Entertainment Earth is a leading online retailer specializing in collectibles for hobbyists and enthusiasts. The company offers a wide range of products, including action figures, toys, and memorabilia from popular franchises such as comic books, movies, and television shows. With a focus on high-quality merchandise, Entertainment Earth serves a diverse customer base that includes collectors, gift-givers, and fans of various genres.
The platform facilitates easy browsing and purchasing of collectible items, catering to both seasoned collectors and newcomers to the hobby. Customers can find exclusive items, pre-orders for upcoming releases, and a variety of merchandise that appeals to different interests within the collectibles market. By prioritizing customer satisfaction and providing detailed product information, Entertainment Earth aims to enhance the shopping experience for all of its users.
Entertainment Earth has a positive customer experience.
Entertainment Earth receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional customer service, particularly praising staff member Donald for his helpfulness and efficiency in resolving issues.
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Consumers appreciate the reasonable prices and the site's ability to offer new collectibles ahead of competitors. However, a significant number of reviews express dissatisfaction with the company's shipping reliability and order fulfillment, citing delays and poor communication regarding order statuses. Some long-time customers feel that the company has declined in quality over the years, leading to frustration. Despite these issues, the positive experiences with customer service seem to stand out. Overall, while there are commendable aspects, the negative feedback regarding order handling and shipping cannot be overlooked.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.2
100
100%
-1.9
● Low
4.2 / 5 overall
=
100 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.0▼ 1.9
12-month avg
4.2
All-time
4.2
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
5.0
8
Sep 24
5.0
5
Oct 24
3.7
9
Nov 24
4.0
8
Dec 24
5.0
5
Jan 25
5.0
4
Feb 25
4.2
5
Mar 25
—
0
Apr 25
3.0
2
May 25
2.3
4
Jun 25
—
0
Jul 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
Top praiseof 79 positive reviews
Customer service61%
48 mentions
Helpful support30%
24 mentions
Fast & efficient19%
15 mentions
Friendly staff16%
13 mentions
“Appreciate the kindness and speed of their customer service and will continue to buy from EE”
On “Customer service” · May 1, 2025
Top complaintsof 21 negative reviews
Shipping52%
11 mentions
Customer service52%
11 mentions
Refund38%
8 mentions
Pricing29%
6 mentions
“Its original price is $109, with the end of year $10 off, I paid $99 plus shipping
And coming to April 2025, Entertai...”
On “Shipping” · Jul 3, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Collectibles.
Overall rating and review count for this company and similar companies
Always love shopping with them! Any issues I’ve ever had they’ve quickly taken care of to my satisfaction! I spoke to Donald earlier and he was such a big help, thank you so much!
Always extremely satisfied and impressed with Entertainment Earth, especially their Customer Support. It was an absolute pleasure speaking with Donald, who got me taken care of with the utmost professionalism and friendliness. I will definitely continue to happily give my business to E.E. because extraordinary individuals like Donald are there if you ever need assistance. Thank you so very much Donald!!
Called and spoke to Donald about a free shipping issue. He pleasantly explained how the situation happened, and then he suggested a way to remedy it. I took him up on his suggestion, and we were done. It would have been easy to simply say "No, I am sorry there is nothing I can do for you" but he did not. Thanks Donald!
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Hello this is shannon, let me explain the 5 stars to whom this concerns or reaches out too.. I give 5 stars to a very nice and respectable guy named Donald. I originally called in the first time and got a guy named Garret and he was very rude and not helpful at all from the very start, when he answered the phone and actually hung up on me after telling me multiple times that he couldn't help me and instead of just listening to what I was asking or concerned about from my delivery,after I spent $260.00 for this item not showing any respect for me what so ever, he interrupted me and told me he had to help more important clients that were waiting on other line and he said bye and hung up on me, plain and simply put, so I give him 1 star 0 if I could, However because of this 2nd guy,Donald,who answered when I called back after being hung up on by Garret, Donald said he himself had been there 21 years and he sounded very compassionate and very sincere about my previous experience and wanted to listen to me and asked how he could help and so he just listened and didnt judge,even if there was nothing on that end that could be resolved Donald just offered polite and sincere and more accommodable solutions and or answers to the best of his knowledge, he was very professional and courteous,which I greatly appreciate that from you Donald thankyou so much. I told Donald when he first answered the phone that I was not happy with being hung up on and that I wasn't going to do anymore business with Entertainment Earth ever because of how humiliating and unappreciated I felt after being hung up on from Garret...After talking a while with Donald, I see why he's been there 21 years, I hope he stays a long time...with that experience I had with Donald, I may have to rethink my comment to him about giving E.E. another chance because he definatly made me feel appreciated and respected...so I give Donald 10 stars if I could.I truly believe in the saying, treat others as you want to be treated, AKA the golden rule, and he definatly gets my vote and respect on that note, we need more people in the world like Donald, it would be more pleasant and nice to deal with, with someone who cares about his/her clients in any situation, even if there is nothing that can be done, just someone like Donald to sit up and take notice of a situation and just listen,thats all I or anyone could ask for... Thanks again for being awesome Donald in taking time to acknowledge me and to offer solutions and listen ,I greatly appreciate YOU!!! Sincerely, Shannon Salser
Called in to get the correct address for my order. Donald was awesome in handling this matter and fixed it immediately. Thanks so much for the great customer service Donald!!
