Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting the outcome when ever i email them i have to wait a week for a response this has been an awful experience!!!!
Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.
Easy to use good quality insurance
After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which included special assistance at the airport and taxis from the hospital in Pisa and from Manchester airport. I'm pleased to say everything went smoothly and we returned safely. I really can't thank them enough!
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Website
www.direct-travel.co.uk1,000 total • Write a review
Fast friendly service and all questions answered with expertise
Easy to download a hard copy and website easy to navigate
The Web site is good and the questions that are asked are straight forward and relevant. The price is good and number of stars are impressive! Reviews are also good.
This is the second time this year I’ve taken out travel insurance, and both times I checked out other companies and found this the cheapest for the amount of cover I needed. The application process was easy and quick each time. I cannot comment on how easy it is to make a claim, nor about how efficient they are after making a claim, as thankfully I never needed to, but the application process and price, and information provided was excellent.
