If I could give this company a
If I could give this company a - I absolutely would. I can not believe how unprofessional they are, they show no empathy at all at all time which is already difficult enough. You literally have to beg to get any information out of them, ring up daily to push them to do their job, you are not allowed contact with the agent and you are made to feel like you shouldn’t be asking questions on the situation.
Kept in the dark the whole way along and given snotty emails back.
The house was sold and the new owners had already put a to let sign up, but we were not told the house was sold and was only aware of this because we went around to my late mothers house to find the sign up. When finally discussed, all of a sudden it had sold and the signing of contracts was taking place 😡. ( my opinion the funds were being held and gaining interest).
I could go on and on with the negative actions of this company. My mother and father would be turning in their graves if the knew what we have had to endure due to this shambles of a firm. AVOID for the sake of your loved ones!!
Our family has been severely impacted…
Our family has been severely impacted by an unprecedented level of staff turnover. Over the two-year duration of our case, we have been informed that three different case handlers assigned to our matter have departed the firm. This constant change has led to significant disruption and a complete lack of continuity.
Despite continuous efforts to contact the firm via both email and telephone over the past two years, we have consistently failed to receive substantive updates or clear answers regarding the progress of our case. The repeated loss of assigned handlers without adequate handover or proactive communication from the firm demonstrates a profound lack of accountability and transparency.
The prolonged nature of this issue, spanning two years without resolution or even consistent communication, is entirely unprofessional. The firm's inability to maintain stable case management and provide timely information falls far below expected professional standards.
I would not recommend Fidelis unless you want to be waiting years for answers.
Slow and uncommunicative
Slow and uncommunicative. High staff turnover means you feel like you're starting again each time you have to deal with someone new. A very stressful experience.
Death,old as time, how can this industry be so useless
In 2017 we setup the simplest will. No children married 28yr to 34yrs when she past. Very simple wishes our estate goes to her mother and brother if we both die. End. One of us left it goes to the surviving partner... simple, loving, caring.
These lovely people have basically passed me over to the sister company their term they are owned by the same people therefore same company to my mind and my treatment will brpe yours. However Trish thinks i incorrect and wrong. Simpler law has nothing to do with Fidelis. Yet she is friends with the person doing my case in Fidelis because they are in the same building. Who's employing whom? I wasn't given a choice nor was i going to be treat differently. I was told if i had issues call simpler law. I did several times. Call both you will get the same reception staff, and know further.
You would indeed ask if there is any oversight from either company. A plan of action? Indeed i have been told to demand a full breakdown and a ime limit. These have never been given on paper only verbally and they aren't worthy the breath used.
All my paperwork has The planning crowd on it. This review demanded data to verify my claims as a customer. They said i was not, even had me questioning my connection to Simpler law. 30th April i had a 55 min call, they knew everything.
It's amazing you get a response when you go public, they actually care, about Simpler law only, second phone call she forcefully asked me to remove my review as it's mostly complaining about Fidelis. I can do as i wish with them! However she only offered her word to assist and 25 months of abuse that has less that negative value. See as a laymen you can twist the truth and law as you wish. But as a human logic and complex thoughts atill say this. I got a will, it was used as all will be. I was treated to the same treatment as all and that service is provided by the people i called simpler law. they are the same company planning crowd, they split and call themselves different names… not at all suspiciou. Plus they are owned by the same company that now owns 4 companie. Therefore in our eyes they are the full conclusions of the same service written and action of will. I paid a subscription fee to them for the full awful service.
I do not think I'm wrong. However I think that the actions taken thus far screams this.
Simpler law needs a clean image to attract new customers Into the trap. So new name and hidding the relationship to the other. Haven't heard of Google or company house that shows everything in 30 seconds. But not that bright. Fidelis is a God awful mess of staff turn over and laziness and you get a feeling that it's on purpose because nothing changes. Complaining about different case manager on my 13th. Emails and phone calls should be weekly. Lol yeah I was told that… yeah that doesn't last past the second I have gone 97 days without contact. Zero change. Waiting for others to do their work for them.
A chat actually informed me that these so called professionals actually have no access different to us. They are treated with less respect and as an annoying task. How can you be a professional when you are less effective than me?
The time limits have been 6 months after probate, October, April at latest.
AI crunching numbers and saying these people have a high turnover, aren't under the correct ruling of law they operate under a different system that is service based and the toothless trading standards. Which will take 12 months minimum. plus the protection certificates and governing bodies are fake and worthless. Called everyone of them, never heard of all 3 company names. They brushed it off saying their customer could be a partner who does private work put in on there.
Does it protect me i asked? No! Then it's a lie and fake advertising, making your little symbol worthless and pointless when seen then? Silence!
25 months and counting (27th March 2023 my wife passed.) Last call was 9 weeks ago but she was nice and the 13th person on my case. She it still there but no communication or progress on a thing i could sort out in 5hrs and have a nap. Why because i did them both. Issue is proof to this company that it's been done.
Trust me i can go on and you wouldn't believe the stupid reasons and things i have done. They are frankly excuses and eight year old would think was smart. Yet smack of time wasting and beneath contempt.
If You are still undecided about employing these people to act on your behalf you have either not understood what has been said due to lack of research or you don't know enough to make the decision yet. I strongly suggest you put in the leg work. Or if you hate the people who are going to gain from your death feel free to continue with this company they are a perfect revenge.
