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Fantastic Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Fantastic Services has renewed my membership a month early and has taken money out of my account despite my cancellation of the membership. I need the money back, and was told that I can contact the finance department. When trying to do so, I have only been met by unhelpful phone line tangents and robots. I find this extremley frustrating as, having had a good experience with them so far, I can no longer get in contact with them. Really dissapionted.
Very hatful and hard working
Jess was excellent Professional , independent and courteous. Made an effort to understand what we wanted and kept communicating appropriately throughout. Hi early one of the best experiences we've had with fantastic services.
Excellent worker.
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www.fantasticservices.com1,000 total • Write a review
I have used Fantastic Services in the past and decided to give them another chance, however the Garden service I received was very disappointing and there customer service did not resolve the issues raised! Left garden waste at the rear of my property and I had plenty of bags for them to use! I won’t be using them and will not recommend either!
Date of experience: July 5, 2025
Evangelos and Roland were extremely efficient, professional, and hard working. Definitely would recommend having them do our garden again.
Date of experience: July 5, 2025
I booked Fantastic Services for an end-of-tenancy clean and honestly, I wish I'd gone with an independent cleaner instead. What should have been a simple, straightforward service has been one of the most stressful parts of my already very stressful move. Communication has been an absolute nightmare. They are a big, mostly online company, but that just means it's near impossible to speak to an actual person. I had basic questions — when exactly would they arrive, when would they finish — important details, especially as I no longer live near the property and needed to coordinate travel and access. Despite repeated attempts via messages and phone calls, all I got were generic, robotic replies that didn't address my concerns. The phone system doesn't let you speak to a person, and voicemail responses went nowhere. Then the day before the clean, I got confusing texts saying they were already on the way, followed by another asking if they could come early — total chaos. To top it off, I specifically chose Fantastic Services because of their 48-hour service guarantee, only to be told on the day that it didn't apply because the property is "old" with "broken" things like a cracked tile or window — none of this was made clear at the time of booking. I had been relying on the service guarantee so I could leave during the clean, get home, and finish essential tasks related to my move, especially with my landlord coming to inspect the next day. But with the confusion and worry about the guarantee being voided, I felt forced to stay in the area — wasting hours of my time. I even tried to ask the cleaners whether, without the guarantee, there was any point in me inspecting the property afterwards, but due to a language barrier they didn’t understand, so I’m still unsure if staying was even necessary. The whole process has been draining, confusing, and made my moving experience far more stressful than it needed to be. I trusted a big company to be reliable — huge mistake. Avoid them unless you enjoy stress, confusion, and poor communication.
Date of experience: July 5, 2025
Happy with the service and the gentleman who provided me window cleaning, he was very punctual and friendly. But still feel the price is quite steep given they dont use ladders to polish clean the upper windows and only use a hose type contraption to do it. The lower windows were done well though.
Date of experience: July 5, 2025
Damien was very professional and did a fantastic painting service. Very Happy!
Date of experience: July 5, 2025
Really great service. Quick, efficient and adapted to the needs of the garden. Thank you very much!!! Highly recommend
Date of experience: July 5, 2025
