Machine Mart Ltd is a leading retailer specializing in power tools and machinery, catering to both professional tradespeople and DIY enthusiasts across the UK. The company offers an extensive range of products, including well-known brands such as Clarke, Dewalt, Makita, Ryobi, and Bosch. Their inventory encompasses various categories such as hand tools, air compressors, garden equipment, and safety gear, ensuring customers have access to a comprehensive selection of high-quality tools and equipment. By continuously updating their product offerings, Machine Mart Ltd aims to provide customers with the latest innovations and value for money. Their target market includes contractors, hobbyists, and anyone in need of reliable tools for construction, gardening, and home improvement projects. With a commitment to customer satisfaction, Machine Mart Ltd operates numerous physical stores and an online platform, making it convenient for customers to find the tools they need for various applications.
Machine Mart Ltd receives high praise for its excellent service and quick delivery, with many customers highlighting the helpfulness of staff across various branches. Reviewers frequently mention the good value of products and the wide range available, indicating a strong reputation for reliability and quality.
However, there are notable complaints regarding the return policy for online orders, with some customers expressing frustration over items not being accepted for return in-store. Additionally, a few reviews point to issues with customer service, particularly concerning delayed responses and product quality, such as damaged items. Despite these criticisms, the overall sentiment remains positive, with a significant majority of customers satisfied with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 26 | 4.6 | 32 |
| Sep 26 | 4.5 | 23 |
| Oct 26 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very quick delivery”
“I can't give any review yet as i have'nt received what I ordered as delivery date is 31st oct”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · AI & Machine Learning.
| Company | Overall | Legit | Value | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 10 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 10 |
Bottom line: Machine Mart Ltd is #3 of 3 on overall rating in this group.
60 reviews of Machine Mart Ltd. Filter by what matters to you.
A month ago
Ordered online, other unopened returned to Machine mart shop with receipt for exchange for different item only to be abruptly told you’ll have to send it back to where it came from !! Needless to say... See more
A month ago
Just been into machine mart Bradford what an amazing service from Cameron will highly recommend
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Ordered online, other unopened returned to Machine mart shop with receipt for exchange for different item only to be abruptly told you’ll have to send it back to where it came from !! Needless to say I won’t be going again !
Just been into machine mart Bradford what an amazing service from Cameron will highly recommend
Martin at your Exeter branch was very helpful and the young man who carried our purchace was polite and patient Thank you for a great service
I have used Machine Mart for some years now and have always found them reliable and the items purchased good value. The range is very wide and I have not yet been in a position where they do not have an item to answer my need. Age is no longer on my side so needs decrease but I still use them when need arises.
Great company, never had a problem.
I have been using machine mart for the past 30 years and they all great service and professional products
Customer service response after a £4 part took 2 months to arrive and then promptly fell apart was utterly dismissive, frankly verging on rude. If someone takes the time to write in about a £4 part, listen.
Ordering and delivery fine. However, as noted on other reviews the bench worktop and bottom shelf are unfit for purpose.
quick delivery good price
Fast service, and item well packaged.
Easy ordering, good product, reasonable price. Delivery timely, arrived within predicted date.
I was disappointed that the reciprocating saw I ordered was damaged and had clearly been used before. However I was pleased Machine Mart arranged a courier and replaced the tool very promptly and I have been pleased with the replacement.
Fast delivery driver did a excellent service of dropping my parcel to my garage
I have had tools and bench saws and other things from Machine Mart over the years and always found them to be of good Quality and good workmanship at reasonable prices, I will always buy my tools from this company, well done Machine Mart.
I can't give any review yet as i have'nt received what I ordered as delivery date is 31st oct.
While on holiday in France I reached out to the Bradford store to find out about some tools that I needed. I only had one day to pick up the tools as I was on route back home to Swindon. Kam at the Bradford store responded immediately to my email and kept what I wanted aside. I was able to pick up the tools and do the job that I needed to do before travelling home. Great customer service from Bradford Machine Mart and a call out to Kam.
Machine Mart Ltd is a leading retailer specializing in power tools and machinery, catering to both professional tradespeople and DIY enthusiasts across the UK. The company offers an extensive range of products, including well-known brands such as Clarke, Dewalt, Makita, Ryobi, and Bosch. Their inventory encompasses various categories such as hand tools, air compressors, garden equipment, and safety gear, ensuring customers have access to a comprehensive selection of high-quality tools and equipment. By continuously updating their product offerings, Machine Mart Ltd aims to provide customers with the latest innovations and value for money. Their target market includes contractors, hobbyists, and anyone in need of reliable tools for construction, gardening, and home improvement projects. With a commitment to customer satisfaction, Machine Mart Ltd operates numerous physical stores and an online platform, making it convenient for customers to find the tools they need for various applications.
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