The engineer was professional and…
The engineer was professional and repaired the machine quickly no mess thankyou.
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4.9
Excellent
1,000 reviews
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Review summary
Respond Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
Technician was very professional and helpful
The booking process was the most difficult as it wouldn’t accept my serial number online so had to call up and book. They couldn’t recognise it either so just used a “generic” serial number which didn’t seem right to me. The tech who attended was very friendly, polite and informative. He spent time checking all the possible issues and noticed that I needed a replacement item and ordered this for me without me having to ask. Very happy with the tech service, not so much the booking process.
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Excellent work
Arrived on time, polite and courteous. Very tidy and cleaned up after the works. Explained what had been done. Excellent service Many thanks
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Very competent and very professional
Very competent and very professional. Came with the spares BEFORE looking at the combi oven. The engineer had a guess that it was probably the issue. Result no time wasted for the engineer, for the company and for the customer. Excellent. Well done.
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Company details
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Website
www.respondservices.co.uk
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Showing 271 - 280 of 996 reviews
DG
Excellent Service
Notified in advance of arrival time. Also, engineer phoned 10 mins prior to arrival to let me know. Engineer was then able to rapidly diagnose and resolve the issue - drum roller was worn. Also he went the extra mile and replaced all four rollers and not just the worn one, and carefully cleaned out the inside.
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AS
Not my first rodeo
After previously having a negative experience with the company, I’m pleased to report a seamless experience this time. Good communication, punctuality and a courteous and knowledgeable engineer. The engineer came on time, knew the fault code on our AEG dishwasher (i30) and set about fixing it, after replacing a couple of parts which he had on his van it was done. Great Job!
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AC
Happy customer
Engineer was very chatty and helpful, explained thoroughly what the problem was and how to troubleshoot.
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IR
Very helpful
Very helpful! Reassuring and practical - and answered all our questions.
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