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HomeCKB Estate Agents Reviews
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CKB Estate Agents Reviews

4.4945054945054945 out of 5 stars
4.4945054945054945 out of 5 stars
4.5
|Great|91 reviews

Last reviewed 9 months ago

TrustScore

4.5
4.4945054945054945 out of 5 stars
Great
5 out of 5 stars
76
4 out of 5 stars
3
3 out of 5 stars
1
2 out of 5 stars
3
1 out of 5 stars
8
91 reviews in total

Review summary

CKB Estate Agents generally receives high praise for their professionalism and effective service, with many customers highlighting the team's excellent communication and support throughout the buying and renting processes. Reviewers appreciate the agents' responsiveness and dedication, noting that they often go above and beyond to ensure a smooth experience. However, some negative feedback emerges from landlords and tenants who report issues with maintenance and communication, particularly regarding double bookings and ignored concerns. Despite these criticisms, the majority of consumers express satisfaction with the quality of service and the successful outcomes of their property transactions. Overall, CKB Estate Agents is viewed positively, though there are areas for improvement in customer care and responsiveness to maintenance issues.

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Based on reviews, created with AI

See what reviewers are saying

Ewa Grabowska
Ewa GrabowskaFeatured

9 months ago

1 out of 5 stars

avoid at any cost

if I could give it a -10 rating I would. This company is beyond of a joke. They treat their customers like dirt. Over the 3 x years of my tenancy they ignored reported maintenance issues multiple time... See more

customer
customerFeatured

Over a year ago

5 out of 5 stars

Excellent work selling our house by…

Excellent work selling our house by CKB. We turned to them after over a year trying to sell, using three other agents. They were professional and courteous and pitched the sale very well. Fairly soon... See more

Neal
NealFeatured

Over a year ago

1 out of 5 stars

Would be zero if it was possible

Would be zero if it was possible. Arranged to view a flat at 2pm today. Rang the office thrice at 2.05 as nobody there….told that they had double booked and blamed someone else other than jade! I only... See more

El
ElFeatured

Over a year ago

5 out of 5 stars

The CKB team are extremely proffesional…

The CKB team are extremely proffesional and quick with responses. Helpful and best service provided. Will use their services again for sale and lettings. Thank you so much Cengiz and Andy.

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Laura Baugh
Laura Baugh
1 reviews•New Reviewer
about 7 years ago
5 out of 5 stars

CKB have the personal touch we were looking for.

Cengiz and the team at CKB have been fabulous from start to finish. Professional yet personal and understanding throughout. Cengiz worked with our specific needs as a young family looking to upsize and guided us through the whole process. We were able to secure an offer in super quick time. CKB have a real personal touch which we think makes them stand out from other estate agents. Highly recommended.

Helpful?
Isaac Selby-Burton
Isaac Selby-Burton
1 reviews•New Reviewer
about 7 years ago
5 out of 5 stars

5* for the legends at CKB!

CKB estate agents were very professional with helping us with our first property tenancy. Kelly and Fatlum were a pleasure to work with and we had some good banter along the way! Fatlum helped us with all the necessary paper work and once we had moved into the property, Kelly was brilliant at resolving any issues we encountered. Highly recommended!

Helpful?
Chef Fitz
Chef Fitz
1 reviews•New Reviewer
about 7 years ago
5 out of 5 stars

Rental made easy!!!!

Kelly has been the most helpful member of staff I’ve ever met she made sure we were always in the loop with what was going on and also what needed to be done as this was our first time renting. Kemal was always there when we needed him, honest and his seemed to easily get the job done! They have both made the most scary process for us Simple and Worry free!!!! We cannot thank them enough.

Helpful?
Angel Manuel Nevado Morgado
Angel Manuel Nevado Morgado
1 reviews•New Reviewer
about 7 years ago
5 out of 5 stars

CBK Team and Cengiz Kemal

Hi my name is Angel Nevado This is the best state agency, I would recommend this company to anyone. the attention to the client is great ,very friendly , and very professional, they are always punctual in the schedule and very educated in the way of talking to people, and Cengiz Kemal is a very nice person , always willing to help you with a smile, Thanks to Jack Baxter and especially Cengiz Kemal, I have managed to sell my house in less than 15 days, and a the same time Cengiz Kemal has helped me to get my new apartment, I am very grateful to all the team and especially to Cengiz Kemal if I have to evaluate from 1 to 10, I would say 10 without doubt for the professionalism and excellent service of this team. I would highly recommended CKB Thank you very much guys, I appreciate everything you have done for me Regards Angel N

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Adebimpe Adepoju
Adebimpe Adepoju
1 reviews•New Reviewer
over 7 years ago
1 out of 5 stars

Rude and unprofessional staff

I had the worst experience with CKB agent. I got a house through them and after a year, they increased the rent, we initially didn’t accept the rent increase and after thinking about it we accepted, only for CKB to ask us to leave despite the fact that we always paid on time and kept the house in good condition. They took us to court and forcibly kicked us out. It was a very terrible experience as we had to quickly sort out other form of accommodation on a short notice. The staff are so rude and unhelpful. They didn’t help when we complained about the landlord, all they were concerned about was the rent being paid on time. They are very unprofessional and rude. Now it’s time to collect our deposit, and they don’t want to release it despite the fact that we left the house in a very good condition. We were only there for a year and a bit...

Helpful?
Vince Palmer
Vince Palmer
1 reviews•New Reviewer
over 7 years ago
5 out of 5 stars

Excellent agency

CKB is the best. They made everything very easy for me, from moving in to moving out and everything in between. Fatlum and Kelly were great every time. I had an issue with the washing machine in the apartment and it was deal with in no time. Everyone is always on top of everything. I would recommend them in a heartbeat.

