Service and delivery was good however…
Service and delivery was good however do not be fooled by the photographs - you need a magnifying glass to see the stone and the stud earrings are really a joke they are so tiny ( pinhead size)
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Bloom Boutique Ltd
Reviews 60•
4.7
Fashion & Clothing4.7
Excellent
60 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.7
Excellent
60 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Bloom Boutique Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Bloom Boutique
Bloom Boutique has great Customer Service. I had an immediate response to my query & it was resolved to a standard I had not anticipated. A replacement of the original purchase was provided even though they didn’t have to do this. 100% recommendation & thank you!! One happy Customer.
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I ordered a special gift for my…
I ordered a special gift for my daughters godmother, I was under pressure for the timeframe the order was required within. Bloom Boutique went above and beyond my expectations. They replied quickly and resolved my delivery issues immediately! I can't thank them enough for their outstanding service.
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Amazing customer service and beautiful…
Amazing customer service and beautiful necklace… thank you so much!
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Company details
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Website
www.bloom-boutique.co.ukAll reviews
60 total • Write a review
Showing 1 - 20 of 56 reviews
LP
Perfect first experience
It was my first time using Bloom Boutique and I purchased an engraved bracelet for my friend’s birthday. The product is beautiful and the delivery was fast. I emailed customer services with a query and they got back to me so quickly with a helpful response. Very happy with this service.
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AP
Such a great company
Such a great company! This is my second time communicating with them, as a bracelet that I ordered for my mum's previous birthday needed repairing. Chris was very kind and understanding and helped us to get a repaired/replacement out. I was impressed by how quickly this was resolved and was grateful for updates along the way. Highly recommend this company. Beautiful jewellery and fantastic customer service. Thank you
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AW
I bought two bracelets for my partner…
I bought two bracelets for my partner and I for our one year anniversary. Couldn’t tell you how excited I was to have these for him to open on the day! However that was all ruined once I opened the packaging. The bracelets are tacky and cheap. I paid an extra £22 for the gold bracelet to feel like something you get your kid from Claire’s. It’s shocking to think I’ve had better quality items from TK Maxx for a 1/4 of the price I’ve paid for these. If you want a good quality item, don’t buy from here!!!
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MJ
An absolutely wonderful experience with…
An absolutely wonderful experience with customer care. Outstanding and I’ll definitely be back to purchase again. Thank you for your time and care!
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AC
Poor quality
My partner purchased a sterling silver necklace for myself as a Christmas present not only had the chain snapped with a couple weeks (I replaced myself) I had noticed the engraving is now no longer visible, I sent an email regarding the issue to be told the warranty only lasts for 6 months, I would expect engraving to last longer then 8 months, Therefore I was told nothing can be done about the issue. I loved the necklace it had my children's and partners name engraved but I'm hugely disappointed the names have disappeared and will now no longer wear it. Waste of money.
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K
Chris thank you so much for your…
Chris thank you so much for your excellent customer service. I had an issue with a purchase and it was dealt with promptly and professionally. Replacement earrings being sent. They are absolutely stunning pearl drop earrings and my Mum was over the moon this was sorted for her.
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SB
I accidentally duplicated my order
I accidentally duplicated my order, and I didn't even realise I had. Therefore Chris emailed me and wanted to check this with me. Their communication is always on point. Very helpful.
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CW
Fantastic Company
I love this brand and have ordered before. Service has always been great....now I'd say their service is fantastic! I'd had to get in touch with customer service as I'd encountered an issue with my purchase. I received a response first thing Monday with a very sincere apology and resolution. Within a few days, I had a replacement with simple instructions on how to return my original item for free. Returning was super easy and Chris who'd responded originally kept me informed every step of the way. Just absolutely phenomenal and unusual in this day when customer service isn't always the greatest! I cannot tell you how blown away I've been with their speedy response and resolution. Not only that, they have stunning jewellery too! I'd definitely recommend this company to anyone.
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SO
Excellent customer service
My daughter gave me a lovely little personalised bracelet on the morning of her wedding. After a problem with the chain snapping my email to Bloom Boutique was quickly replied to and within days I have now received a replacement. Very happy with customer service and love my little bracelet.
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S
Excellent Customer Service
Excellent Customer Service I needed a replacement piece for a silver necklace given me by my family. I couldn’t see what I needed on the website so contacted customer service by email. They very promptly replied with a solution to my problem all within 2 days of me contacting them. It is lovely to know that good customer service is still out there in this day and age. Thank you so much for your help.
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L
Quick delivery and lovely product but…
Quick delivery and lovely product - however the birthstone is not accurate (ruby is actually pink). After contacting the company they confirmed that this was not an error. The gift was bought as a gift for a friend whose baby was born sleeping and with it being a sensitive reason, I do not feel I can gift it as it is inaccurate. I would happily order products if it was not quite so important to be an accurate match.
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KD
Quick to sort issues
I originally ordered a bracelet for my Mum for her birthday which broke on first wear. So I got in touch with the company and Chris helped sort the issue with fast responses and sorted being delivered a new one as soon as possible. Cannot fault the service x
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C
Unreal customer service
I have ordered from this company before and also had multiple gifts from here and they’re all amazing quality and beautiful pieces. Recently I received a bracelet for my birthday and unfortunately the bracelet had lost a stone in it so I emailed the company and they dealt with it instantly, I could not have asked for better customer service from a company and it is quite possibly the best I’ve ever received. I will continue to order from this business in the future for both myself and gifts for people. Absolutely amazing, 10/10!
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V
I brought a silver plaited necklace for…
I brought a silver plaited necklace for my mother for Christmas, it has cracked on the chain and the pendant, it was 5 months old when this happened, she has followed all care procedures. I was told when I emailed customer service that they are only guaranteed for 3 months! The necklace is not fit for purpose and when shown to a jeweller they said even silver plaited wouldn’t crack like that! I’m very disappointed as my mum can no longer wear it and I wouldn’t touch them with a barge pole again and would encourage others not to buy from there! Such a scam!
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TM
Great jewellery and wonderful customer…
Great jewellery and wonderful customer service. Would highly recommend! Thank you.
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