Reviewers frequently report negative experiences with Baer Shoes, citing customer pain points more often than praise. Common complaints include shoes, customer, service, customer service.
Overall sentiment is predominantly negative based on 6 reviews and an average rating of 1.7 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.7 | 6 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 6 most recent reviews.
“The shoes are good, but the customer service is awful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Footwear.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 67 out of 100 | 1.8 out of 5 (poor) | — | 6 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Baer Shoes is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.8).
6 reviews of Baer Shoes. Filter by what matters to you.
Over a year ago
No stars for customer service which is a pity because I think the shoes are very good. Customer service is non existent by e-mail, UK phone number does not connect and no one answers the German teleph... See more
Over a year ago
Totally agree with other comment about cookies. I'm not going to buy anything from a company that forces you to choose all their settings. If you can't even look at the website, what is their custom... See more
Over a year ago
You cannot enter their website without accepting all cookies, though it makes it look like you can. Waste of time, tried on two browsers. Not supporting a business that doesn't respect peoples privacy... See more
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The shoes are good, but the customer service is awful. It is nigh on impossible to get any update on delivery or delivery timescales, even if a package seems lost. No one answers emails or the telephone. When you buy from Baer you throw your money into the ether, and your shoes will (probably) arrive at some point.
No stars for customer service which is a pity because I think the shoes are very good. Customer service is non existent by e-mail, UK phone number does not connect and no one answers the German telephone. Impossible to get any feedback on order processing so no idea whether outstanding order for sandals will ever arrive.
Totally agree with other comment about cookies. I'm not going to buy anything from a company that forces you to choose all their settings. If you can't even look at the website, what is their customer service going to be like? Perhaps they don't like potential British customers.
You cannot enter their website without accepting all cookies, though it makes it look like you can. Waste of time, tried on two browsers. Not supporting a business that doesn't respect peoples privacy.
They sent me the wrong style/pair of shoes and then did not reply to my email. When I telephoned from Japan, where I live, they said they could not speak English (at the headquarters in Germany) and I was put on hold for several minutes while they looked for someone who could speak English. I requested a refund for the pair of shoes which was the wrong pair, and I am still waiting to hear back from them. Be careful of buying BAR Shoes online. Very poor service from what should be a solid and reliable company.
They have some good shoes. However, ordering could be a hassle. Their size chart is inaccurate, and they refuse to fix it despite that I've pointed it out to them. Their sizing is also somewhat inconsistent. (With mostly padded boots being smaller.) Despite that their sales point is "toe freedom", some of their shoes are tapered in the toe area. Especially women's shoes outside of the extratourer range (regardless of width) and barefoot shoes. The pictures on their website are however quite good. Pay very close attention to them. The heel section on the other hand, tends to be diproportionally wide, which is harder to see. Then they put high friction material in the heel, to give you extra much blisters, or something. They also have a habit of putting seams in places that won't work for you if you have foot problems (hallux valgus or tailor's knot), which is a bit odd, considering that's probably their main target group. This could also be hard to see in the pictures. There are also some issues with the description. When they write "felt", it's usually polyester, not wool as one might expect. Heel to toe drop doesn't take the insole into account. German reviews are not available on the international site. When it's fabric it just says "fabric", not which fabric. (Polyester, cotton, hemp, mixture, etc?) The first pair of shoes I bought from them took a full summer to get, due to a combination of errors in the size chart, how they handle payments, and that they don't tell when something goes wrong. They just won't process your order, without telling you. I think they only get away with some of those things, by being one of very few companies offering at least some shoes that don't pinch the toes. Especially shoes that don't push the big toe inwards, are very hard to find. Bär, Altra, and some smaller barefoot brands, is what I can think of.
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