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HomeKnights Estate Agents Reviews
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Knights Estate Agents Reviews

4.333333333333333 out of 5 stars
4.333333333333333 out of 5 stars
4.3
|Great|48 reviews

TrustScore

4.3
4.333333333333333 out of 5 stars
Great
5 out of 5 stars
40
4 out of 5 stars
0
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
8
48 reviews in total

Review summary

Knights Estate Agents generally receive high praise for their efficient and professional service, with many reviewers highlighting the team's responsiveness and expertise in managing properties. Customers appreciate the quick turnaround times and thorough communication, often recommending Knights for their effective handling of rental processes. Positive experiences are frequently noted, particularly regarding the support provided by staff members like Ross and Mark, who are described as knowledgeable and accommodating. However, a significant minority of reviews express dissatisfaction, citing issues such as non-responsiveness to tenant concerns and complaints about property conditions, including claims of uninhabitable rentals. These contrasting experiences suggest that while many find Knights to be a reliable choice, there are critical areas that need improvement.

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Based on reviews, created with AI

See what reviewers are saying

Susan Smith
Susan SmithFeatured

8 months ago

5 out of 5 stars

Extremely professional

Have just started dealing with Knights and the difference between them and my former managing agents is immeasurable. They respond to calls and emails quickly, listen to concerns, offer guidance and... See more

Behich Bill
Behich BillFeatured

10 months ago

5 out of 5 stars

We have been with Knights for nearly 9…

We have been with Knights for nearly 9 years, over this period of time we have had 3 tenants. Ross and Mark and the team have advised and managed our property for this period of time, never missing a... See more

Samantha Evans
Samantha EvansFeatured

Over a year ago

5 out of 5 stars

Best in Colchester by a looooooong way

This was my first purchase and sale. I had no idea how complicated it was going to be. The managing agent (First port), Help to Buy and my solicitors were awful. Thankfully Knights were the agent o... See more

Neil Harrison
Neil HarrisonFeatured

Over a year ago

5 out of 5 stars

Really impressed with my dealings with…

Really impressed with my dealings with Knights. Ross kept me updated on progress throughout and answered any questions I had in a speedy manner.

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Steve Banbury
Steve Banbury
1 reviews
almost 4 years ago
5 out of 5 stars

Impressive team

Because of the limited amount of property coming onto the market over the past year our initial buyer, who was found very quickly by Knights, pulled out after a few months as we hadn't found a property. Knights found another buyer very quickly and also a property that matched our requirements. Throughout the whole process the Knights team were patient, supportive and always on hand to offer help and advice. Would highly recommend them for both buying and selling.

Helpful?
Dan Golding
Dan Golding
1 reviews
almost 4 years ago
5 out of 5 stars

Sold my flat through knights

Sold my flat through knights, very professional and transparent throughout - would recommend them to others.

Helpful?
Cappa Hughes
Cappa Hughes
1 reviews
almost 4 years ago
5 out of 5 stars

A trustworthy and professional team

It has been a pleasure dealing with Knights in recent years. Mark, Ross & Phillipa really do know and understand the Lettings industry inside out.

Helpful?
Christian Parsons
Christian Parsons
1 reviews
almost 4 years ago
5 out of 5 stars

Great Service

I let my properties through Knights and have found them to be a cut above any other agent in terms of knowledge, professionalism and efficiency. I highly recommend Mark and the team.

Helpful?
Francis
Francis
1 reviews
almost 4 years ago
1 out of 5 stars

Non-responsive

I live next to a property that's managed by Knights Estate Agents. Have reached out to them on multiple occasions to address an issue but they are non-responsive and simply do not seem to care. If I was the owner of the property, I would want to know the details of the situation as it has a direct impact on them and could result in financial loss to the owner. Be wary.

Helpful?
Alice
Alice
1 reviews
over 4 years ago
1 out of 5 stars

Not an agent to rent with

If you are someone returning to the UK and want to rent, do not use this company. They are using a credit check company that will only accept UK bank account records. They are not interested in proof of income, bank statements from other banks etc. They don't even say why. They will ask you to provide a guarantor or the full 12 months rent up-front. Knights also took a deposit before this insufficient credit check, so I lost my money. I will never use this company again, I will be purchasing my next home with another agent in the area. The whole experience was very stressful and bureaucratical, the agents weren't pleasant to deal with and could be quite aggressive

Helpful?
Jason Tennant
Jason Tennant
1 reviews
over 6 years ago
5 out of 5 stars

Excellent service detail and more

Excellent service detail and more, if you have any doubts, about who to go with and you like a house with knights , well you ll be well looked after , sonia, and the team at stamford are just on it from every angle that pleases. Thanks for all your good work....jason and steph.

Helpful?

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David King
David King
1 reviews
almost 9 years ago
5 out of 5 stars

Quality Organisation

Excellent personal service and attention.

Helpful?
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About Knights Estate Agents

Knights Estate Agents is a reputable letting agency based in Crawley, West Sussex, specializing in residential lettings across Surrey and Sussex. With over 50 years of combined experience in the property market, the company provides a personal and bespoke service tailored to the needs of landlords, tenants, and property investors. Their expertise covers a wide range of services, including property management, tenant sourcing, and investment advice. The primary customers of Knights Estate Agents include landlords looking to rent out their properties, tenants seeking suitable rental accommodations, and investors interested in expanding their property portfolios. The company is dedicated to keeping its clients informed about the latest lettings legislation and market trends, ensuring that both landlords and tenants are well-equipped to navigate the rental landscape. For further assistance, Knights Estate Agents offers resources such as guides on renters' rights and other essential property-related information.

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