Josh from Bristol was really nice and…
Josh from Bristol was really nice and helpful

HSBC UK is a leading financial institution that provides a wide range of banking services and products to individual consumers and businesses. The company offers current accounts, loans, mortgages, and credit cards, catering to diverse financial needs. HSBC UK also specializes in investment services and savings products, helping customers manage and grow their finances effectively. Targeting both personal and small business banking clients, HSBC UK supports its customers with services like Premier and Advance banking, which offer additional benefits such as travel insurance and wealth management. The bank's user-friendly online platform enables customers to manage their accounts, make investments, and access financial guidance conveniently. With a commitment to meeting the financial needs of its clients, HSBC UK remains a trusted choice in the finance and insurance sector.
HSBC UK receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff across various branches. Reviewers frequently mention the helpfulness and professionalism of employees like Vasanti, David, and Iyke, who are praised for their patience and thorough explanations regarding account benefits and financial advice.
Many customers express satisfaction with the smooth account opening process and the overall positive experiences they have had at HSBC. However, a notable complaint arises regarding the lack of a basic bank account option for individuals with bad credit, which some consider a significant drawback. Despite this criticism, the majority of reviews reflect a strong sentiment of appreciation for the customer service and support received. Overall, HSBC UK is viewed very favorably by its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Went to the cheylesmore branch in coventry and Vasanti was super helpful and easy to talk to”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: HSBC UK is #1 of 5 on overall rating in this group.
60 reviews of HSBC UK. Filter by what matters to you.
Josh from Bristol was really nice and helpful
Caitlin from HSBC Hereford is an asset!! Very kind and friendly and helped solve my problem quickly and efficiently.
Easy process, Excellent
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Kayleigh helped me with the entire process . She cleared all my doubts as well.
Mr. Iyke is so passion and helpful.
I would like to personally thank Teresa Bufton(Llandrindod branch)for her vigilance in thwarting the embezzlement of my brothers bank account with a person that was totally dishonest and was taking full advantage of his generosity...With her proficiency and diligence this came to an end and the police were notified.. I thank you so much Teresa 🙏
I went into the Bromsgrove branch, Naz Choudhury was very helpful, friendly and amazing! I left feeling relieved and knowledgeable. Thank you!
Ismail has been a wonderful help to me as he guided me entirely through the account opening process. Highly recommend him!
Ismail was quite great and helped me out in the whole process and was nice and friendly
I visit the HSBC bank in Malton to open an account. It was so a nice friendly lady she gave me all information before she opened my account. Not so often you met a proffesnional person with so much professionel experience. Thanks so much Sharni Miller Juergen-Peter
Extremely fast service ! And very helpful and kind people!
Megan , very informative and helped me a lot
Deborah was really helpful with the whole process of bank account opening and further use in my day to day life.
HSBC UK is a leading financial institution that provides a wide range of banking services and products to individual consumers and businesses. The company offers current accounts, loans, mortgages, and credit cards, catering to diverse financial needs. HSBC UK also specializes in investment services and savings products, helping customers manage and grow their finances effectively. Targeting both personal and small business banking clients, HSBC UK supports its customers with services like Premier and Advance banking, which offer additional benefits such as travel insurance and wealth management. The bank's user-friendly online platform enables customers to manage their accounts, make investments, and access financial guidance conveniently. With a commitment to meeting the financial needs of its clients, HSBC UK remains a trusted choice in the finance and insurance sector.
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