Review summary

Riviera Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

DG

Daphne Griffith

4 out of 5 stars
The booking process was pretty straightforward

The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name - I don’t have one - and then didn’t enter my surname so I finished up having to ring and speak to an agent - who sorted things quickly. I opened an online account so I can fill all the necessary information - passport details etc. However, although I had had my confirmation email, this hadn’t registered. I contacted the online assistant and everything was sorted quickly. So, four stars as everything was booked - but not five as I had to contact Riviera twice - which was quick and easy.

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SW

Sue W

5 out of 5 stars
Simple, informative booking process by phone.

Ben made the booking experience really simple. He was very informative & answered all my questions e.g about the included optional excursions & I was relieved that not all involved a lot of walking but utilised land trains or coach tours with adequate time to explore independently. I can make periodic payments before the final payment is due. I can contact Ben if I have any further queries but Riviera Travel Q&As pages are very informative. Confirmation of booking was emailed promptly.

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C

CeliaD

5 out of 5 stars
Personal contact

The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week

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LC

Leigh Cook

5 out of 5 stars
Completed the booking

Completed the booking without any problems The advisor understood what we required and all was completed in quick time

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Showing 71 - 80 of 996 reviews
T

EXCELLENT CUSTOMER SERVICE

From my decision to booking was seamless. Team are very friendly and helpful. Final proof will be after my tour which is next year.

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DG

Excellent customer service

We have travelled with Riviera before but needed advice on our next holiday. Amanda couldn’t have been more helpful but not pushy. We have booked with Riviera again.

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CL

Ease of using website to book and…

Ease of using website to book and prompt response to phone call with all queries answered. Only criticism was some lack of clarity on holiday itinerary about hotel change date, which nights dinner was provided and if the signature extras were included. Perhaps add at end of each day meals included.

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P

Helpful staff

The queue was short. The member of staff was friendly and efficient.

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D

Very good booking experience and…

Very good booking experience and excellent customer service. I had a query prior to booking and Linda made a provisional reservation, investigated my query and called me back shortly afterwards to confirm.

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SA

Very professional handling of my…

Very professional handling of my booking. No delay in getting through on the phone. Everything was dealt with in a friendly and efficient manner.

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C

Agent was helpful and patient

Agent was helpful and patient when trying to sort out dates when our first choice wasn’t available.

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MH

Treated like a human

Helpful and constructive advice on booking. It was a smile down the phone and we enjoyed a laugh.

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AG

Exceptional Customer Service

This will be our first river cruise and Sharon (Travel Consultant) has been absolutely amazing with providing answers to our endless questions, helping making the booking process easy and offering friendly advice. It was Sharon's superb customer service which originally swayed us to Rivieria Travel and we can't wait for the trip.

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O

Very helpful

Very helpful, friendly and easy booking by phone. Thank you.

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