Amazing Experience
Donald Tapia provided the best customer service. During the conversation, he gave me a clear answer to my issue and provided different types of options to solve my issue.
Entertainment Earth is a leading online retailer specializing in collectibles for hobbyists and enthusiasts. The company offers a wide range of products, including action figures, toys, and memorabilia from popular franchises such as comic books, movies, and television shows. With a focus on high-quality merchandise, Entertainment Earth serves a diverse customer base that includes collectors, gift-givers, and fans of various genres. The platform facilitates easy browsing and purchasing of collectible items, catering to both seasoned collectors and newcomers to the hobby. Customers can find exclusive items, pre-orders for upcoming releases, and a variety of merchandise that appeals to different interests within the collectibles market. By prioritizing customer satisfaction and providing detailed product information, Entertainment Earth aims to enhance the shopping experience for all of its users.
Entertainment Earth receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional customer service, particularly praising staff member Donald for his helpfulness and efficiency in resolving issues.
Consumers appreciate the reasonable prices and the site's ability to offer new collectibles ahead of competitors. However, a significant number of reviews express dissatisfaction with the company's shipping reliability and order fulfillment, citing delays and poor communication regarding order statuses. Some long-time customers feel that the company has declined in quality over the years, leading to frustration. Despite these issues, the positive experiences with customer service seem to stand out. Overall, while there are commendable aspects, the negative feedback regarding order handling and shipping cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 100 | 100% | -1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 8 |
| Sep 24 | 5.0 | 5 |
| Oct 24 | 3.7 | 9 |
| Nov 24 | 4.0 | 8 |
| Dec 24 | 5.0 | 5 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 4.2 | 5 |
| Mar 25 | — | 0 |
| Apr 25 | 3.0 | 2 |
| May 25 | 2.3 | 4 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Appreciate the kindness and speed of their customer service and will continue to buy from EE”
“Its original price is $109, with the end of year $10 off, I paid $99 plus shipping And coming to April 2025, Entertai...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Collectibles.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.6 out of 5 (poor) | 2.8 out of 5 (fair) | −31% | 100 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | −3% | 551 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 15 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 12 | |
| 1.8 out of 5 (poor) | 67 out of 100 | — | — | — | — | 5 |
Bottom line: Entertainment Earth is #4 of 5 on overall rating in this group. On delivery, Meltzer Sports scores higher (5.0 vs 2.6).
100 reviews of Entertainment Earth. Filter by what matters to you.
Donald Tapia provided the best customer service. During the conversation, he gave me a clear answer to my issue and provided different types of options to solve my issue.
After a very disturbing and upsetting experience with a very unprofessional service representative, I was ready to call it quits with Entertainment Earth. However Donald Tapia help ease the situation and tried to do everything in is power to keep me as a customer. I was grateful for his help.
Donald was awesome! His customer service and help with placing my order over the phone was exceptional. He was patient and even assisted me with making the "best decision" with the ordering options that were available. This is why I continue to order from Entertainment Earth. THANK YOU AGAIN DONALD!
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I've been a customer of this company for a few years and I'm a real customer and have zero Tolerance for bad customer service or unprofessional services, I can Never say that about this company, Very Professional, They have never disappointed me and always takes the time patiently to help me with all my needs fast and easy, Thank you Donald I usually get the pleasure of your excellent customer service Thank you guys again for being great.
Had a great customer service experience today when calling regarding a package that went missing in transit. Donald made the whole process of arranging a replacement quick and painless. It was much appreciated, and I'll definitely be doing more business with Entertainment Earth in the future!
Donald was awesome! I called in for a order and he was quick to find the items and add them to my order. We were able to talk about similar items collected and how the collections can connect us with people in our lives. Moments like this is why I prefer to make orders through Entertainment Earth. I like connecting with people. Donald's customer service was friendly and welcoming. And through these interactions is why I have been a customer over 20 years with Entertainment Earth. You guys are the best!
I really want to thank Donald for all his help on the phone to resolve my order issue. Donald was very polite and cooperate. One of the best people I have ever dealt with on the phone that actually helped me resolve my problem. thank you so much Brent
Superior customer service. Donald was extremely helpful in finding answers to my questions, and came back to me with results in 2 days time. It was a pleasure talking with him regarding the issue of the name of Robosen Megatron. Very attentive and responsive. I'd call back just to talk with Donald lol. Man is well deserving of a raise, and you gained a loyal customer today
I use EE Distribution as a wholesaler. While I am not thrilled with many of the things the company does or their policies I do want to call out my sales rep Justin Gal. He is LITERALLY the only reason I use them. If you want to work with EE, I highly recommend you request Justin.
Donald was wonderful to work with and very helpful!
My experience this morning was great. I spoke to Donald Tapia. He was extremely helpful with what I needed to do. My whole experience like I said, was very, very good and I will be shopping with you guys again. Thank you so much.
Excellent customer service. Ronald was so personable. I really enjoyed talking with him!! I love this place!! Awesome stuff and great prices. There is something here for all ages and lots of nostalgia.
Excellent customer service!!! I usually have nothing but good experiences with Entertainment Earth, but when I do have a problem their customer service takes good care of me. I just got off the phone with Donald Tapia, the Client Services Representative, and he went far and beyond in order to resolve my problem. I can't thank Entertainment Earth and Donald Tapia enough!
I have been a happy dedicated customer of Entertainment Earth for 20 + years and they are a great company. Normally my orders come in mint condition but today I received an order that both the box and figures inside were damaged. They were packed well and obviously EE was not at fault, but it had been mishandled en route. I called EE and Donald couldn’t have been any nicer or more helpful. He made things right ….This is why I will continue to do business with them . They’re a solid company with kind people like Donald who work there . Thanks EE !!
I've been shopping at EE for years now and have never had any issues. My recent order came the other day and the figure set was missing a piece in the box (it was the manufacturer's fault). I decided to give EE a call and got Donald on the phone. He was a great help and very friendly to talk with. At the end of the day, the issue was resolved. Just another reason why I like to shop at EE...for the great customer service. Thanks again, Donald!
I am a huge fan of Entertainment Earth and order from them avidly (2 to 3 packages a month). Their customer service is absolutely fantastic as well!! Especially my assistance from Donald Tapia!
Entertainment Earth is a leading online retailer specializing in collectibles for hobbyists and enthusiasts. The company offers a wide range of products, including action figures, toys, and memorabilia from popular franchises such as comic books, movies, and television shows. With a focus on high-quality merchandise, Entertainment Earth serves a diverse customer base that includes collectors, gift-givers, and fans of various genres. The platform facilitates easy browsing and purchasing of collectible items, catering to both seasoned collectors and newcomers to the hobby. Customers can find exclusive items, pre-orders for upcoming releases, and a variety of merchandise that appeals to different interests within the collectibles market. By prioritizing customer satisfaction and providing detailed product information, Entertainment Earth aims to enhance the shopping experience for all of its users.
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