berls.com

4.923 out of 5 stars
4.9
Excellent1,000 reviews

TrustScore

4.9
4.923 out of 5 stars
Excellent
5 out of 5 stars
953
4 out of 5 stars
31
3 out of 5 stars
7
2 out of 5 stars
4
1 out of 5 stars
5
1,000 reviews in total

Review summary

berls.com is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Martina was amazing and made this…

Martina was amazing and made this transaction super easy! She helped me find the product that suited our needs and it a...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great customer service

Great customer service . Informative of there products . I asked for parts using a model number and serial number got th...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great prices & great service

Great prices & great service. Always a great experience with Berls.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Good service!

The product was correct and shipped out quickly. The price was competitive. I would order from Berl's again.

0
0
🔥 High engagement

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Filter by rating:
7 months ago
5 out of 5 stars

Website was a bit tricky to navigate to…

Website was a bit tricky to navigate to input order but product in-stock and at a good price. Delivery was quick so all good!

Helpful?
customer
customer
1 reviews
7 months ago
5 out of 5 stars

They always have the parts on hand and…

They always have the parts on hand and deliver quickly Very friendly staff

Helpful?
Kathy H
Kathy H
1 reviews
7 months ago
5 out of 5 stars

Speediness of delivery and properly…

Speediness of delivery and properly packaged in delivery box.

Helpful?
Nolan Carver
Nolan Carver
1 reviews
7 months ago
5 out of 5 stars

Came through when it counted

Found Berls by accident when our contractor bailed last minute on a part for the water heater. Called around 3pm Thursday, talked to a guy named Lennie — really calm, knew his stuff. He made sure the valve shipped same day. Not a flashy store, but they clearly care about getting you what you need, fast.

Helpful?
customer
customer
1 reviews
7 months ago
5 out of 5 stars

last minute items

quick, great response time, friendly

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Cp Management
Cp Management
1 reviews
7 months ago
5 out of 5 stars

Easy to order off the website and…

Easy to order off the website and delivery was prompt.

Helpful?
customer
customer
1 reviews
7 months ago
5 out of 5 stars

You had what I needed available and…

You had what I needed available and received it quickly.

Helpful?
customer
customer
1 reviews
7 months ago
5 out of 5 stars

Very efficient.

Very efficient.

Helpful?
TPolumbo
TPolumbo
1 reviews
7 months ago
5 out of 5 stars

Prompt

Great personnel to speak with.

Helpful?
7 months ago
5 out of 5 stars

Pretty good company to deal with

Pretty good company to deal with. Shipping was on time

Helpful?
Lee
Lee
1 reviews
7 months ago
3 out of 5 stars

Took a very long time to get our order.

Took a very long time to get our order.

Helpful?
Brian Hines
Brian Hines
1 reviews
7 months ago
5 out of 5 stars

Very Impressed

Very easy to navigate and order! Also, the quickness of the standard shipping was shocking. Ordered it on a Friday and it was here three days later on Monday.

Helpful?
JN
JN
1 reviews
7 months ago
5 out of 5 stars

Not everything worked

Product (hand soap dispenser) came as described, on time. Soap valve did not work, had to use one of my spares to get it going. Disappointing, for what we paid for it all should work. Update: Berl's contacted me, apologized (even though it was the manufacturer's fault) and had the manufacturer send me a new soap valve. Amazing customer service! Thank you.

Helpful?
customer
customer
1 reviews
7 months ago
5 out of 5 stars

Missing Components

We had a mishap from the vendor Bradley on a paper towel/trash receptor. One of the units was shipped out without the trash receptor. I contacted Berl's and spoke with Martina. She very apologetic and was on it with the vendor Bradley to overnight the trash receptor. We were in crunch mode due to a final inspection on April 30th,2025 so the doctor's office could move in on May 1st,2025. When Bradley did not respond timely Martina and her staff sent out the trash receptor overnight. Job completed on time inspection today April 30th,2025. Berl`s customer service is excellent. This was our first time purchasing from them. We will be ordering from them in the future when the needs arise. Ross Terrano Owner Terrano Plumbing & Remodeling

Helpful?
Ted
Ted
1 reviews
7 months ago
5 out of 5 stars

The correct part at a very good price

The correct part at a very good price, shipped immediately. Perfect!!

Helpful?
Camp Canaan
Camp Canaan
1 reviews
7 months ago
5 out of 5 stars

Easy to order

Easy to order: part arrived on time!

Helpful?
7 months ago
4 out of 5 stars

Good quality but needs mounting screws

Overall good quality and timely delivery, but the part should include mounting screws

Helpful?
customer
customer
1 reviews
7 months ago
5 out of 5 stars

Peter is a Beast.

Peter is a Beast. If ask for a quote, you'll get it within minutes. Berl's also has fast delivery.

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customer
customer
1 reviews
7 months ago
5 out of 5 stars

Excellent service

Excellent service

Helpful?
Tim Gallagher
Tim Gallagher
1 reviews
8 months ago
5 out of 5 stars

Correct parts and fast delivery.

Correct parts and fast delivery.

Helpful?

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