Derbyshire Mental Health Services NHS Trust has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication.
Was referred in November - still on waiting list 9months later. In July I rang them up saying I needed help asap, was told I’d be phoned back the next week. Two weeks later I’ve heard nothing Don’t know how they can think that’s okay and leave people to cope by themselves when they’ve reached out
Dear Sir/Madam, I am writing to formally raise a serious complaint regarding my treatment at Chesterfield Mental Health Unit following my transfer from Leicester Mental Health Unit in October 2020. Upon arrival, I experienced a deeply distressing and humiliating situation. While quietly sitting in the lounge watching television, I was threatened with physical restraint and forced sedation by four members of staff—despite displaying no disruptive or violent behaviour. I was told that if I did not take prescribed medication voluntarily, I would be tied down in a private room and forcibly injected. This threat, and the aggressive manner in which it was delivered, caused extreme emotional distress and fear. The following day, I requested an advocate in an effort to protect my rights and address the mishandling I had endured. The behaviour of staff members represented a serious abuse of power and a breach of professional standards. I was visibly upset—reduced to tears—and struggled to comprehend how I could be treated in such an unprofessional and threatening way in a care environment. Throughout my time in the unit, I lodged three appeals against my detention under Section 135, all of which were initially dismissed. I was also inaccurately diagnosed with schizophrenia and psychosis, which I strongly dispute given my history and lack of diagnostic evidence. It was only after persistent advocacy and legal pressure that I was discharged after two months—despite a psychiatrist previously stating I would be held for six months. This entire process was unjust, and I believe I was falsely detained and misdiagnosed. I am therefore requesting the following: A full review of my treatment and interactions with staff at Chesterfield Mental Health Unit Copies of clinical assessments, detention documentation, and incident reports relating to the use of restraint or threat of sedation Internal communications involving staff that led to decisions about my care and diagnosis Confirmation of the name and role of the psychiatrist involved in extending and later terminating my detention Please treat this complaint with the seriousness it demands. I am prepared to provide any identification or supporting documents necessary to process this request, and I expect a thorough investigation into these matters. Just to clarify and correct my mental health - I've been diagnosed with mild depression and anxiety that's it, NOT schizophrenia or psychosis Yours faithfully, Date of Experience - 18/10/2020 Dear Trustpilot Team, Thank you for bringing the flagged content in my review to my attention. I wish to respectfully disagree with the claim that my review violates Trustpilot’s guidelines. I described my genuine personal experience with Clinical Partners, and I believe it is in line with your policy of sharing honest feedback to inform others. If specific wording was found problematic, I’m open to revising that portion—however, I would appreciate clarity on exactly which parts you believe breach the guidelines. Furthermore, I’m concerned that Clinical Partners have not engaged with my review directly. If they feel my account is inaccurate or unfair, I would welcome a transparent response from them, rather than relying on reporting to remove content. I believe this undermines the purpose of the platform, which is to facilitate constructive dialogue and accountability. Please let me know how best to proceed. I’m committed to keeping my review fair, factual, and within your standards, while ensuring my voice as a customer is not silenced. Kind regards, MICHELLE Dear Trustpilot Team, Thank you for bringing the flagged content in my review to my attention. I wish to respectfully disagree with the claim that my review violates Trustpilot’s guidelines. I described my genuine personal experience with Clinical Partners, and I believe it is in line with your policy of sharing honest feedback to inform others. If specific wording was found problematic, I’m open to revising that portion—however, I would appreciate clarity on exactly which parts you believe breach the guidelines. Furthermore, I’m concerned that Clinical Partners have not engaged with my review directly. If they feel my account is inaccurate or unfair, I would welcome a transparent response from them, rather than relying on reporting to remove content. I believe this undermines the purpose of the platform, which is to facilitate constructive dialogue and accountability. Please let me know how best to proceed. I’m committed to keeping my review fair, factual, and within your standards, while ensuring my voice as a customer is not silenced. Kind regards, MICHELLE
Just fob you off, dont care. Receptionist is incompetent.
My experience is that they would prefer me to top myself than pester them with my issues. I put in a complaint last year and it's coming up for its birthday. My pain is min by min which is what they can't understand. I went on a year cbt course and 9 weeks before the end they kicked me off ass I self harmed by punching my face and I got a bruise, also they ask you at the beginning how is everything and I said very bad as my negative thoughts were tending to drive me to the end. I have even emailed the directors this year with no joy. Dave woods I think it is investigating and told me that he will have completed the complaint by feb as he's has had to sit down with 3 of the staff, I then asked don't I get any witnesses as it is extremely biased. Or I think I may be innocent for a battle in court.
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Terrible service...they don't care one tiny bit
MDT making incorrect clinical decisions leading to suffering. Once made aware of the mistakes, they refuse to rectify them and thus resolving the issues they caused in the initial instance. They lack responsiveness, flexibility to make / change decisions and they are not fit to practice.
