Sehr freundlicher Kundenservice
Sehr freundlicher Kundenservice, korrekt & transparent!
LOGPAY Financial Services GmbH is a leading payment service provider specializing in the mobility sector in Germany. The company offers a comprehensive range of payment solutions and mobility services tailored to the needs of transport and mobility providers, including bus, rail, e-bike, and e-scooter services. LOGPAY facilitates seamless transactions and ensures timely payments, allowing its clients to maintain liquidity and streamline their financial operations through solutions such as factoring. Targeting businesses in the transport and mobility industry, LOGPAY supports its customers by alleviating the burdens of payment processing and financial management. As a wholly-owned subsidiary of Volkswagen Financial Services AG, LOGPAY is well-positioned to provide innovative payment services that cater to the evolving demands of the European transport sector.
LOGPAY Financial Services GmbH receives mixed feedback from customers, with both praise and criticism present. Positive notes frequently include sehr, service, freundlich, kundenservice.
Critical feedback often cites nicht, logpay, eine, kann. Overall sentiment is balanced at 2.9 stars based on 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 60 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2026.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 2.0 | 2 |
| Nov 25 | 1.3 | 4 |
| Dec 25 | 1.0 | 5 |
| Jan 26 | 2.3 | 3 |
| Feb 26 | 1.0 | 1 |
| Mar 26 | 2.0 | 5 |
| Apr 26 | 4.3 | 6 |
| May 26 | 2.6 | 5 |
| Jun 26 | 4.3 | 8 |
| Jul 26 | 3.7 | 10 |
| Aug 26 | 3.1 | 9 |
| Sep 26 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Sehr netter Service und Kulanz bei schlechter UserExperience des Verkehrsunternehmens”
“Has never at any point worked properly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 1.2 out of 5 (poor) | +125% | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: LOGPAY Financial Services GmbH is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 1.2).
60 reviews of LOGPAY Financial Services GmbH. Filter by what matters to you.
Sehr freundlicher Kundenservice, korrekt & transparent!
Wir hatten Kontakt zu Frau Menexe, sie hat uns kompetent beraten und eine sehr gute Lösung vorgeschlagen, Freundlich und sehr kompetent.
Sie war freundlich und nett.
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Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 50% are 1–2★.
Sehr freundlicher Service und sehr hilfsbereite Kundenberaterin. Vielen lieben Dank !
Herzlichen Dank an Frau Eleni! Sie hat mich absolut begeistert – unglaublich freundlich, aufmerksam und mit einer wunderbar warmen Art. Man fühlt sich bei ihr ab der ersten Sekunde bestens aufgehoben. Vielen Dank für den großartigen Service! ❤️
Alles ist freundlich, schnell und kompetent bearbeitet worden! Vielen Dank für Ihre Hilfe!
Hatte Probleme mit der Abbuchung. Der Kundenservice hat sofort reagiert und positiv geholfen. Weiter so 👍
Sehr freundlich, hilfsbereit und mein Problem konnte gelöst werden.
Ich bin tatsächlich erstaunlich schnell durch die Kurzwahlschleife gekommen und konnte direkt nach zwei Minuten mit einer Mitarbeiterin sprechen. Nachdem kurz aber gründlich das Problem besprochen wurde kam es schnell zu einer Lösung. Selten so eine gute Erfahrung gemacht.
,zügige Abwicklung. Freundliche Mitarbeiter/in. Weiter so...
Freundliche und schnelle Hilfe erhalten. Rundum zufrieden mit allem.
schnelle Reaktion und umfassende Erläuterung
Vielen dank
LOGPAY Financial Services GmbH is a leading payment service provider specializing in the mobility sector in Germany. The company offers a comprehensive range of payment solutions and mobility services tailored to the needs of transport and mobility providers, including bus, rail, e-bike, and e-scooter services. LOGPAY facilitates seamless transactions and ensures timely payments, allowing its clients to maintain liquidity and streamline their financial operations through solutions such as factoring. Targeting businesses in the transport and mobility industry, LOGPAY supports its customers by alleviating the burdens of payment processing and financial management. As a wholly-owned subsidiary of Volkswagen Financial Services AG, LOGPAY is well-positioned to provide innovative payment services that cater to the evolving demands of the European transport sector.
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