Grate Fireplace Accessories receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
We visited the store in April just to browse and ask a few questions. Unfortunately, there was a rather overpowering smell of stale cigarettes in the store, and as my wife suffers from asthma, we decided to leave.
I emailed my detailed requirements to their so called custom service as I couldn’t find a standard product that fitted our fireplace. After over 4 weeks and two chases for an answer they informed me they didn’t have anything that fitted the dimensions I had sent them and perhaps I would like to fill in a form and try their custom service. Absolute waste of time and useless customer service
Great selection of quality items at very competitive prices. Delivery was right on time and very quick - Customer Service Jo, got back to me straight away in the evening on an order enquiry, very impressed, Thank you
The glass arrived fairly rapidly and was fit for purpose. I would recommend these guys to a friend.
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This product is very poor and parts rusted very quickly. The manufacturers say I have had the product 2 years. In actual it was one & a half of which most of the time was in spring summer & autumn. I don't disagree with the length of time I've used the bunker but it is an outdoor piece of equipment it should with stand the weather.
Date of experience: January 10, 2025
WARNING!!!!!! DO NOT BUY FROM THIS STORE, THEY ARE SCAMMERS, PAID FOR ITEMS AND NEVER RECIEVED THEM AND NOW IGNORING EMAIL AND PHONE CALLS. ALTHOUGH THEY NEVER ANWERED PHONE CALLS ANYWAY. AVOID AT ALL COSTS!!!!!!!!!
Date of experience: December 9, 2024
We needed a new hearth to install over the top of an existing smaller concrete hearth. Ordered a white stone made to measure hearth and we're really pleased with it. It fitted perfectly and made our living room look complete.
Date of experience: December 6, 2024
Having struggled to find a grate for my rather small fireplace, I found one that looked right on Grate Fireplace Accessories. It came the next day, it fitted perfectly and it was far less expensive than similar grates I'd looked at online. And - a huge thumbs up for this! - it came in a cardboard box with brown paper packing inside, no plastic at all. Delighted all round.
Date of experience: November 29, 2024
The range and quality of their fireplace accessories was exceptional . I ordered a Matt black firescreen, coal bucket, fender and companion set.All arrived on time and certainly are an improvement on my very old, marked and difficult to clean brass.
Date of experience: November 22, 2024
Ordered, paid and received nothing. We have tried phoning, texting etc with no return calls or messages. Calls go straight to voice mail. Awful company and feel really ripped off by this company.
Date of experience: November 12, 2024
US
Nothing short of BRILLIANT service!!!!!! I ordered two replacement fire cheeks yesterday at 12.30pm explaining I had a very tight deadline to complete installation. They did not have them in stock but, nevertheless, Jo made sure they were delivered direct from stockist today within 24 hours. They really should give lessons on customer service and I cannot applaud Jo enough. Thank you again. M.
Date of experience: November 9, 2024
US
Oh my goodness! Where do I start. I stumbled across Grate Fireplace Accessories by chance and had my eye on a black 6 Urn Fire Fender for months. So the first 5 stars***** goes to the quick delivery! I ordered the fender on Tue 29/10 and it arrived on Wed 30/10!! Next the quality - it was really heavy and very well made, making it amazing value for money. Detailed/vintage looking fenders are not cheap!! Another 5 stars***** We decided to spray our fender gold to blend in with other accessories in the room. The spray took to the fender like duck to water. We also managed to not overspray it so it looked too gold/shiney and it matched the fire grill pretty well. Another 5***** Lastly a shout out to the lovely Jo who responded to all my emails really efficiently and promptly. I work in marketing and comms, so this type of customer service means the world to me both personally and professionally. Highly (highly) recommend Grate Fireplace Accessories for all your fire-related needs!
Date of experience: October 31, 2024
The customer service is outstanding. The order unfortunately was very slow in coming but that was because the courier was Evri who are very slow in the Highlands of Scotland. The tiles are great. My only gripe would be that although the packaging was excellent, the box itself was badly broken and damaged! I think for heavy goods it would be a good idea to use a stronger box.
Date of experience: October 21, 2024
