Car Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Took delivery of my 2019 ford ranger yesterday, delivery man was great he called and let me know what time he will be arriving. took my truck off the loader, showed me the features, went through the paperwork and made sure i was happy with everything. went out for a drive this morning and what a truck to drive!
i started on my own as a handyman and needed my first van to work with. went to their showroom to have a look at some options. sat down with Layton and spent 15 minutes comparing vans until we found the right one. he was so patient and understanding and gave me some great advice. i ordered some new equipment and shelving for the van which they offered to fit it all in for me which was a great help and i honestly cant thank the guys there enough.
i was recommend by a friend who bought his new work van from here. jason showed me around the van and took me on a test drive. van came with full history and inspection report and with the 3 years warranty i bought i have full peace of mind.
On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM. At the time of purchasing the vehicle I also purchased the premium warranty service through AUTOGUARD WARRANTIES. The next day I notified CAR FIRM that there was a smell of burning rubber every time the car had stopped or was at a standstill from being driven. 7 days later CAR FIRM instructed me to get a diagnostic done on the vehicle from a local garage which confirmed that the car required a replacement clutch and I should not be driving the vehicle anywhere else. The Manager of CAR FIRM, Adam KHAN told me to go and get quotes from local VAT registered garages then fused to communicate with me going forward. On Monday 10th July 2023 having found a garage, the mechanic informed me that the car had a burnt-out clutch and Dual mass flywheel costing just under £2400 to fix. On Tuesday 11th July 2023 I contacted CAR FIRM to confirm how they intended to pay for the repairs. CAR FIRM refused to pay for the repairs. This put me in a very awkward position where I had to pay for the repairs myself. Also, I had discovered that the premium warranty had not been set up. On the 22nd July 2023 3 weeks after a lot of phone calls back and forth; CAR FIRM confirmed that my warranty with AUTOGUARD was set up. I noticed that the account start date appeared to be back dated to when it should have been made active 3 weeks earlier. This meant that I was only getting 49 weeks of warranty cover instead of 52 weeks. We also realised that the V5 log had not arrived. On the 9th October 2023 we had to completed a V62 form requesting a V5 log from the DVLA as the new registered keeper of the vehicle. As CAR FIRM failed to do this. I started court proceedings as CAR FIRM refused to talk to me. After a 2-year process through small claims court We won our case and got the full refund for the repairs and court cost. We even use the trust pilot reviews as evidence to show that CAR FIRM are a dodgy corrupt second-hand car dealership that bring in cars and stick a fresh MOT on them regardless of their condition and take your money and will lie and fob you off to keep your cash. If you choose to ignore this review, then please take this advice; RECORD EVERYTHING! Emails, phone calls and all documents as you will need it for when you go to court to get your money back. Also do not believe a word the manager Adam KHAN says as he is a has no problem lying to a County Court Judge to keep your money. He will certainly lie to you. Or do the sensible thing and stay away from CAR FIRM.
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www.carfirm.co.uk205 total • Write a review
My experience with this company has been very good they are very professional
Nice and easy to deal with. Brought my first car from car firm today absoloutely buzzing. Guys in the office were very sound and got me a good deal on finance i didnt think i could have the car the same day but everything got done so fast and i took the car away within the hour of viewing and test driving it.
Its good company make for me finance on car for wife and childeren. I am very happy how they help us and make all easy for the sale to buy this vauxhall astra. I am tell all my friends and families also to use this company for buying car now.
Well presented cars. Did not buy this time as still exploring options but id buy without hesitation from this dealer. Great staff and brill customer service
Exemplary service! The whole process was handled smoothly, from start to finish. The lad at Car Firm was very knowledgeable about the vehicles on site and knew just what I was looking for based on my interest. I adore my new car, exactly what I was looking for. Really appreciate the amazing customer service, happy customer here :)
Top service. Good team all very friendly and easy to talk to. Paid £100 to reserve a van last night out of hours. Salesman called me this morning and discussed everything and i went over to view the van in the afternoon. Topped up my deposit didnt ask for payment up front which was good and collection mid week once fresh mot done. Nice easy transaction
Brought a car from this garage today and had it delivered. Very efficient service. I am very pleased how within 48 hours of enquiring my new car is sat on my driveway. Personalised video showing the car and all its equipment was presented to me and i could not be happier. 5*+ service
Very good service here with lots of lovely motors to select from. Staff did not apply any sales tactics or pressure the sale in anyway. I was met by the sales manager who spoke to me and explained further to Andy the sales man on the extended warranty cover which was a great option to take up. Highly recomend anyone looking for a car to shop with Car Firm.
