Although the customer service of this…
Although the customer service of this platform is somehow weak and irresponsive, overall using this card is satisfying for me after a while...

Credit Savvy is an online platform that provides users with access to their credit scores through the CommBank app. The service allows individuals to check their Experian credit score for free, facilitating better financial decisions and improving overall financial well-being. Users can easily navigate the app to verify their identity and obtain their credit score without needing to hold a financial product from CommBank. Targeting consumers interested in managing their credit health, Credit Savvy aims to empower users with the knowledge needed to unlock their full financial potential. Since its integration with the CommBank app, the company has gained popularity among millions, offering a convenient solution for those looking to understand and improve their credit standing.
Reviewers frequently report negative experiences with Credit Savvy, citing customer pain points more often than praise. Common complaints include credit, score, savvy, credit score.
A smaller set of reviewers mention positives such as credit, great, score, savvy. Overall sentiment is predominantly negative based on 36 reviews and an average rating of 2.5 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 36 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 36 most recent reviews.
“Easy to navigate informations pertaining to my needs”
“What a scam”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Credit.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 3.4 out of 5 (fair) | — | 36 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Credit Savvy is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 1.9).
36 reviews of Credit Savvy. Filter by what matters to you.
Although the customer service of this platform is somehow weak and irresponsive, overall using this card is satisfying for me after a while...
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 61% are 1–2★.
Credit Savvy is an online platform that provides users with access to their credit scores through the CommBank app. The service allows individuals to check their Experian credit score for free, facilitating better financial decisions and improving overall financial well-being. Users can easily navigate the app to verify their identity and obtain their credit score without needing to hold a financial product from CommBank. Targeting consumers interested in managing their credit health, Credit Savvy aims to empower users with the knowledge needed to unlock their full financial potential. Since its integration with the CommBank app, the company has gained popularity among millions, offering a convenient solution for those looking to understand and improve their credit standing.
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