Review summary

Rocky Health receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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K

Kyle

5 out of 5 stars
Quick and friendly support :)

Quick and friendly support :)

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Em

Edouard mcMillan

1 out of 5 stars
Untrustworthy company

This company doesn't have trustworthy practices with hidden fees and They charged my credit card without consent. Very poor communication and customer service. I will spend my money and shop elsewhere, there are lots of better options. Read carefully the real reviews and you will see the trend.

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EN

Emond Normand

5 out of 5 stars
C’est vraiment WOW!!

C’est vraiment WOW!! Le plaisir ( dure ) très longtemps nous adorons moi et ma femme. Merci Rocky…! Pour le bon service! Ps. À 70 ans ça rajeunit beaucoup ❤️ Et depuis plusieurs moi!

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DA

Darya Adamson

5 out of 5 stars
I appreciate how efficient Rocky health…

I appreciate how efficient Rocky health is! The doctor got in touch with me within a few days and sorted everything out. Got my medicine safely delivered.

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Company details

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All reviews

1,000 total • Write a review

Showing 161 - 170 of 996 reviews
R

Excellent service

Excellent service. Prompt and courteous.

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CB

Trisha was amazing!

Trisha was amazing!

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B

My first order had half dosages arrive…

My first order had half dosages arrive much later than advertised. when I paid for full. Thought maybe it was a mistake. Second order same thing. This is a SCAM site.

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SC

Good problem resolutions

I Initially experienced what I felt was unethical business practices. However after posting a negative review I got a call back and they resolved my issue very well, and are looking into fixing their systems. First they asked for my credit card info before sharing the price. Then, even though I abandoned cart and didn’t complete the purchase I still got billed. I received a message from the prescribing doctor, and even though I didn’t respond, it got approved and I was billed. However because Canada post was on strike I never received the package. I also found out I was signed up for a recurring subscription! I had to have them cancel that. But after they called me back and said they would work on their system and gave me a refund I feel a lot better. JAYMIE was an excellent rep who not only resolved my issue, but also ensured that the company fixed its web design and systems to prevent such issues in the future and provide a smooth experience.

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M

Excellent costumer service as usual

Excellent costumer service as usual. Answered all my questions professionally and response was quick. Received a tracking number by email!!! Shipping was fast and on time. Packaging in excellent condition. Do not hesitate to order!!!!

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L

Rocky Health offers patients a whole team approach to tele-health

The team at Rocky Health provides superlative tele-health care and services…from my clinicians Catherine (and Annivy) to the administration leaders/account managers, Renelle and Allen and finally the personal care and liaising provided by pharmacist Mina…OUTSTANDING - I am a tele-health champion! At every point I needed support, the whole team at Rocky Health was available and aided me professionally and compassionately.

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RA

Great expérience

Great expérience Great customer service

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DG

Highly recommend!

Filling out the questionnaire was quick and concise. Customer service replied very quickly, and was able to track down my order and give me all the info i needed. Thankyou to Angela for the help i needed. Very happy with my order and all interactions involved.

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JP

Very attentive and proactive people…

Very attentive and proactive people helping me to have what I want.

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M

Had a small billing issue and I got a…

Had a small billing issue and I got a live person when I called! Everything was taken care of immediately and I got answers to a few questions and some great support advice. So nice to work with and very reassuring interaction with a professional. Thanks.

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