Is Shawbrook a legitimate company?

Yes, Shawbrook is a legitimate company with numerous positive reviews reflecting their efficient service and competitive rates, as indicated by a high rating from real customers.

No, Shawbrook is not a scam. Verified reviews show consistent positive feedback regarding their services, with many customers praising the hassle-free processes and user-friendly website.

What services/products does Shawbrook offer?

Shawbrook offers a range of financial products, including competitive savings accounts and ISAs, which are noted for their clear terms and easy online management.

What payment methods does Shawbrook accept?

Shawbrook offers various payment methods for their services, typically including bank transfers and online payments, ensuring a smooth transaction process.

How does Shawbrook handle customer support?

Shawbrook provides customer support through various channels, including phone and email, with many customers reporting quick and helpful responses to their inquiries.

Shawbrook Reviews

Name: Shawbrook Customer Reviews
Creator: CrowdTrust

4.7

|Excellent|60 reviews

Last reviewed 6 months ago

TrustScore

4.7

Excellent

60 reviews in total

Review summary

Shawbrook receives overwhelmingly positive feedback from customers, highlighting the ease of use of their online platform and competitive rates on savings products, particularly ISAs. Reviewers frequently mention the efficient and straightforward processes, with many appreciating the professional and helpful staff. The website is noted for its user-friendliness, making transactions hassle-free. However, some customers express dissatisfaction with the lack of automatic annual statements, which they believe could enhance security and transparency. Additionally, a few reviews mention issues with communication regarding account changes, indicating room for improvement in service consistency. Overall, Shawbrook is viewed favorably for its efficient service and competitive offerings, despite minor complaints about communication.

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Based on reviews, created with AI

See what reviewers are saying

Elaine MidwinterFeatured

6 months ago

Shawbrook have been excellent, swift and efficient

We have used Shawbrook twice now and on both occasions the service has been efficient, easy to follow, with good credit guidance and everything was sorted quickly. They provide great ongoing informati... See more

Philip MorleyFeatured

6 months ago

Easy use of online web site with good backup verification

Easy use of online web site with efficient verification communication via email. Competitive based saving products, particularly ISAs.

D PressFeatured

6 months ago

Statement issue

Don’t like the absence of an annual on line statement being sent automatically . This would help everyone and contain fraud by anyone. Derek C Press.

Sarah, WarringtonFeatured

6 months ago

Very high standards all round

Very simple, quick and easy process. Dealt with very helpful and professional agents.

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Aunt Agatha

1 reviews•New Reviewer

7 months ago

Straightforward

Good customer service. Easy to use website with clear information and guidance.

Helpful?

Alan Crawley

1 reviews•New Reviewer

7 months ago

Review

Website is easy to navigate rates of interest are attractive enough.

Helpful?

MR FRANK & MRS HAZEL WHALE

1 reviews•New Reviewer

7 months ago

Excellent BS

I give this rating as the site, when signing in, is easy to navigate and it provides a clear process to follow. Plus all written e.communications I have had with Shawbrook have always been speedily answered.

Helpful?

Mrs Hazel Furze

1 reviews•New Reviewer

7 months ago

Competitive interest rates

Interest rates are competitive and the website is clear and easy to use

Helpful?

Anthony Tagg

1 reviews•New Reviewer

7 months ago

Straight forward to invest online

Straight forward to invest online. Website easy to navigate.

Helpful?

Paul

1 reviews•New Reviewer

7 months ago

Good service.

Helpful?

Mr PW Gunhouse

1 reviews•New Reviewer

7 months ago

Excellent website

Excellent website. Easy to navigate

Helpful?

KC Somerset

1 reviews•New Reviewer

7 months ago

Excellent and informative customer…

Excellent and informative customer service.

Helpful?

MRS GWEN MORGAN

1 reviews•New Reviewer

7 months ago

Competitive ISA Rate

Shawbrook consistently offer competetive ISA rates and I have once again chosen them to invest my ISA.

Helpful?

Flossy 11

1 reviews•New Reviewer

7 months ago

Easily contactable and very reliable

I really like Shawbrook. They don't always have the highest interest rates but are usually up with leading rates. I've always found them helpful and responsive to questions and requests.

Helpful?

Mr and Mrs Butler

1 reviews•New Reviewer

7 months ago

Easy to deal with and a competitive…

Easy to deal with and a competitive interest rate

Helpful?

Ken Graham

1 reviews•New Reviewer

7 months ago

Simple and easy to set up

Simple, easy, clear, fast

Helpful?

Roberta Howard

1 reviews•New Reviewer

7 months ago

I have always found Shawbrook Bank easy…

I have always found Shawbrook Bank easy to deal with.

Helpful?

Chris Halford

1 reviews•New Reviewer

7 months ago

Easy to apply for a cash isa

Easy to apply for a cash isa with good interest rates, when I have phoned up with a issue they have dealt with it professionally

Helpful?

Hazel Humphrey

1 reviews•New Reviewer

7 months ago

Everything was simple and went through…

Everything was simple and went through well

Helpful?

Les Ward

1 reviews•New Reviewer

7 months ago

I’ve always been happy with Shawbrooks…

I’ve always been happy with Shawbrooks and whenever I’ve given maturity instructions to them they are carried out to the letter Even honouring offered maturity rates that have dropped while the product matures

Helpful?

Customer

1 reviews•New Reviewer

7 months ago

matured account

Easy to sort out matured account, clear site

Helpful?

Anthony

1 reviews•New Reviewer

7 months ago

Very helpful staff

Helpful?

Jane Halliday-moujaes

1 reviews•New Reviewer

7 months ago

Straight forward

Helpful?

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Frequently asked questions for Shawbrook

The CrowdTrust Experience⭐

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

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About Shawbrook

Shawbrook is a UK-based bank that specializes in providing a diverse range of financial products, including savings accounts, personal loans, buy-to-let and commercial mortgages, as well as business finance solutions. The company caters to a broad audience, including individuals seeking personal financial assistance, established businesses, and professional property investors. Shawbrook is recognized for its commitment to delivering a premium customer experience, with a strong emphasis on flexibility and reliability. With a focus on meeting the unique financial needs of its customers, Shawbrook offers award-winning savings and lending options designed to support both personal and business financial goals. The company is backed by the Financial Services Compensation Scheme (FSCS), ensuring that customer deposits are protected up to specified limits. Shawbrook has garnered a reputation for excellence, evidenced by its positive customer ratings and extensive product offerings tailored to various financial requirements.

Shawbrook Reviews

TrustScore

Review summary

See what reviewers are saying

Shawbrook have been excellent, swift and efficient

Easy use of online web site with good backup verification

Statement issue

Very high standards all round

Straightforward

Review

Excellent BS

Competitive interest rates

Straight forward to invest online

Good service.

Excellent website

Excellent and informative customer…

Competitive ISA Rate

Easily contactable and very reliable

Recommended

Easy to deal with and a competitive…

Simple and easy to set up

I have always found Shawbrook Bank easy…

Easy to apply for a cash isa

Everything was simple and went through…

I’ve always been happy with Shawbrooks…

matured account

Very helpful staff

Straight forward

Frequently asked questions for Shawbrook

The CrowdTrust Experience⭐

About Shawbrook

Company information

Review summary