Mint Mobile
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Transferring phone number cancl your contract
I prepaid for 3 months of service, and I lost my phone after a couple of weeks on this service. I ended up calling and transferred my number back to my old service because I had to order a phone. Now that I received my phone, my contract has been terminated. According to the first customer service agent, I had 1 month before my account would be terminated. I was transferred to another agent and she said it was terminated when I transferred my number. She also stated that they had no way of keeping track of my contract without a phone number, and when I gave her my account number, she stated that was only used to transfer my number to another service and they had no way to keep track of my account. Being lied to by customer service agents and not being informed I would forfeit the rest of my paid contract prior to transferring my service is my experience with another devious company that is only out to screw their patrons. This may be the reason why this company is not BBB accredited.