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HomePremium products and Services Reviews
Premium products and Services logo

Premium products and Services Reviews

2 out of 5 stars
2 out of 5 stars
2.0
|Poor|46 reviews

TrustScore

2.0
2 out of 5 stars
Poor
5 out of 5 stars
8
4 out of 5 stars
4
3 out of 5 stars
0
2 out of 5 stars
2
1 out of 5 stars
32
46 reviews in total

Review summary

Premium Products and Services faces significant criticism from consumers, with a staggering 74% of reviews rating the company poorly. Many customers report issues with orders placed through Amazon, citing non-delivery and a lack of communication regarding refunds. Reviewers express frustration over items that were marked as dispatched but never arrived, leading to accusations of the company being untrustworthy or even fraudulent. However, there are positive remarks regarding the service provided for Laurastar products, with some customers praising the transparency and quality of repairs. Despite these few commendations, the overwhelming sentiment is negative, as many feel misled and disappointed by their experiences. Overall, the company struggles to meet customer expectations, particularly in order fulfillment and communication.

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Based on reviews, created with AI

See what reviewers are saying

Edith Richards
Edith RichardsFeatured

Over a year ago

1 out of 5 stars

Ordered a bag of bulb compost through…

Ordered a bag of bulb compost through Amazon with this company and as others have said product does not arrive, I have requested a refund but surprisingly no response from them. I hope Amazon will be... See more

Eezo
EezoFeatured

Over a year ago

1 out of 5 stars

Did not receive items ordered and payed…

Did not receive items ordered and payed for. Firm said items posted and were probably lost in post. This firm is shoddy and sailing close to scamming customers. I query how they're allowed to advertis... See more

John
JohnFeatured

Over a year ago

4 out of 5 stars

Order Sandtex wall paint from Amazon on…

My mistake I do apologise, I got the wrong company, very sorry

Grace Duncan
Grace DuncanFeatured

Over a year ago

1 out of 5 stars

Non receipt of order

Ordered paint through Amazon but wasn't delivered. Kept being told by business to wait to see if items turned up. Despite several emails to business I got no reply. Thank goodness I got money back thr... See more

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Barry Smith
Barry Smith
1 reviews
almost 7 years ago
5 out of 5 stars

Laurastar S6 repair

Our Laurastar S6 (used for home laundry) was malfunctioning. We have previously sent it back to Laurastar for any work that it has needed, but found Premium-Products on a search and, as they are UK based, decided to try them. From first contact to return of our ironing system we have been very impressed. Rapid and efficient collection, turn round and return. We were contacted by the company to discuss the findings and recommendations. Now back in service, we have found it is working better than it has for some time.

Helpful?
Kenneth Wright
Kenneth Wright
1 reviews
over 1 year ago
1 out of 5 stars

Ordered some lawn feed on Amazon and…

First apologies to Premium Products and Services, this review is not about them but Premium Products WB LTD. I Ordered some lawn feed on Amazon and this company who was supplying used Hermes as it's courier 😖😖 I didn't receive the bag of lawn feed and have twice requested a refund, but as of now I am still waiting. I will not use an outside company by Amazon again. Bad manners not to reply to sent emails.

Helpful?
Jeff Sharpe
Jeff Sharpe
1 reviews
over 2 years ago
5 out of 5 stars

Premium Products, Laurastar iron service

After dealing with Laurastar direct for many years and now being told by them my iron is obsolete and need to buy a new one, I was doubtful and decided to look elsewhere for service. Well this company is amazing, I have used this company for the first time, and the Ironing system complete has come back like new. It works better than it has done for years. Superb professional service, thanks Premium Products, J.Skull.

Helpful?
Giorgio Gong
Giorgio Gong
1 reviews
about 1 year ago
4 out of 5 stars

Reali good quality

Reali good quality

Helpful?
Eezo
Eezo
1 reviews
about 1 year ago
1 out of 5 stars

Did not receive items ordered and payed…

Did not receive items ordered and payed for. Firm said items posted and were probably lost in post. This firm is shoddy and sailing close to scamming customers. I query how they're allowed to advertise on Amazon!!! Have no dealings with them

Helpful?
Chic Rodgers
Chic Rodgers
1 reviews
about 1 year ago
1 out of 5 stars

I ordered logs through Amazon from this…

I ordered logs through Amazon from this company on 17 Oct. Apparently they left the facility and were picked up by courier or some other delivery service. I can’t apply for a refund as they say they might still arrive. Amazon are no help at all so I will have to wait indefinitely.

Helpful?
Tony Collins / I Say Ding Dong Ltd
Tony Collins / I Say Ding Dong Ltd
1 reviews
over 1 year ago
5 out of 5 stars

Steam Irons

This company is nothing to do with a similarly named company who are experiencing difficulties. I apologize for my error.

