Frank

Mar 13, 2023

I will never use Coomers again!

I had an awful experience with Coomers, which is a shame as I’d always thought them to be a decent, ethical family run business. Their driver came to deliver a load of building materials. He refused to reverse into my drive, like every other delivery driver has done, and was rude and borderline aggressive. He then went on to strike my tree repeatedly, to the point you could hear it audibly cracking. A few weeks later BAM. I lost two substantial branches from a healthy tree. They wiped out 2 cars, including my beloved classic BMW Z3, which was written off. It cost me £300 to clear the debris and when I called to speak to someone and explained the situation, I said I would have to contact my insurance company and was scoffed at “yeah, good luck with that!” I have a recording of that conversation. Coomers have since denied even being on site! Absolute appalling behaviour from a local business. Not only was I significantly out of pocket, but the Z3 was my pride and joy and I genuinely grieved when it was hauled off. I will never forgive Coomers for this. Ever. And I certainly would never use them again. Their blatant obtuse behaviour and lack of customer care has cemented that decision and I’m happy to recommend others not to bother with them either. You can always gauge a company from how they respond when things go wrong. In this instance, I’m grated that I’ve had to give them one star when they deserve none! UPDATE: Coomers tried to deny all knowledge of this issue. However, they’ve now changed their response to the one below: Further to Coomer’s response below - of course they haven’t got evidence to substantiate my claim, I have it. I have photographs, video, and an audio clip of one of their reps being arrogant and rude on the phone. The crux of it is, I’m now highlighting their treatment of me during this whole debacle, therefore my review is wholly viable! I’m not surprised by their response. They tried to deny ever being here, during litigation. Obviously I was able to prove that that was a lie too (I have the emails to prove that too). Their staff were rude and obnoxious, both during the delivery and afterwards when I approached them for assistance. It’s just not on. I’m not one to lie and I have a strong sense of right and wrong, and the way I was treated was very wrong. Not once has anyone tried to contact me to apologise; all I have are sarcastic retorts and not the slightest whiff of any empathy. So, in my opinion you are not an ethical firm. End of. Ps. Martyn, I find it ironic that, if I remember rightly, the driver was called Martyn and here is someone called Martyn not being particularly humble in their response to my complaint 🤷🏼‍♀️ Coincidence?