Great experience
Thank you for working with me to open an account.

Desert Financial Credit Union is a member-focused financial institution based in Arizona, dedicated to providing a comprehensive range of financial services to individuals and businesses. The company offers various products, including savings accounts, auto loans, mortgage loans, and home equity lines of credit (HELOCs), designed to meet the diverse financial needs of its members. As a not-for-profit credit union, Desert Financial emphasizes community service and member satisfaction, aiming to improve financial well-being through tailored solutions. Targeting both personal and business customers, Desert Financial Credit Union seeks to create exceptional experiences with its top-rated mobile and online banking services. The organization is committed to sharing its success with members through initiatives such as the Member Giveback Bonus, reinforcing its mission to enhance financial health and foster community involvement.
Reviewers consistently report positive experiences with Desert Financial Credit Union. Customers often highlight service, great, easy, customer.
A minority mention drawbacks around account, told, overdraft, fees. Overall sentiment is strongly positive with an average rating of 4.3 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | -0.1 | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.3 | 45 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 3.7 | 3 |
| Sep 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Outstanding customer service, from the moment I walked in the door for the first time and every time after”
“In the end didnt get anything but a savings account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Desert Financial Credit Union is #4 of 5 on overall rating in this group.
60 reviews of Desert Financial Credit Union. Filter by what matters to you.
Thank you for working with me to open an account.
Cole was very thorough and efficient. He explained everything and got us setup quickly
It was easy to set up a new account online and I had a pleasant experience when depositing cash at a branch.
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I went in for a loan and she made me a checking and savings account that I had to pay for. She told me it would help with my chances of getting approved and then I didn't get an answer. She wouldn't sign me up for a loan or even attempt she signed me up for $1000 overdraft allowance! I NEEDED A LOAN AND SHE DID EVERYTHING BUT WHAT I ASKED FOR. NOW I HAVE AN ACCOUNT I WILL NEVER USE! Worst bank ever, they DON'T care what you want, they WILL take your money though! Wish I could rate 0 stars!
The professionalism and expertise of Leslie at the Walmart Buckeye location is outstanding! She made the entire experience simple to understand which in turn made me feel very comfortable that I made the right decision to do business with Desert Financial.
I’ve always wanted to become a member of your credit union and now I understand why: you all are so helpful and kind. Online access is easy.
I had forgotten to transfer money to my account, made three small purchaces for about a dollar or two a pop, adding up to maybe $5 overdrawn by accident... and y'all triflin' ass mf's charged me $30! A! Charge! i had to pay 90 in overdraft fees... for $5!!!!. seriously debating changing banks again bc shame on y'all for that lol
Great staff and great service for us. Ling Arnold did a super job setting up our account.
Desert Financial Credit Union is a member-focused financial institution based in Arizona, dedicated to providing a comprehensive range of financial services to individuals and businesses. The company offers various products, including savings accounts, auto loans, mortgage loans, and home equity lines of credit (HELOCs), designed to meet the diverse financial needs of its members. As a not-for-profit credit union, Desert Financial emphasizes community service and member satisfaction, aiming to improve financial well-being through tailored solutions. Targeting both personal and business customers, Desert Financial Credit Union seeks to create exceptional experiences with its top-rated mobile and online banking services. The organization is committed to sharing its success with members through initiatives such as the Member Giveback Bonus, reinforcing its mission to enhance financial health and foster community involvement.
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