Review summary

Budget Car Rental Ireland has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

A notre arrivée à budget car rental

A notre arrivée à budget car rental, nous avons été accueillis par un employé hautain et désagréable, qui n’a fait aucun effort dans la communication, on se demande pourquoi il continue à travailler auprès de touristes s’il n’apprécie pas cette démarche. Nous avons du prendre une assurance supplémentaire car nous n’avions pas de carte de crédit différé alors que cela n’était pas indiqué clairement lors de la reservation. Au retour, la jeune femme qui nous a accueilli et a ouvert le bureau était dans un état d’énervement palpable, elle s’est montrée extrêmement désagréable. À fuir absolument, sinon l’Irlande c’est merveilleux, les Irlandais sont sympa sauf chez Budget.

Useful
Share
I would not rent from budget.

We received a rental car that had a crack in the windshield that could not be noticed from the outside and could only be noticed once the windshield wipers started, which they did about 30 minutes into our trip. At the counter they had told us to simply take pictures of any damage and it would be easy to rectify this. We called budget and they instructed us to return the car to Cork Airport where they could get us another. At cork, they commented that dublin had dumped their problems on them and were not joking and treated us as such. They kept insisting on showing us the initial damage report despite us telling them that we already knew that budget had missed the initial damage on the car. They charged us 660 euros to pay for a new windshield that we had not damaged. I appealed this twice and got no favorable response. Budget took the line that because they didn't notice it and we didn't notice it in the lot that we were responsible for it when it was clearly much more likely that good customers like us would not have noticed it until 30 minutes into our drive and that we did not cause it. I would not rent from budget.

Useful
Share
Rip off

It’s was an absolute disaster, I was quoted €59. I knew it was going to be more when I got fully insured but not (€444)then had to get a car seat for €45 which was flirty.

Useful
Share
Great service with no stress!

Budget car rental Shannon airport 5 star Excellent 👌 staff Professional No crap talk Definitely recommend Will be using again Thank you girls at Shannon Airport

Useful
Share

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

All reviews

397 total • Write a review

Showing 341 - 350 of 393 reviews
FH

Excellent service!

Excellent service, highly recommended.

Useful
Share
LP

They take advantage of loan, vulnerable travellers

They actually conned me into buying insurance I’d already paid for and have t refunded my petrol money… now they won’t speak to me..

Useful
Share
UM

Always friendly and helpful staff on…

Always friendly and helpful staff on pick up and drop off…..

Useful
Share
DB

Highly recommend Budget

Highly recommend Budget Staff all very friendly at Belfast international Cars always clean and very reliable

Useful
Share
J

Dublin Airport

Checked review sites and was apprehensive to go with budget going by their ratings, but being far cheaper than the rest I bit the bullet. Booked a car from Dublin airport for the day. At the booth which I signed for the car I was sent an email for the agreement, checking the attachments it showed current 'damage' to the car. Only charge was a deposit for fuel which was about 130 euro. There is a shuttle service outside the terminal that takes you directly to the rental lot, and back again when you drop the car back off. After giving the car the once over there were several scratches not included present on the bonnet. When booking I paid the extra 20 eruo for excess damage for peace of mind in case of issues like this and had no charges afterwards. If you don't return the vehicle with a full tank, expect to pay a premium from your deposit for them to refill it. After reading all the horror stories was expecting the worse, but has been anything but, will happily use budget again when I next visit Ireland.

Useful
Share
wb

Stress free carhire experience

I have always found carhire a little stressful and the collection a longwinded faff. Budget made it all so easy. Sensible proof requests, clear per-booking information and a very friendly desk.

Useful
Share
C

Wish I had read the reviews before…

Wish I had read the reviews before booking! Picked up car at Dublin airport - you are made to sign the check out report in the terminal building and then are emailed a copy - so no chance to actually inspect the car before you sign off. We gave the car a once over, but it was parked close to another and we managed to miss some damage to the wing mirror on the passenger side. There was quite a bit of damage to the rest of the car, including paint scuff marks that matched those on the wing mirror. Nevertheless we were held accountable when we checked back in. Despite insisting that the damage was not due to us, and that we had not had an 'accident', we were made to fill out a form. The excess cost was then charged to our credit card without any effort from Budget to follow up with us or notify us in advance. TAKE LOTS OF PHOTOS!

Useful
Share
JV

The most dreadful car rental I never…

The most dreadful car rental I never experienced. Unfriendly staff, car in a poor conditon (broken rear shelf, that doesnt fix to the booth door anymore hence gets very bulky in a car with luggage + 3 years old child)...which would have been fine if we would not have been charged an extra 30€ without reason and have had a deposit of more than 2600€ instead of 2000€ held on our credit card. Impossible to check the charged costs & deposit as Budget does not even provide is with a proper invoice!!! More than 14 days after we gave the car back in the exact same condition we collected it, Budget is still holding the 2600€ on our credit card without any explanation. I would certainly never recommend this company to anyone.

Useful
Share
AC

Do not use this company!

I bought the car hire through a third party for 116 Euros. I have now been charged 325 Euros for additional costs that we did not agree to - but by signing the form for the return of the vehicle we have inadvertently agreed to them. DO NOT USE THEM.

Useful
Share
es

Disaster

Disaster! Never again will I use this company for car hire in Ireland. They charge for everything possible, be warned!

Useful
Share
Previous1•••343536•••40Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.