines customer service who said to fill out a lost property report online on their website which I did. They said that they would receive the report in the next 4 hours and go look for it. Luckily it was the last flight of the night so they had ample time to go look for it before the morning’s first flight. As a precaution I got on the “find my iPhone” app and disabled the iPad. A feature of this is when the device is later turned on it will notify me and send me the real-time location of where it is located. I woke up around 9:30 am and discovered nobody had called or emailed me. I called Southwest Airlines and spoke to an employee named Drew (Reservations Service Coordinator #76). While speaking to him at approximately 10:42 am, i received a notification that my iPad was found at a residence address within 3 miles of the airport, outside the airport property. I drove to the location and arrived at approximately 11:15 am. This location is a trailer park. I found the GPS location placed me at approximately the fourth trailer home on the right (west side of the road). I saw three hispanic males, approximately 18-25 years old) outside working on the underpinning of the mobile home. I told them that I was told my Southwest Airlines (by now I was speaking to someone at their Executive Office named Corshea, ID #240610) that they informed me that my iPad was at this location and I came to retrieve it. I did not say how I actually located it. All three looked at me and said they did not know about any such iPad. I reiterated that Southwest told me the iPad was here and I would call the local police to search the single wide mobile home if they did not retrieve it and return it to me. The youngest one, who later said he was 19 years old and the son of a contract cleaner, went inside the mobile home and within one minute returned outside with the iPad but without the keyboard cover. I verified this was my iPad. I asked about the keyboard cover and he said that he did not know anything about it. At this time I told him that the reason that I knew it was here because when the ipad was turned on, it sent a signal to my iPhone to give me the location. I asked him who here worked for Southwest. He said his mother did. I asked him to ask her where the keyboard cover was. He said he could not because she was not home. I asked him who turned on the iPad, assuming it was her. He said that he turned it on. The male said that mother routinely takes home lost and found items since she gets off at 3 am, since there is no supervisor to turn them in to. The mother showed me her ABIA security access badge. Southwest heard the entire interaction on the phone and refused to do anything about it. They do not care about thievery.
Checking in on 01/02/19 in Orlando southwest staff was very rude hollering and hearding us like animals making us check our own bags and tagging them . There is a little trick to putting on the sticky tag. They have one more time with me and if they can't get right I don't mind spending the extra money . It all goes back to you get what you pay for. I believe the worst employees name Leann
Southwest will keep me from flying ever again! Terrible experience with them. The crew is so rude...you definitely get what you pay for no wonder it's cheap!! Plane felt like it was falling out of the sky ...flight attendants HATED THEIR LIVES! AWFUL AWFUL EXPERIENCE NEVER AGAIN!!! DONT FLY SOUTHWEST YOU WILL REGRET IT!
I had a flight from Nashville to jacksonville with a layover in Atlanta and it was by far the worst 2 flights I've ever been on. Both times their employees had us board the plane and both times we sat at the terminal because their was something wrong with the plane. Then on the second flight, after they fixed the plane, we sat for another 30 min waiting on a freaking ipad for a flight attendant. I don't know if they have the worst maintenance crew of all the airlines or they buy the cheapest planes, but this is by far the worst airline I've ever flown with. I don't care how cheap their flights are, I will never fly with this trash company again. I recommend literally any other airline on the planet.
Used to be pretty good but they've become more and more like the legacy airlines with price gouging fares and rising fee's. We used to fly them religiously but are now price shopping our trips. We need a good recession to put many of these companies back to square one.
