Review summary

Klook Travel is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

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AH

Alex Harvey

4 out of 5 stars
Easy to sign up.

Easy to sign up.

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Showing 161 - 170 of 996 reviews
JC

Straightforward

Straightforward; easy to find the information I was looking for.

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AJ

Great

Great. Offers conveniece.

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G

Zero stars in not an option sadly.

Zero stars in not an option sadly. Klook are absolutely useless and the customer service is appalling to say the least. Booked a 7 seater car through Klook, landed in Alicante Airport and presented to collect the car from Avis. Klook had reserved a category F vehicle which is a 5 seater not 7. There is no customer service telephone number to call and the online chat was unavailable! I sent an email and received an auto response saying they'd be in touch but it may take some time. Useless service. Lesson learned, never again Klook.

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JS

Amazing app

Amazing its so easy to book

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DG

Quick service and good price

Quick service. Immediately got the tickets for an amusement park in my email. Also cheaper than the official site. Good job, Klook!

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SA

Unprofessional company

Made a booking for an event in Osaka Japan. The event was suppose to start at 5pm and last 50 min to 1hr: 10 min and made another appointment that took place at 7 pm. But upon booking the event stated will start at 6 pm not 5 pm so I won't be able to attend the othee event that starts at 7 pm becaue they are far from eaah other. I contacted customer service and told them and they acknowledged they are in the wrong for putting the event start at 5 pm instead of 6 but reused to refund me money instead wanted to give me 30% klook credit. I refused it because it is their fault not mine. They said we will escalate it and after escalation they dubbled down for refusal and offered me 50% credit of klook and I refused. I have all screenshot and them openly admitting being wrong but refusing to compensate me. The amount was about 72$. This will be the last time I book with them and will go for another company like trip instead.

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WV

Because we kept going back to the…

Because we kept going back to the beginning

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L

VERY FAST AND EFFICIENT SERVICE TO BOOK…

VERY FAST AND EFFICIENT SERVICE TO BOOK SO I AM HOPING THAT THE PICK UP FROM THE AIRPORT WILL BE THE SAME

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