Machine Mart Ltd is a leading retailer specializing in power tools and machinery, catering to both professional tradespeople and DIY enthusiasts across the UK. The company offers an extensive range of products, including well-known brands such as Clarke, Dewalt, Makita, Ryobi, and Bosch. Their inventory encompasses various categories such as hand tools, air compressors, garden equipment, and safety gear, ensuring customers have access to a comprehensive selection of high-quality tools and equipment. By continuously updating their product offerings, Machine Mart Ltd aims to provide customers with the latest innovations and value for money. Their target market includes contractors, hobbyists, and anyone in need of reliable tools for construction, gardening, and home improvement projects. With a commitment to customer satisfaction, Machine Mart Ltd operates numerous physical stores and an online platform, making it convenient for customers to find the tools they need for various applications.
Machine Mart Ltd receives high praise for its excellent service and quick delivery, with many customers highlighting the helpfulness of staff across various branches. Reviewers frequently mention the good value of products and the wide range available, indicating a strong reputation for reliability and quality.
However, there are notable complaints regarding the return policy for online orders, with some customers expressing frustration over items not being accepted for return in-store. Additionally, a few reviews point to issues with customer service, particularly concerning delayed responses and product quality, such as damaged items. Despite these criticisms, the overall sentiment remains positive, with a significant majority of customers satisfied with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 26 | 4.6 | 32 |
| Sep 26 | 4.5 | 23 |
| Oct 26 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very quick delivery”
“I can't give any review yet as i have'nt received what I ordered as delivery date is 31st oct”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · AI & Machine Learning.
| Company | Overall | Legit | Value | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 10 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 10 |
Bottom line: Machine Mart Ltd is #3 of 3 on overall rating in this group.
60 reviews of Machine Mart Ltd. Filter by what matters to you.
Easy to use website and the shops are well stocked and staff are friendly. However the agency they use to deliver their items are shocking. There is no customer service at the weekend so you can't contact them if your package didn't turn up on a Friday like planned and you can't inform that it never arrived.
Well communicated experience excellent product as described delivered very quickly
We have always had good service from Machine Matt however the delivery from Owens was a disaster and after several phone calls we didn't receive our delivery until the day after it was promised
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This impact wrench surpassed my expectations, previously difficult and time consuming tasks such as removing lower leg fork bolts or alternator rotors achieved in seconds. I was concerned that my 2hp compressor would be too small to cope, this fear proved groundless, using the tool in short bursts,as you do, it never had to kick in at all. The price is excellent for a tool of this quality and competence. Delivery was extremely prompt, next really was next day. 5 stars well deserved.
As usual after order is made it appears within two days. My powerbank charged up as per instructions and is ready for use.
Great service well chuffed, I've spent a few bob at Machine Mart recently, Great selection of tools 🔧 👍
Nothing special happend I received what I ordered and thaks for that.
Goods delivered on time, process straightforward.
No problems with anything all went well.
Never had a bad purchase from machine mart
Great service 👍🏻
Great service thanks you very much.
Machine Mart Ltd is a leading retailer specializing in power tools and machinery, catering to both professional tradespeople and DIY enthusiasts across the UK. The company offers an extensive range of products, including well-known brands such as Clarke, Dewalt, Makita, Ryobi, and Bosch. Their inventory encompasses various categories such as hand tools, air compressors, garden equipment, and safety gear, ensuring customers have access to a comprehensive selection of high-quality tools and equipment. By continuously updating their product offerings, Machine Mart Ltd aims to provide customers with the latest innovations and value for money. Their target market includes contractors, hobbyists, and anyone in need of reliable tools for construction, gardening, and home improvement projects. With a commitment to customer satisfaction, Machine Mart Ltd operates numerous physical stores and an online platform, making it convenient for customers to find the tools they need for various applications.
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