Seven Dental
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Claire and Kaya - Absolutely bismal customer service
I came to seven dental on Tuesday to make an appointment after some emergency treatment. I asked kaya for an appointment with Christina - kaya was very unprofessional and spoke to me with a bad attitude telling me I better not miss the appointment. I found this very rude so I pulled her up on this and asked for a call from a manager. Kaya told me that a manager will call me on Wednesday. I did not get said call so I returned to seven dental on Thursday and pointed this out. I was then given an appointment by Kaya who again was very rude. I had to prompt her to lower her voice as she was shouting at me. Again I asked for a call from a manager. I recieve a call from Claire at 12:26 and requested that I get a call back at 1pm. 1pm passes and I then call back at 1:15 to ask to speak to manager. I express that I am calling to report incompetence of staff and I stated that I feel that the manager is also incompetent due to me not receiving callback at 1pm. I then recieve a very aggressive call from ‘Claire’ telling me that my use of the word ‘incompetence’ is seen as aggression which is laughable given the manner in which Claire came onto the phone. Claire was telling me I’ve been de-registered from the dentist due to the use of this word. Claire was not willing to have a conversation at all. I tried to express my frustrations to her but she clearly took my comments very personally. This is not the attitude of a manager! She should not be dealing with people’s health. She is using my Registration at the dentist as a punishment rather than dealing with or even acknowledging my complaint. She gave me no means to escalate so I had to go on the website to address this. I would like this to be acknowledged and resolved as I have done both wrong but attempt to complain about people that clearly don’t want to do their jobs properly. People should be accountable for their actions!!