Review summary

JUCY Rentals has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and expensive.

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Extremely Disappointing Experience with…

Extremely Disappointing Experience with JUCY – Safety & Hygiene Concerns Ignored Unfortunately fell far below the standards we expected, especially having had a great experience hiring in the past. From the outset, the vehicle presented multiple serious issues: Rear Suspension: Constant squeaking that made us question the safety and roadworthiness of the van. Black Mould: There were visible mould stains and patches of black mould inside the vehicle. Completely unacceptable in any rental, and downright dangerous for my partner, who has a respiratory condition and is highly sensitive to mould. Rear Doors: Both rear doors were extremely difficult to open, adding to our frustrations. We contacted your after-hours support line on Day 1 and requested a vehicle swap. We were not advised that this was even an option, leaving us stuck with a substandard and potentially unsafe vehicle for the entire trip. When returning the van, we again raised our concerns and were told by your staff that we should be entitled to compensation. We’re still awaiting confirmation on this. They also mentioned that mould stains are to be expected in a vehicles in Cairns. This experience was both disappointing and unacceptable, not just due to the condition of the vehicle, but the lack of support we received during the hire. We sincerely hope JUCY takes this feedback seriously. We will not be hiring from JUCY again unless there is a clear improvement in vehicle maintenance, hygiene, and customer care.

EF
Too stressful to enjoy our holiday

The vehicles available are in a shocking and unsafe condition. We had to change vehicle halfway through our trip and only receives a measly sum in compensation. We have since been charged for an AA call out with a dead battery. The battery had to be replaced two days after this callout. The mechanic, upon seeing the battery, highlighted that this was in fact the wrong battery for the vehicle! Please avoid!

zp
A Near-Death Experience – Do NOT Rent from JUCY

We put our trust in JUCY when we hired a campervan for a winter trip through New Zealand, expecting a roadworthy vehicle that could handle the harsh seasonal conditions. What we got instead was a complete disaster that nearly cost us our lives. From day one, the van proved to be dangerously unfit for the road. We lost control multiple times on straight, de-iced roads — and it wasn’t just us. A local road worker pulled us aside to tell us flat out: this vehicle should never have been on the road. That’s not just disappointing — that’s criminal negligence. The mechanical and structural issues were endless: The roof leaked, soaking our bed and sleeping gear. The hose for draining grey water was broken, leaving us stuck with stagnant waste. The shower was completely non-functional. Worst of all: there was a GAS LEAK. That’s not just an inconvenience — that’s a serious, potentially deadly hazard. This wasn’t just a bad experience. It ruined our trip. We had no choice but to cut it short and return home early after what can only be described as a near-death experience. JUCY’s negligence, lack of maintenance, and disregard for customer safety is unacceptable. Do not trust JUCY with your safety or your holiday. They clearly do not inspect or care for their vehicles properly. This company is an absolute disgrace and should be held accountable before someone actually dies.

Overall avoid!

Pros - Cheapest big company van rental (but you get what you pay for), staff are friendly, with the extra insurance check out and in very easy and quick (in hindsight too quick didn't really tell us how to make the bed etc), they paid for a replacement gasmate bbq when ours broke, you can stand up in the van Cons - very poor build quality and space lay-out. The van is massive but they utilise the space so so poorly. No clothes storage. No bin. Gas BBQ is in a box you have to take out every time (unlike other vans we have rented where its just a pull out draw. Bed is a massive massive faff to make everything. It involves removing a 3 part table and then rearranging loads of cushions before putting a sheet on. Again other vans just utilise the space way way better!

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All reviews

976 total • Write a review

Showing 861 - 870 of 972 reviews
LH
5 out of 5 stars

Great staff and good car

The Jucy staff was so helpful and friendly. We had just arrived in Australia from America and they helped us get familiar with our car, gave us directions and even put our destination in our maps app. I would use Jucy again. Great value!

Date of experience: December 22, 2016

F
5 out of 5 stars

Easy to organise and great company to deal with

Juicy was the only company I could find that would allow me to hire whilst on my p2s. Was very affordable and the car and service was excellent for the price I paid. Definitely recommend this company.

Date of experience: December 20, 2016

f
1 out of 5 stars

Just don't book !

Too bad we cant rank any lower. so basically we booked the best and most expensive insurance for our van trip with Jucy because we didn't want to take any risk. We had an accident even though driving carefully ( no alcohol drugs or speed limit exceeded) because of snow that was slippery on the road. Once we reached Jucy, they said they were not able to provide us with any replacement vehicle at the moment, leaving us with no accomodation and no vehicle in the middle of the winter. We had to take a plane to another location to be able to get a new van after negociating for more than 3 hours. And then they had us to pay 5000 dollars despite having already paid 500 for the insurance because "the damage was too bad". Then why do you make people pay for an insurance? The service was the worst ever and now we have a huge debt despite being responsible and having pay a huge sum of money for the booking AND insurance. Just dont book. Check their facebook reviews, everyone says the same.

Date of experience: December 19, 2016

DY
5 out of 5 stars

Excellent service

We rented a fiat punto, which is a hybrid of manual and auto car at 23aud/day. It was seriously the most affordable car one can find in Melbourne. Receiving and returning the car was also hassle free and the bond was returned to me in less than a week! Excellent and effective service that i would recommend to all!

Date of experience: December 19, 2016

SE
5 out of 5 stars

Great Value.

After an issue with picking up the car was sorted, we had a trouble free car. Great value. I would recommend them to family and friends.

Date of experience: December 14, 2016

JP
4 out of 5 stars

Happy crew so friendly gr8 prices

Awsome crew at christchurch.. great deal for sure. Only thing is the process for everyone seemed very slow. They seemed understaffed but all in all great happy company will definitely use again. I'm a patient person ..great job JUCY CHRISTCHURCH U HAVE GR8 STAFF... JP AUSTRALIA

Date of experience: December 13, 2016

IT
5 out of 5 stars

Relocation car

I relocated a car for jucy from Brisbane to Sydney. This was a great deal! I was impressed by the customer service when I picked up the car. Everything was explained well and they were happy to help me with any questions I had. I dropped off the car after hours which was very easy. Bus stop next to the shop which got me back in the city in no time. Will happily do this again!

Date of experience: December 11, 2016

DR
5 out of 5 stars

Fantastic trip

First time in a camper and had a fantastic time. Everything we needed was included in the camper and all interactions with staff were food.

Date of experience: December 11, 2016

AB
5 out of 5 stars

Positive experience

I was a bit dubious about booking through Jucy as it was so reasonably priced and some of the other reviews were a bit off putting...however, I'm pleased to say that we had a great experience from the customer service right through to value for money...would recommend.

Date of experience: December 10, 2016

N
5 out of 5 stars

Very good car and excellent value

We rented a Hyundai i30 for 40 days and travelled extensively around both islands. The car was in excellent condition, diesel (which saved us hundreds of dollars), and performed perfectly throughout the renting period. Jucy offered us excellent value, we would recommend them to anyone and will definitely use them on our next visit to New Zealand. Thank you, Jucy!

Date of experience: December 10, 2016

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