Alternative Airlines

4.841 out of 5 stars
4.8
Excellent1,000 reviews

TrustScore

4.8
4.841 out of 5 stars
Excellent
5 out of 5 stars
942
4 out of 5 stars
23
3 out of 5 stars
2
2 out of 5 stars
0
1 out of 5 stars
33
1,000 reviews in total

Review summary

Alternative Airlines is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

It was nice booking it,

It was nice booking it,

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Like booklng

Like booklng

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service

Great service, always getting notifications and updates. Definitely I will book again.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

The process is flirty fast

The process is flirty fast

0
0
🔥 High engagement

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Filter by rating:
Arnold
Arnold
1 reviews
7 months ago
5 out of 5 stars

Great service and excellent feedback

Great service and excellent feedback. Well done to the team and highly recommended.

Helpful?
Rizzza
Rizzza
1 reviews
7 months ago
5 out of 5 stars

Easy and great experience for travel.

Easy and great experience for travel.

Helpful?
Selina King
Selina King
1 reviews
7 months ago
5 out of 5 stars

Everything was great.

Everything was amazing. I can’t wait to go on my trip.

Helpful?
7 months ago
5 out of 5 stars

Perfect for perfect time

Perfect for perfect time

Helpful?
MGee
MGee
1 reviews
7 months ago
5 out of 5 stars

There was no hiccups at both check-ins

There was no hiccups at both check-ins

Helpful?
7 months ago
5 out of 5 stars

Fast and efficient.

Fast and efficient.

Helpful?
7 months ago
5 out of 5 stars

It was easy to book

It was easy to book

Helpful?
LIAN CLEMENTS
LIAN CLEMENTS
1 reviews
7 months ago
5 out of 5 stars

On line check in problem

I had a problem with my youngest child being put down as an adult which caused problems with on line check in but when I got in touch the responses were very quick and the problem was also solved very quick.customer service did an amazing job and were very polite and professional.would definitely recommend.

Helpful?
customer
customer
1 reviews
7 months ago
5 out of 5 stars

Easy

Easy - Economical - Fast

Helpful?
7 months ago
5 out of 5 stars

Awesome

Hassle Free

Helpful?
Emma Massey
Emma Massey
1 reviews
7 months ago
1 out of 5 stars

STAY AWAY!

Where do I start… I needed to change my flights due to personal reasons, around 3.5 weeks before my flight. Joined live chat and started the process- I was told it was £60. Perfect, I paid it and waited for my new tickets within 10 mins I was then told the seats have increased and it’s £205… unhappy with this but feeling like I’m over a barrel I agree.. I get a payment link for £205.. I query this, I’ve already paid the £60 so it should be £145. I get told prices have increased again.. all this is in the space of 20 mins on a Sunday afternoon and it’s now £240. I request a refund of the £60 as I can book the same flights I want for £320 on their own website and say I will contact my bank. Live chat ends. I get an email asking me if I want to cancel or do I want to change flights? I send the same flights and get a payment link for £265! £200 increase in the space of 30 mins and double what I had already paid and £150 more than the flights are for sale in real time. So I contact easyJet out of interest, they tell me and it’s very easy to find on the website, that they charge a maximum of £50 per flight, per change. So why does alternative airlines feel it’s acceptable to double this charge and add an additional £65 on top!? Scammers! My bank is doing a chargeback, appalling way to run a company. I have screen shots of all of the above.

Helpful?
boub
boub
1 reviews
7 months ago
4 out of 5 stars

rapide fluide et très claire le seul…

rapide fluide et très claire le seul bémol c'est que tout est en anglais pour ceux qui sont pas bilingue un peu complique dommage

Helpful?
7 months ago
5 out of 5 stars

The booking was so easy and the…

The booking was so easy and the communications that I needed to add the flight to my app and itinerary were emailed directly to me in no time. Even with a flight hiccup I was able to find my reservation and chat with ease! Great booking experience

Helpful?
7 months ago
5 out of 5 stars

There were no delays in getting the…

There were no delays in getting the confirmation it happened so quick

Helpful?
7 months ago
5 out of 5 stars

It was so easy and quick love it

It was so easy and quick love it

Helpful?
T S
T S
1 reviews
7 months ago
5 out of 5 stars

Very quick and easy

Very quick and easy The website is straight forward and I like the fact it saves your data sometimes

Helpful?
7 months ago
5 out of 5 stars

I love this app

I love this app

Helpful?
7 months ago
5 out of 5 stars

It was amazing

It was amazing! It made my financial management easier for me to pay at my own time. Thank you a lot for this.

Helpful?
7 months ago
5 out of 5 stars

Simple, straight-forward booking experience

Yet another simple and straight-forward booking experience with Alternative Airlines - no issues whatsoever. They are becoming my preferred method of booking long-haul flights.

Helpful?
7 months ago
5 out of 5 stars

Simplifying the process.

Simplifying the process.

Helpful?

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