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Review summary
Mint Mobile has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
The phone plan for Mint has been great.
But then i decided to buy a new phone with them.
How dare I do that! Worst company ever.
The phone never even made it to me and i was charged $500. I never got the phone and they refused any support at all. Confirmed delivered by Fedex to H.H.H. THAT IS NOT MY NAME. it was clearly stolen.
I purchased insurance but i never even got the phone to activate it.
Im tired of getting danced around.
I want my money back.
I have wasted an hour in Europe trying to get WiFi calling to work. It has worked on and off and now Mint doesn't even recognize my number. I renewed (annual) on the condition they make the feature work from Europe and they promised. Now I've been on the phone twice, wasting 40 min on two diff calls with two reps, promising they would fix it. f Mint and they'd get a MINUS 1 if that were an option
There should be 2 separate reviews ,one for the service which seems good so far and the second for customer service website and app which totally SUCKS! Been trying all day to log in and it won't recognize either of my mint numbers so I have. O access to my accounts. Customer service is clueless. Spent hrs on the phone with them . They can't help. So now I'm stuck with no account access and no way to change payment method since I do not give payment information over the phone verbally
I just want to say, THE QUALITY OF MINT IS TERRIBLE FOR ME. I live in north Seattle, and I pay for the premium mint plan, and I'm only able to make calls and use data for about six hours per 24 day. During business hours, I rarely am even able to make a call l. Maybe there's something unique about my situation, but my advice is don't use mint if you live in Seattle and need a reliabke network.
I prepaid for 3 months of service, and I lost my phone after a couple of weeks on this service.
I ended up calling and transferred my number back to my old service because I had to order a phone.
Now that I received my phone, my contract has been terminated. According to the first customer service agent, I had 1 month before my account would be terminated.
I was transferred to another agent and she said it was terminated when I transferred my number. She also stated that they had no way of keeping track of my contract without a phone number, and when I gave her my account number, she stated that was only used to transfer my number to another service and they had no way to keep track of my account.
Being lied to by customer service agents and not being informed I would forfeit the rest of my paid contract prior to transferring my service is my experience with another devious company that is only out to screw their patrons.
This may be the reason why this company is not BBB accredited.
I travel a lot and have had no trouble with service in any of the cities I visit. It’s so convenient to pay for six months at a time, for barely more than I use to pay monthly!
I am thrilled with the savings over my old carrier. The service is the same. I am a little disappointed in the automatic switch to WiFi when the signal is weak. When there is only one bar, my phone will not ring and it does not switch to WiFi. The call just goes to voicemail. I even saw the call coming in and tried to answer it, but it still just dropped. So I guess WiFi assist only works when there is NO signal. Every person I have spoken to at Mint has been super helpful and worked to fix my issue. I have no regrets that switched to Mint Mobile.
There is no such thing as "unmlimited".
They alot you a certain amount of data and/or time and when its' up, they charge you more, without your approval.
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