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the shop is grate to deal with all ok thanks

Richer Sounds is a leading retailer specializing in TVs, hi-fi systems, and home cinema equipment. The company is dedicated to providing customers with a wide selection of high-quality audio and visual products at competitive prices. Richer Sounds operates both online and in-store, allowing customers to shop conveniently while benefiting from expert advice and assistance. Targeting both technology enthusiasts and casual consumers, Richer Sounds aims to enhance the home entertainment experience. The company offers various services, including flexible payment plans and a VIP Club that provides exclusive savings and extended guarantees. With a commitment to customer satisfaction, Richer Sounds ensures free delivery on orders over £50 and offers next-day delivery options, making it a reliable choice for those seeking quality home entertainment solutions.
Richer Sounds consistently receives high praise for its exceptional customer service and knowledgeable staff. Reviewers highlight the helpfulness and friendliness of employees, noting that they provide great advice and support, whether in-store or over the phone.
Many customers appreciate the competitive pricing and the added value of a six-year warranty on products, which reinforces their loyalty. However, there are a few complaints regarding delivery issues, particularly with couriers not following instructions. Despite these minor setbacks, the overall sentiment remains overwhelmingly positive, with consumers expressing satisfaction with their purchases and the overall shopping experience. Richer Sounds is highly recommended for anyone seeking quality electronics and reliable service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“As always, excellent service online and in-store at London Bridge, cheaper than anywhere else and with a 6yr guarantee”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Richer Sounds is #1 of 5 on overall rating in this group.
60 reviews of Richer Sounds. Filter by what matters to you.
the shop is grate to deal with all ok thanks
Your team were knowledgeable and extremely helpful and matched a competitive price from another supplier. A good experience and many thanks..
I contacted the sales team for some advice around upgrading my hi fi equipment, and the various options I was considering. I spoke to Vik on the sales team and he was very helpful, clearly explained the functionality of the separate units and how they would work together. Having received my new hifi, I am very happy I chose to go with the recommendations as the new system sounds great.
Your staff at Bath are most efficient and knowledgeable . Also both Sean and Hayden were understanding and patient in my choice of speakers . I insisted on hearing both sets of speakers before deciding.
Quick answers to the questions people ask most.
Yes, Richer Sounds is a legitimate company with a strong reputation. They have numerous positive reviews, showcasing their excellent customer service and product offerings.
No, Richer Sounds is not a scam. The company has received verified reviews that highlight their reliability and customer satisfaction, indicating a trustworthy shopping experience.
Richer Sounds specializes in TVs, Hi-Fi systems, and audio equipment. They provide expert advice to help customers choose the right products for their needs.
Richer Sounds accepts various payment methods including credit/debit cards and financing options. Customers can easily navigate the website to find payment solutions that suit them.
Richer Sounds offers a 6-year guarantee on many products, ensuring customer peace of mind. They have a customer-friendly return policy, addressing any issues efficiently, as noted in customer reviews.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ordered 2 Panasonic DP-UB 820 bluray players by mistake so refused one of them and DPD took one back..it was a right carry on at first trying to sort the mess out but too cut a long story short RICHER SOUNDS managed to sort it all out for me and now everything is sorted out THANKS..
great service.
Great experience once again at richer sounds staff are unbelievably helpful as always.l have bought numerous items from them over the years can't praise them enough also 6year warranty
The staff couldn't have been more helpful or knowledgeable. They worked with my budget (despite there being more expensive options available), let me try the items out using the sort of music I listen to and generally made sure I knew exactly what sort of performance I could expect. I couldn't have asked for more!
This is the third tv purchased from Richer Sounds in Cheltenham in about 20 years and they are always friendly and helpful. This is why I will generally use them as a go to for this kind of purchase. Even though this time my purchase was an online clearance product I still wanted to get the great end service of this great store. Keep up the fantastic work.
Steve looked after me in store and was very helpful and knowledgable with the speakers and the TV I purchased. The TV is great just the right size and the speakers look and sound perfect.
Great opportunity to test audition headphones and excellent sales and after sales support. Many thanks.
Easy ordering of new tv and good subsequent communications. Delivery excellent, on time and notification of delivery time. Very pleasant and obliging delivery man ( Trav) who couldn't have been more helpful.
Great service and price as well as good advice
Perry, Kaz and especially Matt all provided me with superlative customer service re: purchasing a set of Grado GW100x wireless headphones. Not only is this particular model not listed on their online database but they beat all competitors on price AND included next day delivery. Just. Outstanding. Service.* Thanks for making my day…😬 Kindest regards, Nick. *They also endured my impossibly mindless queries re: the dark art of streaming…!
Very happy with price and the speed of delivery
We returned to Richer sounds for our new LedOLED television as the service and quality of both the television and staff is second to none ( and cheaper than anywhere else - great Bonus) We wouldn’t go anywhere else for sound advice , and excellent service and product . Well done !
Richer Sounds is a leading retailer specializing in TVs, hi-fi systems, and home cinema equipment. The company is dedicated to providing customers with a wide selection of high-quality audio and visual products at competitive prices. Richer Sounds operates both online and in-store, allowing customers to shop conveniently while benefiting from expert advice and assistance. Targeting both technology enthusiasts and casual consumers, Richer Sounds aims to enhance the home entertainment experience. The company offers various services, including flexible payment plans and a VIP Club that provides exclusive savings and extended guarantees. With a commitment to customer satisfaction, Richer Sounds ensures free delivery on orders over £50 and offers next-day delivery options, making it a reliable choice for those seeking quality home entertainment solutions.
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