Reviewers generally praise Paull's Vehicle Rental for its excellent service and high-quality vehicles. Many customers highlight the friendly and knowledgeable staff, noting that their experiences are consistently positive, with one stating it was the best car hire experience they've ever had. The vehicles are described as immaculate and well-suited for various needs, such as moving furniture. However, there is a significant concern regarding customer service, as one reviewer reports a poor experience with dispute resolution after renting a car. This mixed feedback indicates that while the majority of customers are satisfied with the service and vehicle quality, there are notable issues with handling customer complaints. Overall, Paull's Vehicle Rental is viewed positively, but attention to customer service could enhance the experience further.
Over a year ago
What can I say? 5 star service from start to finish. The staff were so knowledgeable and friendly, the van was immaculate and did the job we needed; which was moving a sofa we'd just bought. We were... See more
Over a year ago
Been around some vehicle hire places then a friend of mine told me about Paul's vehicle hire best experience i have had the lady that sorted my car hire out was second to none the vehicle i hired was... See more
Over a year ago
PAULS are a 10 out of 10 from me. Background: I had booked a Luton van for moving house some weeks earlier through Enterprise. I had chose Enterprise as they have a large fleet, so availabilty of veh... See more
Over a year ago
Brilliant, the best car hire company I've ever used. Great prices, great service and excellent helpful friendly staff. I'll be back for sure
What can I say? 5 star service from start to finish. The staff were so knowledgeable and friendly, the van was immaculate and did the job we needed; which was moving a sofa we'd just bought. We were stranded for a lift and were offered a lift to Fosse Park. Thank you!
Been around some vehicle hire places then a friend of mine told me about Paul's vehicle hire best experience i have had the lady that sorted my car hire out was second to none the vehicle i hired was excellent will use them again
PAULS are a 10 out of 10 from me. Background: I had booked a Luton van for moving house some weeks earlier through Enterprise. I had chose Enterprise as they have a large fleet, so availabilty of vehicles shouldnt have been an issue. On the 20.07.24 at 2pm (Saturday) I received a phone call from Enterprise Aylestone to advise that the van they had allocated to me would not be available. And that an alternative vehicle would not be available until 1pm 22.07.24. I tried everything to resolve the situation coming up with alternatives. But Enterprise would just responded with 'that's not in our policies' in the end it was agreed that I would have to attend Enterprise Corby 8am 22.07.24 to collect a vehicle. Which was unhelpful and would have put a huge delay on the sale completion. I was expected to drive Leicester - Corby to collect a vehicle and then couldn't even offer secure parking for my vehicle overnight. Stating 'you'll have to park it on the industrial estate'. Luckily I found Paul's had a vehicle available on the Saturday afternoon. The lady who dealt with the booking was a diamond and pulled out all the stops to get me a Luton Van. She is an absolute legend and saved the day. I can't thank her enough. The van itself was spot on, with no issues or problems. I would give 10 stars if I could. GREAT SERVICE AND VERY RESPONSIVE IN MY HOUR OF NEED. LEGENDS 👍
Brilliant, the best car hire company I've ever used. Great prices, great service and excellent helpful friendly staff. I'll be back for sure
As per usual the staff at Paulls & Compello provide a stella service when presented with a short notice requirement, They got me out off a sticky vehicle situation......Thanks Guys
I rented a car from Paull's Vehicle Rental In Leicester, their price was great but the after service is atrocious. They make no reasonable attempts to resolve disputes and any issues with the vehicle is estimated by Lanesborough Body Repair Centre, which is a similar name to the Limited company name for Paull's (how convenient). They do an estimate and take the payment from your account without contacting you. The customer service I received was horrendous and when I asked to speak with a manager (Kim) she was just as bad. I have always had a good experience in the past but the true reflection of a company is when you have an issue that you are looking to get resolved. Very disappointed!!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Paull's Vehicle Rental is a reputable vehicle hire company based in Leicester, offering a wide range of rental options including cars and vans. The company caters to both personal and business clients, providing flexible rental solutions to meet varying transportation needs. Customers can easily book their vehicle online, ensuring a quick and straightforward rental process. The company specializes in affordable and friendly service, making it a preferred choice for local residents and businesses in Leicester and surrounding areas. Paull's Vehicle Rental is committed to providing well-maintained vehicles, including new models, to enhance customer satisfaction. Whether individuals require a vehicle for a short-term need or businesses seek a reliable solution for their transportation requirements, Paull's delivers tailored rental plans to suit diverse needs.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.
