Paull's Vehicle Rental
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PAULS are a 10 out of 10 from me.
PAULS are a 10 out of 10 from me. Background: I had booked a Luton van for moving house some weeks earlier through Enterprise. I had chose Enterprise as they have a large fleet, so availabilty of vehicles shouldnt have been an issue. On the 20.07.24 at 2pm (Saturday) I received a phone call from Enterprise Aylestone to advise that the van they had allocated to me would not be available. And that an alternative vehicle would not be available until 1pm 22.07.24. I tried everything to resolve the situation coming up with alternatives. But Enterprise would just responded with 'that's not in our policies' in the end it was agreed that I would have to attend Enterprise Corby 8am 22.07.24 to collect a vehicle. Which was unhelpful and would have put a huge delay on the sale completion. I was expected to drive Leicester - Corby to collect a vehicle and then couldn't even offer secure parking for my vehicle overnight. Stating 'you'll have to park it on the industrial estate'. Luckily I found Paul's had a vehicle available on the Saturday afternoon. The lady who dealt with the booking was a diamond and pulled out all the stops to get me a Luton Van. She is an absolute legend and saved the day. I can't thank her enough. The van itself was spot on, with no issues or problems. I would give 10 stars if I could. GREAT SERVICE AND VERY RESPONSIVE IN MY HOUR OF NEED. LEGENDS 👍