Had some delivery questions for the team at Entertainment Earth…was able to grab the telephone old school style and call customer service to talk with an actual human being, or really good AI. Spoke with Donald in customer service who is longtime employee; very knowledgeable and helpful!! I appreciate the excellent customer service and thoughtful communication.
As always Entertainment Earth has come through to address my concerns! Donald T. quickly and without any hesitation took care of my damage return. He was very personable and I felt confident that my concerns were understood and resolved fluidly. The BEST customer service ever! Thank you!
I called this morning, looking for information on an order. I was lucky enough to have Donald answer the phone. Not only did he exhibit patience, and empathy. He actually went out of his way to help. As an employer, he’s a keeper.
Turning a bad experience into a great onehe experience wasn't great initially…
The experience wasn't great initially because our order was improperly returned to Entertainment Earth by UPS. However, after a few emails back and forth with no definitive answer, I called the customer service number provided. Your agent, Donald Tapia, was very personable and professional as he explained what happened. He then waived the reship fee and got our order processed to reship to us. He took great care to ensure that the order would be sent to the correct address, explained how the delivery process would work and even checked the status of another order we're waiting for. He was courteous and professional at all times and I would be very happy to deal with Donald again. Thank you!
I was nervous, considering i have never had an issue, or had to return/exhange anything. Called the customer service line and spoke with Donald Tapia. He was very helpful in explaining the process and helped put my nerves at ease. After explaining i would get a replacement or a refund depending on inventory, i explained how disappointed i would be if i had to settle for a refund and he went the extra mile and put one on hold for me. In my eyes it was a christmas miracle, and even something as small as putting something on hold really shows you have employees that go the extra mile! Thanks again! Donald, merry christmas from my family to yours!
Donald Tapia was awesome! He was great at listening and answered all my questions in one fell swoop (unfortunately this is a rare skill nowadays). On top of that he was able to provide more in depth knowledge pertaining to my specific question and he was able to answer additional questions I had regarding potential future outcomes. Talk about a person who knows their stuff and can provide assurance!! Donald is the person you want on your side!
Donald Tapia was extremely helpful when I called. I had made a mistake on my order and he was able to correct it in no time at all. He was very understanding of my situation and did what he could to resolve it and the outcome was better than I was expecting. Huge thanks to Donald. He was very personable and wished me a happy holidays. He made my day!
I have recently come under some new financial crisis that required me to have to cancel all my pre-orders. I had called their office and was connected with Donald Tapia. He did an amazing job and not only cleared my orders and possible debt that I would have been in, but also brightened my spirits during this trying time. Thank you for your support and friendly positive attitude.
Entertainment Earth is a leading online retailer specializing in collectibles for hobbyists and enthusiasts. The company offers a wide range of products, including action figures, toys, and memorabilia from popular franchises such as comic books, movies, and television shows. With a focus on high-quality merchandise, Entertainment Earth serves a diverse customer base that includes collectors, gift-givers, and fans of various genres.
The platform facilitates easy browsing and purchasing of collectible items, catering to both seasoned collectors and newcomers to the hobby. Customers can find exclusive items, pre-orders for upcoming releases, and a variety of merchandise that appeals to different interests within the collectibles market. By prioritizing customer satisfaction and providing detailed product information, Entertainment Earth aims to enhance the shopping experience for all of its users.
