Grateful for the Excellence!
Thank you so much for everything Daman Singh and Team! You made the process easy, convenient, fast, and reliable! We are super happy!
4.2
Great
1,000 reviews
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Review summary
PCS LEGAL receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
"From Frustration to Satisfaction – Thanks to Maria & Mia"
I initially had a frustrating experience with PCS Legal. Communication was very slow, and I had to chase them weekly for updates. Despite promises of call-backs, none ever came, and their online portal was never updated, which added to the stress. I eventually raised a complaint with their client services team, but the response was disappointing—they claimed I had been contact within 72 hours, which was only true because I kept calling them myself. However, things took a turn for the better thanks to Maria Enright and Mia Raj. They were absolutely brilliant and helped push my sale through, even while dealing with a difficult solicitor on the buyer’s side. They were responsive, proactive, and kept me informed every week via email. Their professionalism and dedication made a huge difference. Because of their efforts, I’ve increased my rating from a 1 to a solid 4 stars. If PCS Legal can improve their overall communication and consistency, they have the potential to be truly excellent. I would highly recommend Maria and Mia for anyone going through a property transaction.
Lovely conveyancing experience. Donna is a star!
First of all I would like to thank Donna for always being so helpful and thorough. She fought our corner and fast tracked everything so we can finish the process in time. It has been a lengthy conveyancing process but in the end it was all worth it. Solicitors have been professional and always easy to reach by phone. My only recommendation would be to have less people dealing with one case so e-mails don’t get missed ( 2 max 3 people). Would highly recommend.
Eleanor and Alana were both great
Eleanor and Alana were both great! Amazing communication and very greatful for all the hard work over the last 9 months(length of time was sellers solicitors not PCS) thank you both so much!!!
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Showing 31 - 40 of 996 reviews
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customer
US
My son’s conveyancing was very efficient …
My son recently used PCS legal for the conveyancing on his 1st property. Paige Lambird-Boots dealt with this in an efficient & professional manor, ensuring the final completion date took place according to plan.Would recommend.
Date of experience: June 29, 2025
ma
Team JLF was amazing throughout the…
Team JLF was amazing throughout the whole process,would recommend to anyone buying or selling!!
Date of experience: June 29, 2025
SP
I bought my house with PCS Legal in…
I bought my house with PCS Legal in September 2024, I was with Sarah Joy’s team and it was a very simple process. As a first time buyer I was kept informed and was given updates throughout so I could underhand the process. Would defo recommend! Will definitely be contacting Sarah Joy for when I want to sell this house!
Date of experience: June 29, 2025
KM
PCS Legal ensured a Really Smooth…
PCS Legal ensured a Really Smooth Transaction. Eleanor was Professional throughout and was on call to answer questions and guide me through the whole journey. Stress-Free! I throughly recommend. Many thanks!!👍🏼
Date of experience: June 28, 2025
HS
Conveyancers with jr team and NO communication - AVOID
The is the worst professional service that I have ever used, and I use the word “professional” only as a definition, not an adjective. They would barrage me with emails, all copy/paste jobs so it would contain information that was irrelevant to me, and cause confusion. My mortgage broker would step in to help explain because despite asking questions back to the solicitor, no one would answer unless the answer helped THEM. “Can I scan this document? Yes.” “Can you explain the clause on this paper you’re asking me to sign? Even if I asked multiple times, they would not address or answer me. And I was asking such bold questions as “when do you think you will be ready to exchange?” It was only after the email shaming them to the broker that they were magically ready to exchange THE NEXT DAY. Imagine that. I come from the US where you would attend a closing, in person, and your solicitor/agent would walk you through every single document you’re signing. I appreciate that is NOT the process here, but if I have specific questions about things you’re doing or things you’re asking me to do, you should answer. I pay you, you are technically working for me - you represent me in this transaction. At one point they sent me a YouTube video that was meant to explain the process, but the video had been removed. Falling at every, single, hurdle. It did not help that it was also a team of clearly junior people responding, and so I never knew who I was interacting with, and whether or not they were all communicating with each other, and on the same page. (Spoiler alert: they were not.) It feels like a recipe for disaster to have an unknown number of people emailing you all the time with different information and requirements. And given I was asked to provide the same information/forms/documentation repeatedly, I know that details were falling through the cracks. Basically they were asleep at the wheel, and I was having to confirm and chase to make sure they had the required documentation. Even when I had sent it multiple times, they were not aware and telling me they were still missing things. March 12 was always stated as date of completion. When I emailed a week out I got the response of “we have no idea and can tell you nothing.” I emailed again 2 days out. “We have received nothing, so it’s not happening that day. Call your site office.” Let’s pretend that’s not your job…so I call the site office and they tell me it IS meant to be this week and they HAVE been issued completion notice - “leave it with me” says the site office. NO ONE bothered to clarify that the initial completion - the date that had been shared with me over and over - was build completion, not MY completion, pushing the whole process back another 10-14 days. This disrupted all plans. When completion paperwork was served by the builder to me, I had to ask repeatedly for the solicitor to give me the final financials. I get the completion doc and they have not calculated stamp duty. I had to send it to my tax advisor to check if that was correct - it was not. Despite having submitted on multiple occasions, including confirming the week prior that I had owned property before, they gave me an “oops, our system thought you were a first-time buyer.” This is perhaps the more alarming and grave error they made, and they did not apologise or take any accountability for their error. The whole process suffered from a complete lack of communication - I repeatedly had to keep asking for confirmation and next steps. I have zero faith that anything has been done correctly. It was a shambles of disorganisation and I feel lucky I have completed on a property at all given their general lack of effort and attention to detail. I fully anticipate that in the coming years, I will continue to reap the rewards of their total incompetence when I find out some piece of paperwork is incorrect or never filed/completed at all. Please, for your own sanity, and the sake of your purchase, DO NOT hire or use these solicitors.
Date of experience: June 28, 2025
ED
Just completed in my purchase
Just completed in my purchase. My transaction was supported by Julia and her team. I found her team to be very approachable, efficient and kind. They guided me through the process with such professionalism and I am very satisfied with the care I have received.
Date of experience: June 27, 2025
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