Apex Car Rentals Australia has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and expensive.
Had a case booked during cyclone Alfred. Airport was closed, was still charged full amount.
Brilliant staff who were very helpful when our plans all had to change due to cyclone Alfred. Even with the zero excess...Read more
From an early morning arrival to vehicle pickup the exercise was seamless, the vehicle quality was first class and what was booked online was delivered including the all important baby seat and GPS. In all the experience, pricing, and quality was excellent and I would recommend this to users be it business or personal.
The customer service was impeccable, friendly and informative staff never left you wondering about any details. Free booster seats and second driver option was great, making their unbeatable hire prices even better. The car was in excellent condition and nice to drive. Happy to say I won't need to search through hire car companies ever again when I next visit Brisbane as I will definitely be using Apex.
Brilliant finally a car company that delivers what you need and with no hidden costs attached. From start to finish the ease of booking ,collecting,using and returning the vehicle is unsurpassed. The website was excellent. The customer service was 5 star. The vehicle was brand new and extremely ecomonic to run. The use of the gps and toll tag was extremely benificial especially when you are travelling on unfamilair roads. We have recommended and will continue to recommend Apex Car rentals to anyone contemplating hiring a car. Well Done Apex you have definately hit a winning formula.
Apex service was excellence , we arrived after hour , Apex made it easy for us to pick the vehicle at 0230am . Pricing is the best among the vehicle rental in Brisbane .
Excellent customer service and great value!! Hired car for 9 days in Brisbane and found the service and hire of a high standard and great value.
We found the service excellent and of a high standard. Booking online and picking up the vehicle the next day was a breeze. We were also very impressed with the vehicle itself; immaculately clean and a beautiful car to drive. I would highly recommend this company to others and will most definitely be hiring from here again. Thank you so much for the excellent service.
Nothing bad to say ,Was great dealing with apex from online inquiries to in person at pick upand drop off. even with directions when lost. Most deffientlly using them every time i am in brisbane.
fantastic service from start to finish. Certainly will use again. No hassles what so ever. Excellent service. Thanks
Having lived in Queensland for 22 years my wife and I had become familiar with most of the well known car rental companies having used most at one time or another. Our move to New Zealand 3 years ago gave us a great opportunity to observe the growing popularity of Apex here. We were therefore delighted to find we were able to engage Apex on our recent trip back to Queensland and are pleased to report all the promises made in the pre-trip publicity were fulfilled to the letter. Good on you Apex Brisbane. Keep it up – such service is rare these days. When discovered certainly worth letting as many people as possible to know about it. Michael & Colleen, Hastings, New Zealand.
Spent over 2 weeks looking at all the car rental's in brisbane and eventually settled on Apex because of their simple to understand and forthcoming website. Their sales staff on the phone is also friendlier as compared to other car rental companies i called. My only gripe is that I wish they had a scheme to drive to Sydney. And i would love if they had hybrid cars. e.g. prius.
From start to end, our decision to go with Apex Rentals in September 2011, was definately the best choice we made. Brand new cars to drive, free GPS system with the full rental option - which was worth it in comparison with other reputable companies out there - the option to have the unlimited toll tag which we got driving around Brisbane so we didn't get any "nasty surprises" in the mail later, to the friendly emails - so much easier to deal with than hanging onto a telephone during an international call that costs you more money, to the efficient service we received on pick up & drop off including the pick up & drop off from the airport. We couldn't have asked for a better service than that. And we didn't get any of those "nasty surprises" turn up on our credit card statement either. It's December now. So that was great! We are back in Brisbane next year & guaranteed - We will be using you guys again. Cheers from NZ!
Excellent company to deal with. Car was brilliant, communication great and service outstanding. No hidden costs. Airport pick up and delivery fantastic. Would definitely use next time we are in Brisbane. Outstanding value for money. Highly recommend.
No hidden costs. We had the exact car we asked for ready and waiting. We also had a timely transfer back to the airport. Only problem is we can't use Apex in Sydney.
had no idea about car hire companies in Australia, but after a frantic search online the day we were leaving the uk, found Apex, arrived in Sydney and nothing but trouble with the car hire firm there, was pleased to leave it at the airport!! In Brisbane it was a total contrast, no add ons, so no arguments! so easy to deal with, the car was comfortable, service great! can't fault them at all, made the second part of out holiday hasstle free!! will definately use again on the next trip!!
Kei runga noa atu te umanga nei! My whanau and I (6) holidayed in Brisbane, September 2011. Apex was great value for money (in comparison to other companies we searched). The vehicle was prestine and ideal for our needs. The addition of the GPS (no cost) was fantastic as well as the option for unlimited toll service. Problem free, stress free. Communication through emails was efficient and immediate. The service was at all times friendly, informative and helpful. We too have recommended this company to others. We will use this company again.
Right from the start, from the easy to follow website ...through to the shuttle driver that picked us up from the airport... through to the friendly and helpful staff at the Apex Brisbane Airport Car Rental office, everything was just PERFECT. The big multi national brands could learn a thing or two from you guys!! Best of luck for your expansion plans into Australia
We found the service from Apex really good. The car was great value for money and was one of the best we have found on all our trips to Brisbane. The online booking service was really good as well as the service at the airport. We would definitely use them again.
Great service, great prices, easy to deal with
Very happy that we chose Apex. online booking was easy and all inclusive which is handy when crossing toll roads, no nasty surprises, but the car originally booked was not available due to other customers extending their hirage but that was lucky for us as Apex upgraded us to the next model for FREE. wonderful people to deal with, picked us up and dropped us off at the airport which is also an inlcuded option. The car we got to drive added that extra bit of sparkle to our entire trip. Thank you Apex.
Excellent service and easy to understand all inclusive price
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