In October of 2023 I placed an order for a subscribe and save purchase of two items. Within hours of placing this order, it was canceled for no apparent reason by Emuaid (AKA Speer Laboratories). I couldn't get a straight answer from customer service why my order hadn't been fulfilled or what happened. So I decided to just let it be , and proceeded to order a different item from a different company.
Fast-forward to January 2024, I wake up to a charge on my bank statement for the amount of this purchase in October of 2023. I check my email, and Emuaid had sent me an email with an order confirmation for the two items I had ordered, stating that my subscription had renewed.
How could I possibly be enrolled in a subscription when they canceled my order in October, and my order history read that the order was voided and canceled. Going off that information, it was more than safe to assume my subscription hadn't gone through, nor had I ever received any items and no order had been fulfilled.
After initially reaching out to Emuaid about this , I received a back handed response stating that I had failed to cancel both the order and the subscription and that they aren't the same thing. Therefore, the charge is correct. They failed to acknowledge that I never requested cancelation of my purchase. They themselves canceled my order. As the consumer, this implies the whole purchase is null and void, and that no subscription was ever even initiated.
So in a nut shell, Emuaid still had me down as a subscriber to these products despite THEIR cancelation of my order in October, and thought it appropriate to go ahead and charge me almost 100 dollars for a subscription that I never truly subscribed to.
I spoke to my attorney and reached out to the better business bureau. They assured me that this was absolutely fraudulent and that they had no grounds to take money from my account being that they are the ones who canceled my initial order in October of 2023.
The customer service is seriously lacking, to put it lightly; they tried convincing me it was my fault that I hadn't canceled.
I did a little bit of digging with the help of my attorney. Speer Laboratories is about as dirty as they come -- both their business practices and false claims about their over-priced products. There were numerous legitimate, negative reviews we found, and it became clear that it was not just me who has been a victim of this companies poor practices.
As soon as I mentioned Speer Laboratories' shady dealings and practices in a follow up correspondence, they immediately offered me a refund. Something they were not willing to do up until that point. Do not fall for the false claims of this company's products and their subpar customer service. They literally tried to pass it off like I was the one who did something wrong.