amazing service
amazing service. I have had the pleasure of working with Liam for the last 2 months in my place of work, hes been super supportive, made our lives alot easier and really knows his stuff. Thank you Liam for your continued support!
Rentokil Property Care
Reviews 997•
4.7
Vehicles & Transportation4.7
Excellent
997 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
⭐
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.7
Excellent
997 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Rentokil Property Care is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Staff who attended site were on it and…
Staff who attended site were on it and got the job done effeciently
The employee assigned to my job
The employee assigned to my job, Ben, was very informative friendly and well mannered man. He was happy to explain everything he was doing, how long it would take and how to help prevent the same issue from happening again in the future.
Unhelpful Customer Service
I called to schedule flea removal on a property. They said I must pay £120 for a survey, after which I could find out the prescribed treatment. No problem. I asked for a ballpark figure for treatment (I.e are we talking a c£200/£500/£1,000+) as I’ve never had this before. The agent on the phone refused to provide any guidance with very computer says no replies. I called for help & was made to feel as though they were waiting to rip me off after I’d been charged £120 for the privilege. I appreciate they need to do the job properly, and did not want corners cut, but to not even be able to discuss price and next steps until I’ve paid is totally unhelpful. Needless to say I sourced a local provider who could inspect, prescribe the treatment, and treat within one visit. I wouldn’t recommend this company because they behaved in a way that made me feel like a cashpoint.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.rentokil.co.uk
All reviews
997 total • Write a review
Showing 831 - 840 of 993 reviews
A
Ali
US
Patchy service across the country-…
Patchy service across the country- sometimes have to request routine visits to make sure all scheduled are completed Slow to upload Technicians' qualifications to website Website suggests that site information is available online (eg bait point plans), but this rarely is
Date of experience: December 27, 2024
L
Laney
US
Wonderful Alan
Alan who is our main surveyor is absolutely fantastic. He is always on hand to help us when we need it (we have two very busy holiday resorts in Cornwall). Alan is very caring, responsive, kind and feels like one of our team! Thank you for looking after us!
Date of experience: December 27, 2024
RP
Ridiculous quote, please try elsewhere
Very professional, but quote was £1100, called a local pest control expert who fixed it for £190. Please be careful with this company, make sure you get other quotes as I believe they are taking advantage or potentially vulnerable people
Date of experience: December 26, 2024
EH
Great service
The technician had booked the appointment on the previous visit, and she arrived promptly at the appointed time. She was thorough in her checks and replaced materials where needed, having already ensured she had with her what I was likely to require, particularly replacement pheromone pads for the moth traps in my loft. The technician was friendly and efficient, and happy to book a date and time for my next visit to suit my schedule. I am very pleased that she will now be my regular technician.
Date of experience: December 25, 2024
R.
This review is a follow up
This review is a follow up to the previous one written. After writing the review I was contacted by customer services, they said Daniel Murphy would be in touch to discuss the communication and service issues I have had. This has turned out to be fascial, he did contact me and said an operative will visit to fill the holes. The operative did fill the small holes and suggested they should have been done on the first day. He filled the small holes and said someone else would be back to fill the big holes. Daniel did call and said that he did agree the service was below there standard and said he would leave the traps for 3 months, and that an operative would visit this week. This has still not happened. I have repeatedly called Daniel Murphy this week to find out if someone would be coming. In conclusion, I am now filling the gaps myself and am no nearer getting any kind of service which I have paid for. The near £3000 I have been charged is tantamount to day light robbery. And I think my next contact will be trading standards. I can only advise people to not use Rentokil as they will be bitterly disappointed and no doubt be ripped off for an over priced service. Steer clear of this company, you will regret it.
Date of experience: December 23, 2024
C
Get a professional to get you through!!…
“Big Dave” (as known by his Company) was absolutely brilliant!! Called within 5 minutes of me making contact with the office (despite it being very close to closing time). His professionalism and calmness helped us through a very traumatic experience! Worth ever penny !! You realise when something like a rat infestation happens- you really need the experts to rid you of these pests and get peace of mind!! Thanks so much !!
Date of experience: December 23, 2024
Gs
We have had great service from Charlie…
We have had great service from Charlie at our site for many years - he is incredible friendly an absolutely goes above and beyond for site to make sure we solve any problems that happen - I could not not recommend this service enough.
Date of experience: December 23, 2024
RE
Review on James Pocock
James Pocock was very helpful and did a good job solving our pest situation
Date of experience: December 21, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.