Richer Sounds is a leading retailer specializing in TVs, hi-fi systems, and home cinema equipment. The company is dedicated to providing customers with a wide selection of high-quality audio and visual products at competitive prices. Richer Sounds operates both online and in-store, allowing customers to shop conveniently while benefiting from expert advice and assistance. Targeting both technology enthusiasts and casual consumers, Richer Sounds aims to enhance the home entertainment experience. The company offers various services, including flexible payment plans and a VIP Club that provides exclusive savings and extended guarantees. With a commitment to customer satisfaction, Richer Sounds ensures free delivery on orders over £50 and offers next-day delivery options, making it a reliable choice for those seeking quality home entertainment solutions.
Richer Sounds consistently receives high praise for its exceptional customer service and knowledgeable staff. Reviewers highlight the helpfulness and friendliness of employees, noting that they provide great advice and support, whether in-store or over the phone.
Many customers appreciate the competitive pricing and the added value of a six-year warranty on products, which reinforces their loyalty. However, there are a few complaints regarding delivery issues, particularly with couriers not following instructions. Despite these minor setbacks, the overall sentiment remains overwhelmingly positive, with consumers expressing satisfaction with their purchases and the overall shopping experience. Richer Sounds is highly recommended for anyone seeking quality electronics and reliable service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“As always, excellent service online and in-store at London Bridge, cheaper than anywhere else and with a 6yr guarantee”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Richer Sounds is #1 of 5 on overall rating in this group.
60 reviews of Richer Sounds. Filter by what matters to you.
We have been using Richer Liverpool for a number of years buying TV’s, Sonos equipment and lately Sony headphones the advice and staff product knowledge is second to none. Diego and his colleagues are so knowledgeable and this is a comfort when buying these goods. so professional. Thank you
As always, excellent service online and in-store at London Bridge, cheaper than anywhere else and with a 6yr guarantee.
Great advice when calling the store as always. Web site nice and easy to navigate. Order placed and received nice and simple.
Very helpful and informative staff, always reliable.
Quick answers to the questions people ask most.
Yes, Richer Sounds is a legitimate company with a strong reputation. They have numerous positive reviews, showcasing their excellent customer service and product offerings.
No, Richer Sounds is not a scam. The company has received verified reviews that highlight their reliability and customer satisfaction, indicating a trustworthy shopping experience.
Richer Sounds specializes in TVs, Hi-Fi systems, and audio equipment. They provide expert advice to help customers choose the right products for their needs.
Richer Sounds accepts various payment methods including credit/debit cards and financing options. Customers can easily navigate the website to find payment solutions that suit them.
Richer Sounds offers a 6-year guarantee on many products, ensuring customer peace of mind. They have a customer-friendly return policy, addressing any issues efficiently, as noted in customer reviews.
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Very friendly helpful service
Well I have bought a tv before and it broke and Richer Sounds collected and repaired the tv within a week. That is where the six year warranty is excellent. So I didn't look elsewhere to purchase a tv. So I ordered a tv, when it arrived it wax evident that I ordered the wrong size. I contacted Richer Sounds and reordered the correct one and to be honest the lady could not have been more helpful. I have nothing but praise for the service from Richer Sounds.
More good service from Richer Sounds. Fast and efficient delivery in perfect condition.
I had to call Richer Sounds because unfortunately, the Courier put the TV behind the gate at side of house which he was not meant to do. The annoying thing is that I was home all day. Any Richer Sounds gave me a £10 voucher to spend on my next item from them. However, the ordering of TV was very easy, and I chose this Company because of the very good reviews.
I walked into Richer Sounds on a Sunday afternoon looking for a projector to give to my husband as a birthday present. I had no idea what I was looking for and spoke to Craig, who suggested that I measure the space, which would enable him to advise which projector would be best. I emailed him the measurements and he advised on a projector and screen. When I told him I wanted to go ahead, he phoned me first thing on Monday morning to get my details, so that he could place an order and make sure I had both projector and screen in time for my husband's birthday on Wednesday ( a tight turnaround !) Both items arrived on Tuesday - excellent service and one happy husband. Loving the new home cinema experience.
As usual the staff at Richer Sounds were patient and very helpful. This enabled me to make a better informed choice
I have used Richer Sounds a number of times over many years and always feel comfortable talking to the staff about the various options open to me. So a good balance of expert knowledge and competitive prices.
Fantastic customer service from Jay at Plymouth who answered all my SONOS related questions, providing tailored advice to my situation. Was able to transfer my quote seamlessly to the Watford store who processed my order in a friendly and professional manner.
Delivered on time by Rob and Trav. Very friendly, polite and efficient. They kept us informed on timings and gave us a thorough briefing on what to do if we are not happy with any of the items delivered. They are a credit to Richer Sounds.
We always use Richer Sounds for all our Audio/Visual tech. The staff are friendly, know what they are talking about and don't make you feel stupid. We feel that they want to sell you what YOU want, not shift units for maximum profit. Using Richer Sounds is a no-brainer for us.
Firstly we contacted the Leeds team regarding Disabled access/they gave a positive response and we’re waiting for us on arrival On visiting we were greeted by Harry technical manager Harry gave a demonstration of the special acoustic room (offered drinks) After a comprehensive display we ordered a selection of Hifi equipment Harry was in contact throughout the process and after delivery advised we could contact him for set-up advice Very professional highly recommended
Richer Sounds is a leading retailer specializing in TVs, hi-fi systems, and home cinema equipment. The company is dedicated to providing customers with a wide selection of high-quality audio and visual products at competitive prices. Richer Sounds operates both online and in-store, allowing customers to shop conveniently while benefiting from expert advice and assistance. Targeting both technology enthusiasts and casual consumers, Richer Sounds aims to enhance the home entertainment experience. The company offers various services, including flexible payment plans and a VIP Club that provides exclusive savings and extended guarantees. With a commitment to customer satisfaction, Richer Sounds ensures free delivery on orders over £50 and offers next-day delivery options, making it a reliable choice for those seeking quality home entertainment solutions.
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