6 months ago
Very happy with the service and very happy with the customer support Nathen was very helpful and dealt with my needs.
6 months ago
Not a great experience with Fitshop. Ordered a barbell and weights over the phone after taking advice on what I needed with the set-up I had at home. Goods arrived and barbell didn't work with the ben... See more
6 months ago
Ammaarah was very helpful and understanding
5 months ago
I've just spent over £800 on a bike with this company. The delivery company ArrowXL kept pushing back the time on the day of delivery. Then claimed they were unable to deliver as noone was in. I saw t... See more
Great product and great service. Was bit of mix up with delivery however spoke to Nathan customer services and he sorted it quickly and effeciently. Would definately reorder from here in future.
Bought some neoprene dumbbells. Delivery was quick and painless. They also come with a perfect stand.
Smooth and speedy transaction. Excellent customer service. Would definitely recommend this company as their customer service is second to none.
Fast answer from Ammaarah to query - sorted now
I recently purchased a new BodyMax CTX5 cable and smith machine from Fitshop, after a week of usage I am over the moon with the product! It was relatively easy to build which I done on my own (and I’m normally useless at anything ‘handy’). The smith machine and cables are extremely smooth and the whole thing feels sturdy and of high quality. I was missing 2 pieces which I found when putting everything together but Nathan was on hand to send me the parts asap (Thanks Nathan!)
Based on analysis of 6 reviews rated 1-2 stars for Fitshop UK
“Brand-new £3k treadmill has arrived faulty out of the box and I waited over a week for any form of support”
“You took payment for the product immediately, you need to return it immediately”
“Fitshop's response, up to 14 days for a refund and a deduction of £70 for cancelling”
“I've just spent over £800 on a bike with this company”
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Fitshop UK is a leading retailer specializing in home fitness equipment, with a strong presence across Europe. The company operates 10 specialist stores in the UK and a total of 69 locations throughout Europe, making it one of the largest fitness equipment retailers on the continent. Fitshop offers a diverse range of products, including treadmills, exercise bikes, multi-function gym systems, and various strength training equipment from over 80 reputable brands. Targeting a wide audience from beginners to experienced athletes, Fitshop aims to promote health, fitness, and wellbeing. Customers can shop conveniently online or visit physical stores for personalized assistance. The company also provides options such as fast and free delivery on orders over £99, financing plans, and the opportunity to try equipment before purchase, ensuring a comprehensive shopping experience for fitness enthusiasts.
Fitshop UK receives a mix of reviews, with many customers praising the helpfulness and exceptional service they experience, particularly highlighting staff members like Phil Hewitt and Nathen for their support. Reviewers often mention smooth transactions and timely deliveries, contributing to an overall positive shopping experience. However, significant complaints arise regarding customer service and delivery issues, with several customers reporting long waits for support and unresolved problems with faulty products. Specific grievances include delays in receiving parts for equipment and concerns over the safety of certain items, such as weight benches. Despite these critical issues, the majority of reviews reflect satisfaction with the service provided. Overall, Fitshop UK has a generally positive reputation, though there are notable areas for improvement.
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