11 months ago
Lave priser, god service, ingen problemer. Vi lejede en Dacia Duster (old model) som tog os over hele Island på 14 dage, perfekt tur.
11 months ago
Nous avons loué véhicule avec assurance tout risque. Suite à crevaison, impossible d'enlever la roue grippée. Plusieurs appels téléphone et mails à Lava Car, restés sans réponse. Nous avons été obligé... See more
overall good experience offcourse, you need to be picked-up at the airport by their shuttle, I did have to phone their office to pick me up. I was given another (but similar) car than the one I ordered, but the car did well and did not let us down (drove 2000 km) opening hours limit in the pick-up and drop-off hours
Alles hat gut geklappt. War jetzt das zweite mal. Nagelneues Auto.
Our experience was excellent. Everything was easy, from booking to picking up and returning the car. We had reserved an older model of the car, but they pleasantly surprised us by assigning a newer model for the same price, of course.
Good service with the shuttlebus. Nice people who help you. We had a good car and no problems with picking up or dropping the car. Everything went very smooth.
I think everything was perfect from the first email to the car. Friendly staff. Recommend!!
We had a real good experience at all aspects. Very friendly and polite, everything went fast and easy. Very good price for a perfect car. We recommend lavacars to our friends and when we are back in Iceland we should return definately
The reservation was made easily and the choice of vehicles available is large. Picking up the shuttle to get to the agency or the airport is very easy and the drivers are very friendly. The explanations given upon receipt of the vehicle were very clear. The delivery of the vehicle was very quick. The vehicle was in very good condition (the 2-3 scratches were well noted on the contract) and with all the necessary comfort (duster 4x4). The wifi option was very useful. The return of the vehicle was easy at the scheduled time with a quick and efficient check. A good experience which will lead us to return to lavacar next time.
Really a great experience, the transfer was waiting for us at the airport when we arrived, the personal at the office was very kind and give us a booklet with many useful information. We rented a Duster AWD, the car was in perfect condition and very comfortable. No surprise at the drop off, I highly recommend Lava Car
The agents were helpful polite and respectful. Car was clean and good for our needs. They very quickly made an adjustment and responded to a query about charge on billing and took care of it immediately. I would definitely use them again.
Really great service ! Could not fault and would highly recommend
Perfect service. Clean vehicle.
Easy and pleasant! In a country where you really MUST rent a car, Lava car rentals makes it easy and pleasant. The use of a video to help you find the pick up spot, the quick arrival of the van, the pleasant agents and the spotless office, all make for a wonderful beginning and end to your Icelandic adventure. Highly recommend! Will use them again on our next trip.
No waiting time at the airport for the pickup, no waiting time at Lava's office to go back to the airport. Smooth check-in with useful driving tips. No surprise at the check-out. And last but not least: Reliable AWD car.
Todo fue bueno. Al llegar me llevaron del aeropuerto a la oficina que estaba a unos minutos en la van. Ya en la oficina, había una persona que hablaba español lo que facilitó todo e incluso me dieron el vehículo antes de tiempo. Mecánicamente, todo Ok y el auto en buen estado.
Amazing service!!
Good service and helpful people, pick up on airport Keflavik. And pick up to airport back . Good car i will rent car back house lava car . Good pris ..
Très bonne compagnie. Personnel réactif. Voiture correcte. Aucun soucis avec l'option tous risques.
Everything was as expected. The pick-up service at the airport was perfectly on time, all the procedures were quick and the staff very kind. Same at the end of the rental time. They also answered very quickly to emails. The rental place is super close to the airport (5 minutes by car), so tranfers are fast. Recomended!
reception a l aeroport et accueil au top vehicule propre et en parfait etat si on retourne en iseland on reprend chez lava car
I arrived very stressed as I couldn't find my driving licence. Thankfully Lava accepted a photograph of it and the additional driver had her license with her. The staff member was very kind, calming and reassuring me. We received an upgrade to an MG from a Yaris although this car did have some irritating foibles, but it was a comfortable drive and a good size.
Based on analysis of 49 reviews rated 1-2 stars for Lava Car Rental
“Nous avons loué véhicule avec assurance tout risque”
“I requested GPS and wifi for our rental”
“I've rented enough cars around the world to know the difference between good service and bad, and honestly, this comp...”
“Unfortunately, Lava charges $50 as an admin fee on top of this”
“When we returned the car, the company offered us a $100 refund, which we accepted, but we made it clear we were not s...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Lava Car Rental is a local car rental company based in Iceland, offering a range of vehicles for travelers looking to explore the country. The company operates primarily from Keflavik International Airport, providing convenient pick-up and drop-off services for customers. With a focus on customer satisfaction, Lava Car Rental maintains high ratings across multiple review platforms, reflecting its commitment to quality service. The company caters to a diverse clientele, including tourists and business travelers, by offering wallet-friendly rental options with included insurance. Customers can benefit from features such as online check-in, free cancellation, and 24-hour availability. Lava Car Rental is dedicated to ensuring a smooth rental experience, making it a reliable choice for those seeking to drive through Iceland's scenic landscapes.
Lava Car Rental receives high praise from many customers for its efficient service and competitive pricing, particularly at the airport. Reviewers frequently highlight the quick check-in and check-out processes, as well as the quality of the vehicles, with several mentioning upgrades to better models. However, there are notable complaints regarding customer service, with some consumers reporting unresponsive staff and issues with vehicle condition upon pickup. Instances of long waits for shuttles and problems with equipment like GPS and Wi-Fi also surface in reviews. Overall, while many enjoy a seamless rental experience, the negative feedback about service and vehicle readiness suggests room for improvement. The sentiment leans positively, but attention to customer service could enhance the overall experience.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.