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
Richard
Richard
1 reviews
over 1 year ago
1 out of 5 stars

Ordered paint has not arrived

Ordered paint has not arrived. Seller marked as dispatched 11 days ago. Don't be fooled

Helpful?
Jamie L
Jamie L
1 reviews
over 1 year ago
1 out of 5 stars

This is a scam company

This is a scam company. Like many other people purchased a product from this Company through Amazon. It never arrived. The Company never called me back. Amazon need to accept responsibility and refund monies - but it refuses to do so.

Helpful?
Edith Richards
Edith Richards
1 reviews
over 1 year ago
1 out of 5 stars

Ordered a bag of bulb compost through…

Ordered a bag of bulb compost through Amazon with this company and as others have said product does not arrive, I have requested a refund but surprisingly no response from them. I hope Amazon will be able to assist me with this, what an absolutely sham company. Shame you can’t give a no star rating.

Helpful?
Kenneth Wright
Kenneth Wright
1 reviews
over 1 year ago
1 out of 5 stars

Ordered some lawn feed on Amazon and…

First apologies to Premium Products and Services, this review is not about them but Premium Products WB LTD. I Ordered some lawn feed on Amazon and this company who was supplying used Hermes as it's courier 😖😖 I didn't receive the bag of lawn feed and have twice requested a refund, but as of now I am still waiting. I will not use an outside company by Amazon again. Bad manners not to reply to sent emails.

Helpful?
Grace Duncan
Grace Duncan
1 reviews
over 1 year ago
1 out of 5 stars

Non receipt of order

Ordered paint through Amazon but wasn't delivered. Kept being told by business to wait to see if items turned up. Despite several emails to business I got no reply. Thank goodness I got money back through Amazon. Do not order anything from this business

Helpful?
Sandy Blackner
Sandy Blackner
1 reviews
over 1 year ago
1 out of 5 stars

Jatinder Singh GHUMAN Is fraudulent

Jatinder Singh GHUMAN Is fraudulent. He owns many companies and resigned pro most. Probably for tax evasion. This guy needs to be reported.

Helpful?
Robert Hackett
Robert Hackett
1 reviews
over 1 year ago
1 out of 5 stars

Do not use this company

Do not use this company ordered 2x 360 dehumidifiers on 6th October still not here amazon contacted them still no reply. Worst company I have used . Probably a scam . Would give a 0 if icould. AVOID. Was supposed to come by royal mail. They never received the parcel. Also so many negative reviews. Amazon should not use them on there site . Amazon refunded me. Still no contact from company.

Helpful?
Mr Wilkins
Mr Wilkins
1 reviews
over 1 year ago
1 out of 5 stars

Time wasting morons

Item never arrived no explanation from the morons selling it complete waste of time

Helpful?
jeffrey seal
jeffrey seal
1 reviews
over 1 year ago
1 out of 5 stars

Two orders lost in post and no refund…

Two orders lost in post and no refund in sight. I will not use the supplier again.

Helpful?
John
John
1 reviews
over 1 year ago
4 out of 5 stars

Order Sandtex wall paint from Amazon on…

My mistake I do apologise, I got the wrong company, very sorry

Helpful?
Trevor Barcham
Trevor Barcham
1 reviews
over 1 year ago
1 out of 5 stars

Poor service …

The order never arrived when I emailed them they never had the courtesy to reply, contacted Amazon to get refund but still waiting for refund, Terrible customer service definitely wouldn’t recommend anyone to purchase from them

Helpful?
Janice Eccles
Janice Eccles
1 reviews
over 1 year ago
2 out of 5 stars

Still waiting for my order after seeing…

Still waiting for my order after seeing these reviews think i will ask for a refund so disappointed

Helpful?
Naomi Evans
Naomi Evans
1 reviews
over 1 year ago
1 out of 5 stars

Ordered Kirkland water thru Amazon

Ordered Kirkland water thru Amazon. No sign of it and no updated tracking. Waste of time.

Helpful?
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About Premium products and Services

Premium Products Ltd. operates the Premium Store, a UK-based online platform specializing in high-quality home appliances and accessories. The company offers a diverse range of products, including coffee machines, ironing systems, and premium kitchenware. Customers can explore various options, such as ex-display and demo models, which provide cost-effective alternatives without compromising on quality. Targeting consumers who seek reliable and innovative home solutions, Premium Products Ltd. emphasizes the importance of premium brands and features products like the Laurastar ironing systems and JURA coffee machines. With a focus on customer satisfaction, the company provides detailed product descriptions to help buyers make informed decisions. Through its user-friendly online store, Premium Products Ltd. aims to meet the needs of individuals looking for top-tier home appliances and accessories.

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