First time I called, I didn’t get anyone to answer. The second time I did get a nice representative. I ordered two items. One $12 item was sent ( $130 item is on back order) the $15 shipping fee was attached to this item. I do not know when the second item will be shipped, but according to the rep it will not have shipping attached to it. I signed up for emails snd was supposed to get free shipping, but the more expensive item did not qualify for free shipping. Exceptions were not mentioned when I signed up. Pretty sure the $12 item should have come without the shipping attached. The more expensive higher priced item should have had the shipping attached to it, that is if it ever comes. I was not informed that my larger priced item was on back order, if I would not have ordered anything. Not pleased with this companies policies.