Helpful?
Thomas Munro
Thomas Munro
1 reviews•New Reviewer
over 7 years ago
5 out of 5 stars

Best estate agents I have been with

Very friendly and professional. Answered any questions by email within an hour or two, didn't waste any time when visiting the estate agents making it a very seamless process having only to visit once. Arranged a viewing very quickly and were helpful at every stage. Have checked that everything with my new property is good. Couldn't recommend more.

Helpful?

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Lenka Vondrová
Lenka Vondrová
1 reviews•New Reviewer
almost 8 years ago
5 out of 5 stars

Great customer service for Tenants

We have been renting flat through to the agency for 2.5 years. Always very friendly approach. Also always very helpful. At the end of tenancy everything was quick and smooth. Overall we were very satisfied with the customer service. I would definitely recommend this agency.

Helpful?
Faye
Faye
1 reviews•New Reviewer
almost 8 years ago
1 out of 5 stars

Devious and untrustworthy

Were polite and efficient on the phone so initial signs were good. So we went all the way across London after work for a flat viewing. Got to the flat. Found it's above a vaping shop - a total deal breaker as most mortgage lenders won't lend. Listing made no mention of it, no photos showing it. All artfully angled to show only the conventional parts of the building. An honest agent would include this information in a photo or state 'above commercial premises' in the listing. But CKB employed amateurish sleights of hand to bring a heavily pregnant woman across London to a totally unsuitable property. Well done. You wasted everyone's time (we didn't even go inside), you're not trustworthy and we won't be using you again.

Helpful?
Angelina Taylor
Angelina Taylor
1 reviews•New Reviewer
almost 8 years ago
5 out of 5 stars

Exceeded expectations on property sale

Kemal Bicer, one of the directors, led on the sale of my property from the valuation all the way to the completion of the sale. I found Kemal to be highly knoweldgeable about the market and very professional in his approach. Kemal led on the viewings and screened all potential buyers to ensure there were no time wasters, which was incredibly helpful. The agent was highly dedicated to getting the best sale for me so I will definitely use CKB again. I have already recommended them to my friends who are also about to sell their property. Thanks Kemal!

Helpful?
Mrs Roknian
Mrs Roknian
1 reviews•New Reviewer
almost 8 years ago
5 out of 5 stars

Professional and friendly

I’ve been CKB’s client for more than 4 years now. They have always found a suitable tenant in a very short time for my property. They are very friendly, professional, reliable and very fast. Since I’ve been with this agency, I have never had any problem finding a tenant. I must thank Kelly for her recent good work, also thanks to Kemal and Cengiz who are very helpful and have done their best for me. Wish them all success.

Helpful?
Michel Gonzalez
Michel Gonzalez
1 reviews•New Reviewer
almost 8 years ago
5 out of 5 stars

Friendly and on top of things !

CKB helped me buying my first and only property for my family . It was a smooth process as they are always on top of things in a very profesional way . In addition they are very friendly and trustworthy . Highly recommend CKB!

Helpful?
Billy
Billy
1 reviews•New Reviewer
almost 8 years ago
5 out of 5 stars

Very professional and friendly team

Very professional and friendly team. Always on hand and responded immediately to tenants. This makes any landlords life easier. Would recommend CKB every time.

Helpful?
MARY
MARY
1 reviews•New Reviewer
almost 8 years ago
5 out of 5 stars

Kemal at CKB was very professional and…

Kemal at CKB was very professional and dealt with each step efficiently and as promised.

Helpful?
Steve
Steve
1 reviews•New Reviewer
about 8 years ago
5 out of 5 stars

They are friendly and successfully had…

They are friendly and successfully had my house sold in a difficult market. I would use them again.

Helpful?
Cristina Stoica
Cristina Stoica
1 reviews•New Reviewer
about 8 years ago
5 out of 5 stars

Highly recommended

Highly recommended. I know them three years and I'm very happy with their trusting services. Very sociable and friendly atmosphere all the time.

Helpful?
Ionut Plocon
Ionut Plocon
1 reviews•New Reviewer
about 8 years ago
5 out of 5 stars

excellent companies and staff

excellent companies and staff. I was very pleased to work with them number one 👌👌

Helpful?
Krasimir SHaranski
Krasimir SHaranski
1 reviews•New Reviewer
about 8 years ago
5 out of 5 stars

I am verry happy we use CKb agents!

I am verry happy we use CKb agents! We rent property from them and to the moment they are always very helful! Kelly!!! She is aways there to answer to all of your quastions and help you! Thank you!!!

Helpful?
Sam Hood
Sam Hood
1 reviews•New Reviewer
about 8 years ago
5 out of 5 stars

Excellent

Excellent, so happy with the service we have received both buying and selling. Wouldn't hesitate to use CKB again or recommend to our friends and family.

Helpful?
Mustafa Karamanlioglu
Mustafa Karamanlioglu
1 reviews•New Reviewer
about 8 years ago
5 out of 5 stars

Superb service from the whole team!

Superb service from the whole team!

Helpful?
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About CKB Estate Agents

CKB Estate Agents is an independent estate agency based in Sydenham and Eltham, specializing in residential sales, lettings, property management, and new homes. Established in 2014, the company has built a reputation for providing a friendly and highly professional service tailored to meet the individual needs of its clients. The agency caters to a diverse clientele, including homeowners looking to sell or rent their properties, as well as potential buyers and tenants seeking their next home. CKB Estate Agents emphasizes a modern approach while adhering to traditional values, ensuring that customers receive personalized attention throughout their real estate journey. For those interested in their services, the company offers free valuations and a user-friendly platform for property inquiries.

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