Great service from the Yardsman
Great service from the Yardsman - extremely helpful and knows his stuff
Coomers Timber & Building Supplies
Reviews 711•
4.8
Construction & Manufacturing4.8
Excellent
711 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.8
Excellent
711 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Coomers Timber & Building Supplies is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Good reliable friendly service.
Good reliable friendly service.
Excellent service
Prices competetive, god helpful service
Great products and quick delivery.
Great products and quick delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.coomers.co.uk
All reviews
711 total • Write a review
Showing 201 - 210 of 707 reviews
F
Frank
US
I will never use Coomers again!
I had an awful experience with Coomers, which is a shame as I’d always thought them to be a decent, ethical family run business. Their driver came to deliver a load of building materials. He refused to reverse into my drive, like every other delivery driver has done, and was rude and borderline aggressive. He then went on to strike my tree repeatedly, to the point you could hear it audibly cracking. A few weeks later BAM. I lost two substantial branches from a healthy tree. They wiped out 2 cars, including my beloved classic BMW Z3, which was written off. It cost me £300 to clear the debris and when I called to speak to someone and explained the situation, I said I would have to contact my insurance company and was scoffed at “yeah, good luck with that!” I have a recording of that conversation. Coomers have since denied even being on site! Absolute appalling behaviour from a local business. Not only was I significantly out of pocket, but the Z3 was my pride and joy and I genuinely grieved when it was hauled off. I will never forgive Coomers for this. Ever. And I certainly would never use them again. Their blatant obtuse behaviour and lack of customer care has cemented that decision and I’m happy to recommend others not to bother with them either. You can always gauge a company from how they respond when things go wrong. In this instance, I’m grated that I’ve had to give them one star when they deserve none! UPDATE: Coomers tried to deny all knowledge of this issue. However, they’ve now changed their response to the one below: Further to Coomer’s response below - of course they haven’t got evidence to substantiate my claim, I have it. I have photographs, video, and an audio clip of one of their reps being arrogant and rude on the phone. The crux of it is, I’m now highlighting their treatment of me during this whole debacle, therefore my review is wholly viable! I’m not surprised by their response. They tried to deny ever being here, during litigation. Obviously I was able to prove that that was a lie too (I have the emails to prove that too). Their staff were rude and obnoxious, both during the delivery and afterwards when I approached them for assistance. It’s just not on. I’m not one to lie and I have a strong sense of right and wrong, and the way I was treated was very wrong. Not once has anyone tried to contact me to apologise; all I have are sarcastic retorts and not the slightest whiff of any empathy. So, in my opinion you are not an ethical firm. End of. Ps. Martyn, I find it ironic that, if I remember rightly, the driver was called Martyn and here is someone called Martyn not being particularly humble in their response to my complaint 🤷🏼♀️ Coincidence?
Date of experience: March 13, 2023
JM
Good value
Helpful and friendly service. I pre-ordered some items online after being let down by another builders merchant. I was lucky to have found the same items more cheaply and they were ready to be collected very quickly. Staff loaded the items into my car with care. Well worth giving this business a visit.
Date of experience: March 5, 2023
Nh
Helpful
Helpful, knowledgeable staff. Great service and good value
Date of experience: February 24, 2023
MD
Easy to use website and fast efficient…
Easy to use website and fast efficient service
Date of experience: February 23, 2023
BH
Excellent service and delivery
Excellent service and delivery with a good price for the timber as well
Date of experience: February 20, 2023
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