I had an appointment last year and was stuck in traffic in front of the dental clinic called to inform them. Surprisingly, I got to my appointment, I was told I had missed my appointment, and the dentist could not see me when the receptionist could see the road on that day. I booked another appointment but was in the hospital and couldn't cancel it; as soon as I was discharged, I called to inform them of my situation, but I was informed that since I did not attend my second appointment, then I could not book for any appointments till 2023.
Have been with seven dentists since 2014, and I don't think I have missed any appointments as far as I am aware. I went on March 8th 2023, for my son's appointment and then wanted to book an appointment for myself, but to my surprise, I was a book for an appointment I was unaware of for the 14th of February 2023. I was informed I couldn't book an appointment to get my toothpaste prescription unless I see the dentist under private to get my prescription. Three staff said this to me even when I called 01159790909 and the staff I spoke to on the phone. Have been on my prescription for close to two years, If it is more than that.
I called this morning to see a dentist, and I explained that I need my toothpaste prescriptions to be seen since they will not book me under Nhs, so I paid £30 for a private consultant.
I was given another prescription then the pharmacy asked me to get an Nhs one because all would cost £54. That was when I was told that I had to pay when I had Nhs free prescription. They refused to change the prescription and still refuse my refund rather. I was asked to call the head office at 01159790909. Still, they were not helpful. Rather insulted me am shouting because my voice was loud, then hung the phone on me twice, firstly when I requested to transfer to the complaining team and a second time when I was asking them to clarify why they booked an appointment for me with I am no aware of rather than hang the phone on me then giving me the information they refuse to give to me initially then one person pretending to be two people, as the on working as a complain team than customer service.
The lady I spoke to spoke as if she was speaking to a child without compassion, and I believed she was bullying me that is either pay for the prescription or go elsewhere to register after collecting the money I struggled to get so that I could get my prescription then if don't want the prescription I should go and drop it to the receptionist
This is how they do thing to intimidate patient, how on earth will they booked appointment without phone call or text me then not given right infformation then lying.